Interview question

[exdeath]

take personal responsibility for your co-worker's mistake. apologize quickly and politely, and then swiftly remedy the situation or offer a workable alternative.

This.

Nobody likes BSers, just get it done now. No lies or excuses, just reiterate that the buck stops with you, that you take the error very personally, and then actually follow through. Then go out of your way to do something the client isn't expecting with a personal touch, like calling back after the problem is resolved to see if they would like you to arrange a cab pickup or informing them of discounts you found for said gym or if you can take care of their gym membership registration for them before they get there, etc.

Need to exceed expectations, not just meet them. Especially important with a damaged customer relationship. Don't you feel good when someone kisses YOUR ass when they mess up?

 

[Berryracer]

This.

Nobody likes BSers, just get it done now. No lies or excuses, just reiterate that the buck stops with you, that you take the error very personally, and then actually follow through. Then go out of your way to do something the client isn't expecting with a personal touch, like calling back after the problem is resolved to see if they would like you to arrange a cab pickup or informing them of discounts you found for said gym or if you can take care of their gym membership registration for them before they get there, etc.

Need to exceed expectations, not just meet them. Especially important with a damaged customer relationship. Don't you feel good when someone kisses YOUR ass when they mess up?

Ahh thanks a lot for the suggestion about exceeding their expectations by doing something extra! Cheers man!

 

[silverpig]

Apologize, give a very brief explanation, find him a gym right then, and throw in a complimentary massage after or something.

 

[Berryracer]

Thanks to all of you, I passed the interview. BIGGG thank you for everyone that participated!

God bless you all