Is EB run by scheisters?

[CPA]

Originally posted by: GoodDad

Originally posted by: Yossarian

Originally posted by: GoodDad

Originally posted by: dabuddha

Originally posted by: GoodDad
what exactly is the big deal here?

They were attempting to sell a used game as new.

meh...and?

is this a hard concept for you to grasp?

if you only knew how often this happens. Its no big deal. People want cheap stuff, so retailers cut costs however they can.

The store gave him a new one, didnt give him a hard time. I dont see the big deal.

Great, why don't we allow automakers to get rid of odometers and then sell used and demos as new. No big deal, right?

 

[Yossarian]

Originally posted by: GoodDad

Originally posted by: Strangone

Originally posted by: Yossarian
you have been institutionalized by Best Buy or Circuit City or wherever it is you work if you don't think this is a problem. full price = new.

:thumbsup:

LOL...if we were in the same room I could tell you some stories about CC and BB selling things as new.

My point is that the store made good with the OP. They didnt give him a hard time or anything. Most people are willing to take open box items if its the last one. Most dont even ask for a discount.

But then again what do I know? I have only been working in retail for ten years with 7 of those being in managment.

was it the last one? no. why would the store give him a hard time? they were trying to deceive him! you have forgotten what it's like to be a customer I think.

 

[Modeps]

Just buy mail-order from EB. You're guaranteed none of this stuff will happen seeing that they dont have 16 year old clerks there that can take the games home, play them, then reseal them because their bosses are COOL

 

[Papagayo]

Originally posted by: GoodDad

Originally posted by: Strangone

Originally posted by: Yossarian
you have been institutionalized by Best Buy or Circuit City or wherever it is you work if you don't think this is a problem. full price = new.

:thumbsup:

LOL...if we were in the same room I could tell you some stories about CC and BB selling things as new.

My point is that the store made good with the OP. They didnt give him a hard time or anything. Most people are willing to take open box items if its the last one. Most dont even ask for a discount.

But then again what do I know? I have only been working in retail for ten years with 7 of those being in managment.

It seems that you've been working 10 years too long. You probably have seen this happen so many times that you've accepted the fact that this is normal. Normal or not, it's not right to the consumers..

 

[imported_Strang]

Originally posted by: Yossarian

Originally posted by: GoodDad

Originally posted by: Strangone

Originally posted by: Yossarian
you have been institutionalized by Best Buy or Circuit City or wherever it is you work if you don't think this is a problem. full price = new.

:thumbsup:

LOL...if we were in the same room I could tell you some stories about CC and BB selling things as new.

My point is that the store made good with the OP. They didnt give him a hard time or anything. Most people are willing to take open box items if its the last one. Most dont even ask for a discount.

But then again what do I know? I have only been working in retail for ten years with 7 of those being in managment.

was it the last one? no. why would the store give him a hard time? they were trying to deceive him! you have forgotten what it's like to be a customer I think.

If they pulled another copy off the shelf to hand to him, it couldn't have been the last one (unless he didn't go right back in to the same store as implied). As he described it, they had an open-box item sitting on the shelf with the other "new" products -- I don't see how that can be defended as proper business tactics to "cut corners" (which should read as "rip off customers who won't notice or won't make an issue out of getting a used product").

 

[skace]

www.ebgames.com. Seriously. You will probably get the game faster than you can drive to eb local and it will always be new. I've never had any problems with www.ebgames.com.

 

[TerryMathews]

Originally posted by: Strangone
If they pulled another copy off the shelf to hand to him, it couldn't have been the last one (unless he didn't go right back in to the same store as implied). As he described it, they had an open-box item sitting on the shelf with the other "new" products

Yes, it could have. He could have gone in before a shipment arrived hence that was the last copy. A shipment arrived between his purchase and return hence more copies in stock.

Point of contention, all games on the shelves at EB are "open-box". It's a security measure. It's unfortunate that you didn't know that, but it's not deception. Deception is an active process.

 

[imported_Strang]

Originally posted by: TerryMathews

Originally posted by: Strangone
If they pulled another copy off the shelf to hand to him, it couldn't have been the last one (unless he didn't go right back in to the same store as implied). As he described it, they had an open-box item sitting on the shelf with the other "new" products

Yes, it could have. He could have gone in before a shipment arrived hence that was the last copy. A shipment arrived between his purchase and return hence more copies in stock.

Point of contention, all games on the shelves at EB are "open-box". It's a security measure. It's unfortunate that you didn't know that, but it's not deception. Deception is an active process.

So a new shipment arrived between the time he left the store, went to his car, opened it and then went right back?

I'm just saying, as stated, it wasn't the last one. Also this is an annoying point to nitpick.

 

[Hammerhead]

If they pulled another copy off the shelf to hand to him, it couldn't have been the last one (unless he didn't go right back in to the same store as implied). As he described it, they had an open-box item sitting on the shelf with the other "new" products -- I don't see how that can be defended as proper business tactics to "cut corners" (which should read as "rip off customers who won't notice or won't make an issue out of getting a used product").

He had 4 copies on the self behind the register. He didn't pick the one that was on the top of the stack, he picked the second one down (this clued me in that something didn't seem right)
It was shrinkwrapped and it was with the stack of NEW games.

If he had offered it as "used" at a lower price, I would have been cool with that. But he just sold it like it was brand new.

 

[imported_Strang]

Originally posted by: Hammerhead

If they pulled another copy off the shelf to hand to him, it couldn't have been the last one (unless he didn't go right back in to the same store as implied). As he described it, they had an open-box item sitting on the shelf with the other "new" products -- I don't see how that can be defended as proper business tactics to "cut corners" (which should read as "rip off customers who won't notice or won't make an issue out of getting a used product").

He had 4 copies on the self behind the register. He didn't pick the one that was on the top of the stack, he picked the second one down (this clued me in that something didn't seem right)
It was shrinkwrapped and it was with the stack of NEW games.

If he had offered it as "used" at a lower price, I would have been cool with that. But he just sold it like it was brand new.

Huh, that smells extra-fishy then.

 

[rh71]

an xbox game is new to me as long as there are no visible scratches. That's why ebay used games is a good way to save money... don't pay full price for the same condition disc (unless you care about a brand new manual, etc.)

 

[Hammerhead]

Yes, it could have. He could have gone in before a shipment arrived hence that was the last copy. A shipment arrived between his purchase and return hence more copies in stock.

Nope, I didnt even leave the parking lot. I opened it right there in my car because something didnt seem right.

 

[AsianriceX]

This has been brought to a lawsuit before against Gamestop. It was settled out of court.

I refer people to this link

 

[rh71]

Originally posted by: AsianriceX
This has been brought to a lawsuit before against Gamestop. It was settled out of court.

I refer people to this link

hammerhead, CLASS ACTION that baby...

 

[bmacd]

not sure if this is the same idea, but if a customer returns an item at work (with the exception of DVDs, Discs, etc.), we'll resell it and 99% of the time not mark the price down.

-=bmacd=-

 

[rh71]

Originally posted by: bmacd
not sure if this is the same idea, but if a customer returns an item at work (with the exception of DVDs, Discs, etc.), we'll resell it and 99% of the time not mark the price down.

-=bmacd=-

yeah how can that not be the same situation... new in selling terms should mean never opened. If not new, it should be marked as *something* so customers know what they're getting into. Personally though, if there are a limited quantity and I want it bad enough, I don't really care if it was opened before as long as the contents are still in new-condition.

 

[FoBoT]

Originally posted by: GoodDad
what exactly is the big deal here?

:thumbsup:


get over it , if it works, what difference does it make?

it isn't like a car or other mechanical device

 

[Jeff7181]

Is EB run by scheisters?

No, but EA is

 

[slycat]

no, I dont work for EB. I work for a very large electronics/appliance store.

with your kind of attitude and mentality, no wonder consumers have to be super diligent and often come off as pricks. i dare u to name your store, so we can all make sure never to shop there. By your mentality its ok to buy a used tv from you but still pay full price. Selling something used as new is fraud, if you can't understand this simple concept you shouldn't be in retail.

 

[Phoenix86]

Originally posted by: Modeps
Just buy mail-order from EB. You're guaranteed none of this stuff will happen seeing that they dont have 16 year old clerks there that can take the games home, play them, then reseal them because their bosses are COOL

Actually I believe EB employees are allowed to do this to 'increase thier knowledge.' I read a similar thread on another forum and an EB employee confirmed this (all posted over the internet, so as 'confirmed' as that is). He specifically said it's not a manager-by-manager basis, company wide.

Everyone saying 'big deal he got a new working copy' needs to realize this. It's not a one off or even a retured item, but a policy that generates 'used' stuff and tries to sell it as new.

it isn't like a car or other mechanical device

No, but it can still fail over time. Multiple registrations with some MP games can kill the key, or the user could have gotten the CD-key banned from places, and the obvious, scratches!!!

 

[dabuddha]

Yep my friend used to work for gamestop. They were allowed to "check out" up to 4 games at a time to "familiarize" themselves with the games. They'd bring it back and reseal the boxes and sell the item as brand new.

 

[LuckyTaxi]

Originally posted by: loki8481
that's why I always just buy used from the start.

exactly

 

[TerryMathews]

Originally posted by: Phoenix86

Originally posted by: Modeps
Just buy mail-order from EB. You're guaranteed none of this stuff will happen seeing that they dont have 16 year old clerks there that can take the games home, play them, then reseal them because their bosses are COOL

Actually I believe EB employees are allowed to do this to 'increase thier knowledge.' I read a similar thread on another forum and an EB employee confirmed this (all posted over the internet, so as 'confirmed' as that is). He specifically said it's not a manager-by-manager basis, company wide.

Everyone saying 'big deal he got a new working copy' needs to realize this. It's not a one off or even a retured item, but a policy that generates 'used' stuff and tries to sell it as new.

Actually, EB terminated that policy company-wide at the beginning of this year. No more employee checkouts.

The only other thing I'm going to say is that there are thousands of EB stores that have been open for decades. If this policy were illegal, it would have been stopped years ago.

 

[imported_Strang]

Originally posted by: TerryMathews

Originally posted by: Phoenix86

Originally posted by: Modeps
Just buy mail-order from EB. You're guaranteed none of this stuff will happen seeing that they dont have 16 year old clerks there that can take the games home, play them, then reseal them because their bosses are COOL

Actually I believe EB employees are allowed to do this to 'increase thier knowledge.' I read a similar thread on another forum and an EB employee confirmed this (all posted over the internet, so as 'confirmed' as that is). He specifically said it's not a manager-by-manager basis, company wide.

Everyone saying 'big deal he got a new working copy' needs to realize this. It's not a one off or even a retured item, but a policy that generates 'used' stuff and tries to sell it as new.

Actually, EB terminated that policy company-wide at the beginning of this year. No more employee checkouts.

The only other thing I'm going to say is that there are thousands of EB stores that have been open for decades. If this policy were illegal, it would have been stopped years ago.

Not necessarily true -- how long did McDonald's serve coffee through drive-throughs before they got sued? Just because they haven't been caught doesn't mean it's legal.

 

[Jzero]

Originally posted by: Strangone
Not necessarily true -- how long did McDonald's serve coffee through drive-throughs before they got sued? Just because they haven't been caught doesn't mean it's legal.

Civil lawsuit != criminal prosecution.

It was never illegal to serve coffee at a drive through and it is still legal to this day.