Words to the wise from sad experience.
i bought these two items, did the PM, applied my coupons and was waiting for delivery, promised after Christmas. Gave my kids a printout of the Staples pages since the items weren't here in time.
Well, Staples called to say that they had cancelled my order for the iomega burner as they were out of stock and would I please reorder. So I reordered.
Today, with nothing better to do waiting for the family to wake up, i started to do my rebates and find.....
this purchase is NO LONGER ELIGIBLE for the $100 rebate as the purchase date of the burner is beyond the rebate period!!
Now what do I do??!! Kids want their burner and camera and Staples just nailed me for $100!! I could spit nails!!
Kind readers advised that I a.) cancel the orders immediately and b.) call a CSR as they'll certainly straighten this out.
Well, it appears that advisor A is right and advisor B's faith in Staple's willingness to do the right thing is misplaced.
Talked to a CSR this am and found that "their hands are tied when it comes to mail-in-rebates." Can't do a thing for me.
So I complained in writing and pointed out that advertising a price, accepting an order, confirming a ship date via e-mail, and then cancelling to avoid a rebate is a form of "bait and switch," a retailer crime.
Little good it will do me....
But to quote the immortal words to live by of a member here, whatever his name is, "Staples is suck!!"