slag
Lifer
- Dec 14, 2000
- 10,473
- 81
- 101
These "IT" problems are all handled by different groups.
Blackberry email problem - issue for email group to figure out
Printer problem - start with desktop support
Backup problem - TSM/backup support group
HR can't log on to network - start with desktop support, then invoke network or lan support if needed.
If I were handling it, printer has lowest priority, followed by no email by blackberry, then backups, then highest priority is hr not able to log in. Full backups are usually done once or twice a week with incrementals in between. So you have to revert back to a 2 day old backup in case something goes tits up.. not a big deal, but since backups normally run after hours, you have all day to work on that, so priority is low. Printing on a printer isn't a high priority either, and the blackberry issue, while important, has work arounds. HR not logging onto network is a pretty big deal, can't they use their local cached copy?
Blackberry email problem - issue for email group to figure out
Printer problem - start with desktop support
Backup problem - TSM/backup support group
HR can't log on to network - start with desktop support, then invoke network or lan support if needed.
If I were handling it, printer has lowest priority, followed by no email by blackberry, then backups, then highest priority is hr not able to log in. Full backups are usually done once or twice a week with incrementals in between. So you have to revert back to a 2 day old backup in case something goes tits up.. not a big deal, but since backups normally run after hours, you have all day to work on that, so priority is low. Printing on a printer isn't a high priority either, and the blackberry issue, while important, has work arounds. HR not logging onto network is a pretty big deal, can't they use their local cached copy?