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Irregular BSOD

somemiasma

Junior Member
Lately I've been getting some BSODs that seem to be caused by my AMD/ATI drivers.

I have an ATI 7970 GHz edition. Here are two BSODs that I've gotten (copied from WhoCrashed):

Code:
[FONT=Segoe UI,  Arial][SIZE=2][COLOR=#000000][B]On Sat 19/07/2014 11:37:58  PM GMT your computer crashed[/B]
crash dump file:  C:\Windows\Minidump\072014-36894-01.dmp
This was probably caused by the  following module: [FONT=Segoe UI,  Arial][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=atikmdag.sys"]atikmdag.sys[/URL][/COLOR][/SIZE][/FONT] (atikmdag+0xB12EC) 
Bugcheck code: 0x3B  (0xC0000005, 0xFFFFF8800FCD62EC, 0xFFFFF88009EF4950, 0x0)
Error: [FONT=Segoe UI,  Arial][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=MSDN+bugcheck+SYSTEM_SERVICE_EXCEPTION"]SYSTEM_SERVICE_EXCEPTION[/URL][/COLOR][/SIZE][/FONT]
file path:  C:\Windows\system32\drivers\atikmdag.sys
product: [FONT=Segoe UI,  Arial][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=ATI Radeon Family"]ATI Radeon  Family[/URL][/COLOR][/SIZE][/FONT]
company: [FONT=Segoe UI,  Arial][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=Advanced Micro Devices, Inc."]Advanced Micro Devices, Inc.[/URL][/COLOR][/SIZE][/FONT]
description: ATI Radeon  Kernel Mode Driver
Bug check description: This indicates that an exception  happened while executing a routine that transitions from non-privileged code to  privileged code. 
This appears to be a typical software driver bug and is not  likely to be caused by a hardware problem. 
A third party driver was  identified as the probable root cause of this system error. It is suggested you  look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel  Mode Driver, Advanced Micro Devices, Inc.). 
Google query: [FONT=Segoe UI,  Arial][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=atikmdag.sys+Advanced Micro Devices, Inc.+SYSTEM_SERVICE_EXCEPTION"]Advanced Micro Devices, Inc. SYSTEM_SERVICE_EXCEPTION[/URL]
[/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT]
[FONT=Segoe UI, Arial][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]

[/FONT]
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Code:
[FONT=Segoe UI,  Arial][SIZE=2][COLOR=#000000][FONT=Segoe UI,  Arial][SIZE=2][COLOR=#000000][FONT=Segoe UI,  Arial][FONT=Segoe UI,  Arial][FONT=Segoe UI,  Arial][SIZE=2][COLOR=#000000][B]On Fri 18/07/2014 10:23:36  PM GMT your computer crashed[/B]
crash dump file:  C:\Windows\Minidump\071814-29078-01.dmp
This was probably caused by the  following module: [FONT=Segoe UI,  Arial][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=atikmdag.sys"]atikmdag.sys[/URL][/COLOR][/SIZE][/FONT] (atikmdag+0xC7DBB) 
Bugcheck code:  0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF8800E597DBB, 0xFFFFF88002EC5228,  0xFFFFF88002EC4A80)
Error: [FONT=Segoe UI,  Arial][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=MSDN+bugcheck+SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M"]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M[/URL][/COLOR][/SIZE][/FONT]
file path:  C:\Windows\system32\drivers\atikmdag.sys
product: [FONT=Segoe UI,  Arial][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=ATI Radeon Family"]ATI Radeon  Family[/URL][/COLOR][/SIZE][/FONT]
company: [FONT=Segoe UI,  Arial][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=Advanced Micro Devices, Inc."]Advanced Micro Devices, Inc.[/URL][/COLOR][/SIZE][/FONT]
description: ATI Radeon  Kernel Mode Driver
Bug check description: This indicates that a system thread  generated an exception which the error handler did not catch.
This appears to  be a typical software driver bug and is not likely to be caused by a hardware  problem. 
A third party driver was identified as the probable root cause of  this system error. It is suggested you look for an update for the following  driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices,  Inc.). 
Google query: [FONT=Segoe UI,  Arial][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=atikmdag.sys+Advanced Micro Devices, Inc.+SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M"]Advanced Micro Devices, Inc.  SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M[/URL][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][/FONT][/FONT][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT]
[FONT=Segoe UI, Arial][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]

[FONT=Segoe UI, Arial]When it [FONT=Segoe UI, Arial]first started [FONT=Segoe UI, Arial]happening, it seemed to be when I had a lot of videos loaded in firefox.

I've tried reinstalling flash[FONT=Segoe UI, Arial],[FONT=Segoe UI, Arial] which hasn't seemed to help, and I've tried both the latest stable drivers for the graphics card and the latest beta driver as[FONT=Segoe UI, Arial] well. I [FONT=Segoe UI, Arial]used[FONT=Segoe UI, Arial] [/FONT][FONT=Segoe UI, Arial]"Display Driver [FONT=Segoe UI, Arial][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]U[/FONT]ninstaller[/FONT]" when removing the [FONT=Segoe UI, Arial]drivers before trying another version.

[FONT=Segoe UI, Arial]I a[FONT=Segoe UI, Arial]lso ran a pass of memtest and that reported no errors.

[FONT=Segoe UI, Arial]Anyone have [FONT=Segoe UI, Arial]any[/FONT][FONT=Segoe UI, Arial] idea on what to try next?[/FONT][/FONT]
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[/FONT][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial][/FONT][/FONT][/FONT][/FONT][/FONT][/FONT][/FONT] [/FONT][/FONT][/FONT]
 
Thanks denis280

Here are my specs:
oN6RoO8.png

qo1OZ5m.png

P0ByHyA.png
 
That's cool, thanks. Haven't seen that program before.

What PSU do you have? Brand and wattage?
Can you provide screenshots of CPUID HWMonitor at idle and about 5-10 minutes under load?

Is the motherboard bios the latest version?
Have you scanned your computer for viruses with either an online scanner or a rescue disk?
http://www.eset.com/us/online-scanner/
http://www.avira.com/en/download/product/avira-rescue-system

Is this the correct motherboard?
ASRock Z77 Extreme4 Skt 1155
http://www.newegg.com/Product/Product.aspx?Item=N82E16813157293
 
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PSU is a Corsair Enthusiast Series TX750 V2 (750 watts)


HWMonitor at idle:
JwIEhYR.png


And under load:
tL7vUqf.png


BIOS is on the latest version and I've done virus scans with avira and malwarebytes.

And yeah, that's the motherboard I have
 
Thant is pretty hot for a 3570. Are you using the stock heatsink? This could be indicative of CPU throttle.

Do you have the Intel graphics enabled?

I like Speccy and HW Monitor. Both programs have their usefulness.
 
Last edited:
Could you provide the Speccy screenshot of the Motherboard tab at load? I am looking for the PSU voltages at load and expected HWMonitor to provide it but it seems not to sometimes with Intel. Although with a Corsair Enthusiast 750w, the problem is most likely elsewhere.

For anyone familiar with Intel temperature readings, does that TMPIN3 at 85C mean anything?

EDIT:
And the CPU Package temp at 85C?
The processor temps are higher than I am comfortable with.
 
Last edited:
From overclock.net If those are the mosfets - then they're meant to take a beating.

mosfets are usually rated around 120C or something like that. however running high 90c on load is usually frowned upon.
And the CPU Package temp at 85C? The processor temps are higher than I am comfortable with.
so am i.
 
Thant is pretty hot for a 3570. Are you using the stock heatsink? This could be indicative of CPU throttle.

I'm using a Cooler Master Hyper 212 EVO

Do you have the Intel graphics enabled?
As far as I know, I do



Could you provide the Speccy screenshot of the Motherboard tab at load? I am looking for the PSU voltages at load and expected HWMonitor to provide it but it seems not to sometimes with Intel. Although with a Corsair Enthusiast 750w, the problem is most likely elsewhere.
942hJ33.png

AMr4kWT.png



I should probably note that I'm running Blend in Prime95. Is there something else I should be doing to run the computer "under load"?
 
I'm using a Cooler Master Hyper 212 EVO

...
I should probably note that I'm running Blend in Prime95. Is there something else I should be doing to run the computer "under load"?

Your follow up with the UEFI screenshot with voltages is appreciated. The Speccy didn't provide the needed voltages. Thank you for finding the solution. Your PSU voltages look fine.

Under load can be with Prime95 or OCCT, that is fine. Another method in cases where the video card appears to be the culprit would be to run a game or 10-20 minutes with HWMonitor open to check high and low values.

Intel cpu's are supposed to run much cooler than 65C - 90C. And a system can easily give errors anywhere above 76C. I suggest pulling the board out and re-applying thermal paste for the cpu. Your cpu heatsink is fine, a good brand and model, just reapply the thermal paste.
 
I'll have to get my hands on some thermal paste to reapply.
In the mean time, any idea on what could be causing the BSODs? They regularly occur when the computer is idle, so I don't think overheating would be the sole cause of it.
 
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