Is it illegal...

[reallyscrued]

Bah, I refill, I see no difference. I'm not a professional photographer and if I was, I wouldn't be using the Lexmark Z25 piece of crap I have laying on my desktop. It's amazing they ask us to pay almost 25-30 dollars per cartridge when I bought the godamn thing for 40 bucks. Refilling is the way to go, I see no difference.

Oh yes, the point of the topic. Yes, they can deny tech support. Just like AMD's warrenty is void if you use another heatsink other than one that's on the "approved" list. Or like Toyota if you don't use unleaded fuel. It's all BS, go buy another printer.

 

[erikistired]

Originally posted by: JonLane

Originally posted by: 0roo0roo
look into the tech of inkjets. they are complex. heck i've seen articles showing the cost breakdown of a printer is barely break even, they don't money off the printer, just the inik. and the number of incredibly tiny droplets created by those incredibly tiny pumps/nozzles per second now is staggering..using anything but their ink could possibly clog/damage the system. sure it might not, but i can see how they can easily justify saying u void the warrantee if you do not use their inks. u have no case.

It's not a warranty claim; it's a request to them to offer software that makes the product work as advertised, and failing that, to offer tech support that does instead. Seems to me this is closer to leveraging a customer into more purchases and/or deep-sixing justly complaining customers by internal policy. I think HP knows they have a problem and is looking for ways to escape follow-up, which is a sad way for a company of that size to operate in the market.

Let's put it another way: If I manufacture a product but I run a batch of bad products I can't fix, the last thing I do is take out my loss on the customer base. HP's resolution to this situation is incredibly simple: Offer a reasonable upgrade path. Instead they just keep insulting a customer who's just trying to give them the benefit of the doubt in order to salvage a $185 investment. Is a 15% discount off their own price a fair adjustment? Is holding you over a barrel with ink cart buys on a known bad product a fair adjustment?

the OP has nothing to do with bad software, it asks about HP requiring you to use their ink carts for them to give you warranty service. they have every right, it costs them money to fix it when your remanufactured cart explodes in your printer.

on a side note, if you have a 20 dollar printer, by all means, refill! you can get a new printer cheaper then a cartridge anyway. if it kills your printer you really aren't out anything.

 

[ronnn]

Cheap ink on ebay is so cheap, personally I can't wait to void my warranty. Or to reverse the logic, using the validated ink pays for the warranty several times over in a short period of time.

 

[dullard]

Originally posted by: JonLane
It's not a warranty claim; it's a request to them to offer software that makes the product work as advertised, and failing that, to offer tech support that does instead.

I think you are confusing two issues:
(1) selling a product that has bad software, and
(2) selling a product that requires supplies.

In issue (1), you may or may not have rights. You probably should have returned it when you first found problems. It sounds like you have had this device for a long time, which would make your case a lot harder to argue.

Issue (2), has been in the courts for quite some time. I am a little fuzzy, so don't take this all as fact. Originally, when the trials started the 3rd party ink suppliers actually could provide ink that was safe and effective. The 3rd party companies won the first round of court battles. However that was the mid 1990s, printers are now so much more advanced that the 3rd party inks have been proven to be inferior and to damage most printers. With this new evidence the printer companies have won all appeals.

Conclusion: I doubt you have a case. You bought a ~$300 printer that HP sold at a loss for $185 with the hope that you'll buy HP inks to make up the difference. Be happy you didn't have to pay the full cost for the defective device.

 

[bendixG15]

Conclusion: I doubt you have a case. You bought a ~$300 printer that HP sold at a loss for $185 with the hope that you'll buy HP inks to make up the difference. Be happy you didn't have to pay the full cost for the defective device.

That's the funniest screwed up logic that I have heard all weeek..LOL...LOL