is Gigabyte lying to me?

[taltamir]

here's the thing..i didnt even notice it on the card when i took it out and or sent it. and to be honest, its such a small area that if it werent for the arrow pointing to it, I wouldn't have even known where the "oxidation" was.

You didn't notice the part where it is warped and black and sooty like it was burned?

 

[mosox]

Say he burned it, so what? It's still covered by warranty, it's not like he put a flame torch on it. You can burn anything you like, CPU, PSU, Video card, mobo, RAM, whatever - they must replace the item.

Only the physical damage they can prove it's caused by you (like mechanical damage) voids the warranty.

That's not mechanical damage that's a burned mobo. And one can't burn or oxidize a card.

 

[taltamir]

Say he burned it, so what? It's still covered by warranty, it's not like he put a flame torch on it. You can burn anything you like, CPU, PSU, Video card, mobo, RAM, whatever - they must replace the item.

Only the physical damage they can prove it's caused by you (like mechanical damage) voids the warranty.

That's not mechanical damage that's a burned mobo. And one can't burn or oxidize a card.

He could have explosed it to fire... or baked it in the oven, Or got water on it that short circuited it caused an electrical fire...
However, as I said before, the most plausible cause is that it burned all on its own due to faulty electrical components which means it is still their fault and they need to replace it.

The question is why it is burned. As it can be burned in ways that void warranty, and in ways that don't.

 

[Fishlove]

He could have explosed it to fire... or baked it in the oven, Or got water on it that short circuited it caused an electrical fire...
However, as I said before, the most plausible cause is that it burned all on its own due to faulty electrical components which means it is still their fault and they need to replace it.

The question is why it is burned. As it can be burned in ways that void warranty, and in ways that don't.

well, fyi, this is also a Passively cooled card. and for the record, the only thing i did that may have caused any water exposure is spray canned air with the straw off, and at an irregular angle...because there's 3 inches worth of clearance between the card itself and the bottom of the case.

 

[taltamir]

well, fyi, this is also a Passively cooled card. and for the record, the only thing i did that may have caused any water exposure is spray canned air with the straw off, and at an irregular angle...because there's 3 inches worth of clearance between the card itself and the bottom of the case.

Sounds rather unlikely... but I do wonder:
How far away? close enough to get frosting?
Was the card RUNNING while you did it?
How often?

 

[Fishlove]

i dont recall for sure but I thought the PC was off when i did said spraying. im going to guesstimate a few inches...oh well..thank you for all your help. Gigabyte will not budge.

Warranty Exclusions
· Products with missing or defaced serial numbers
· Products damaged by environmental factors, which include oxidation and/or damages caused by natural disasters