Is buying an LCD monitor online a good idea?

imported_g33k

Senior member
Aug 17, 2004
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Considering some vendors have dead pixel policies, do you think its a good idea to save a few buck and buy one online and hope you don't get one with a lot of dead pixels?

I would say no, but sometimes I can't find the make and model at my local B&M and the only one around is online.
 

imported_itr

Senior member
Mar 2, 2005
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if it is only a couple of dollars difference, like you said, i would go to a local store and buy it. however, some lcds aren't available at retailer stores so you would need to buy it online.
 

imported_g33k

Senior member
Aug 17, 2004
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Yeah, but considering that you have a good chance that you will get dead pixels, do you really think it's worth the chance to get stuck with a monitor full of dead pixels? Even if the online vendor accpets the lcd back, you need to pay for return shipping and not to mention all the time it takes to get another one back. And then you might get another back with more dead pixels. :|
 

ChuckHsiao

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Apr 22, 2005
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It depends on the price difference (and item selection difference) between online and your local B&M, how many dead pixels you're honestly willing to have, and the manufacturer's dead pixel policies.

Online places tend to be cheaper, with a wider selection, but it means means you won't be able to check out the monitor beforehand for dead pixels -- it's basically gambling. On the other hand, even if you checked out a monitor beforehand at a B&M, there's no guarantee that dead pixels won't develop within a week or so, since some don't go busted until the monitor is fully warmed up, and when you check at a store, you probably only waited a minute or two. So going to a B&M isn't a guarantee either. But at least you can eliminate all those that have readily-visible dead pixels.

Sure dead pixels are annoying, but you really have to ask yourself how many you're honestly willing to tolerate. I'm not a hardcore gamer and I tend to be on the philosophy of "well if it works it works", and my last LCD (from 2001) had 2 dead pixels and it didn't bother me. In fact I recently gave it away to my friend, told her it had two dead pixels, and she couldn't find them at all (even though I told her where they were), until we tried a black screen. So it's really up to you.

HP gave some stats in 2003: 60-70% zero dead pixels, 10-20% one dead pixel, the rest more than that. Through statistical modelling, and given some advancements in quality control, nowadays the likely chance is about 80% zero dead pixels, 17.9% one dead pixel, 2% two dead pixels, and 0.1% more than that (those percentages are actually sort of "made up" because I assumed 80% no dead pixels as an input). So you can see if you're willing to take that kind of risk.

Most LCD manufacturers get the LCD panel from the same manufacturer (there are only a few LCD panel manufacturers worldwide), so the quality is actually fairly similar. I personally use dead pixel policies just to see how many returns a manufacturer is willing to take and how much it is willing to deceive customers by marketing-speak that gives you a lot less than it sounds. For example, some say "zero dead pixels allowed" -- then define a "pixel" as RGB subpixels side by side, which is the true definition but not the one that people think of when they see a bright dot on the screen. This one in particular annoys me because my company had been offering it ever since 2000 via our adjacency criteria (but not pointing it out as such specifically; we look at defects on a subpixel basis, and any 3 within 1 cm of each other is grounds for replacement), but it's been in vogue in the past few years to say something like that; HP in 2003 and ViewSonic in 2004 for example. In reality, panel defects are on a subpixel basis, making whole pixel defects extremely rare. The opposite way is to say something like "only 3 defective pixels per million pixels allowed" -- and then define a pixel in terms of a subpixel. This sounds good (it sounds like only 3 allowed for 17-inch and 19-inch monitors) until you realize that there's actually almost 4 million subpixels on an SXGA (1280 x 1024) screen, so it actually allows up to 11 defects. So I would personally say, use the dead pixel policy to consider how forthright and honest a manufacturer is going to be with you, not the actual quality of the panel itself.

Chuck Hsiao
Amptron
 

corkyg

Elite Member | Peripherals
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Mar 4, 2000
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Buy from a reputable on-line shop like NewEgg or Zip-Zoom-Fly and you should have no trouble - the odds are the same. I bought two 19-inch ViewSonics on-line a couple of years back and have never seen a dead pixel. Have also had 4 laptops with LCDs - never seen a dead pixel. They are not as common as you would be led to believe on this forum - where only the ones with dead pixels get talked about. You never hear about the 1000s that don't have them. :)

When you spend several hundred bucks, the sales tax often outweighs the shipping.
 

akugami

Diamond Member
Feb 14, 2005
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One of the few times you will ever see me recommending a product from Dell. Dell actually has decent LCD's. You can get them replaced within 30 days as well. Catch them on a sale and their LCD's are some of the best priced. However, when it's not on sale, it's overpriced.
 

l Xes l

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Feb 3, 2005
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it sux that korea is only country with 0 dead pixel policy...
i got couple on my lappy rite now.... i HATE it... AH!H!H!H!!
 

imported_g33k

Senior member
Aug 17, 2004
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ChuckHsiao, very insightful thanks for your input.

Originally posted by: corkyg
When you spend several hundred bucks, the sales tax often outweighs the shipping.

True, but I live in California. :( Even out of state vendors charge me tax. What vendors do you buy from that don't charge you sales tax?
 

SoftwareEng

Senior member
Apr 24, 2005
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Buy from Dell. Look in Hot Deals - I got a 1905FP for $265, an excellent monitor. In the past, I returned 3 LCDs to them for various reasons, NEVER any trouble or issues with refunds.
 

oogabooga

Diamond Member
Jan 14, 2003
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Believe it or not : many of my buddies with the dell LCD's (be it 1905, 2001fp, 2005fp) have had wonderful expiriences (well as wonderful as it gets). Only the one guy who owned a 2001fp had two return the monitor twice. The first one had a couple of dead pixels (wouldn't display green i think or something) so dell replaced it, but the second one was shipped and dmged in transit so the panel had a bludgeon on it and had to be replaced. He requested it to be switched out with (then the new) 2005fp and dell happily obliged.

Dead pixels arn't the most common thing ever, and in a lot of cases people don't really end up caring about them (after some time..)

I say it's alright to buy from an online retailer, especially since a lot of the more desireable panels arn't availble BM. In CA it suxs cause i seem to pay tax everywhere i buy ><
i generally bit the bullet on tax and order through newegg. My justification? Since it arrives almost overnight, i just call the tax a 'shipping upgrade' :D

Personally : i have a 15in flatpanel i bought online, no dead pixels, haven't had one ever no problems with it. My laptop doesn't have any dead pixels. And i'm planning on purchasing a 2005FP from dell as soon as the price goes down to the 380 range again :D

Cheers-
oogabooga