joyride, please surf
surf this site for the next 45 minutes and read some of the stories!
Heres one:
I am a former employee of Best Buy. I worked there for almost a year. I worked for 2 different stores. The first store i worked at was store 238 in Beaumont, TX. I have nothing bad to say about that store except for the normal stuff. MSN, PRP, PSP, CSE's, Morning Meetings, you know the normal sh!t[edited by fatbaby]. And the fact that they hired a complete idiot as the Service Sup. He has no computer knowledge what so ever and he is in charge of a department that deals with mostly computer's. The guy doesnt even know how to turn a computer on, and when any customer asks him about computers he recomends Dell Computers. Anyway the real reason of this message is the store I transfered to. I transfered to store 379 in Waterloo, IA. A brand new store with all first time managers and sup's. It by far was the worst experience I have ever had. The thing that drove me over the edge was this rediculous idea that is called the "Pay It Foward" board. The stupid idea behind this is that if you are basicly doing your job they take you picture and put it up in the hub so everybody can see. It is suppose to be for going above and beyond you job duties but the crap they put up there is stupid. LIke answering code one's in a timely matter, or cleaning your register when it is slow, or media stomping, or helping a customer that isnt in your department. It is so dUCKING fUMB[EDIT BY FATBABY], if someone takes your picture you arent suppose to thank them or anything, you now have to go and find someone else doing a good job. Pay it Foward. And to top it off, the same click that came up with the idea are the people get there picture up on the board. For doing your job you shouldnt get special recognition, you get a pay check every other friday with your name on it. Now, the managers in this store are also a piece of work. The sales manager is the world's largest prick. If you come up to him and ask him a question and he isnt the designated MOD, he will tell you to go and find the MOD and ask them. Even if it is customer related, he will not help the customer, he will just walk away like he is to good for customer problems. Then I have to tell the customer that he is a manager but not the MOD so they have to wait to talk to the MOD. How many times do you think i got my ass chewed by a customer for that one. And then the sup's and senior see this attitude and they basicly do the same thing. The laziest buch of people you would ever work with. Then, the answer for every question is, " Ask the guys in the black shirts they know the answers." We get all the stupidest questions in the world, things that people should know in order to sell things effectively. Oh and since service tech's budget isn't from the store's budget we always have plenty of coverage and we always have to cover everybody else's department when they go to lunch. Even when the tech's are short handed we have to cover other departments. And do you think that we get a thankyou for that, no, it is expected of us know. The GM maybe a nice guy, but he is the worst manager ever. If he is the floor driver he will spend most of his time in the computer valley selling a computer, but when he is done with the sale he brings it up to the techs and then asks us to sell service to them, he does it all the time, usualy every customer says no. Then he will come down on you for not selling the service plan. And you are just like if you are so good, why didn't you sell it? And just like every other store, if they aren't getting accesories or service then you might as well walk them.
Example:
A customer came into the store with a laptop she bought from a store in IL. where she lived, she went to school in Waterloo and the laptop she bought wasnt working right so she brought it into our store. The laptop she showed me was about 4 years old, but the catch was she bought it like 2 days ago from the store in IL. Now, she didn't buy service, and if she did I don't think that it would be valid anyway and the manufactures warranty was expired as well. The laptop was messed up. The cdrom didnt read cd's, and a couple of keys fell off the keyboard. I didnt know what to do, I couldnt exactly exchange it and i couldn't send it out to get it fixed. So I ask the Operations manager, told him the story, and he told me to tell her that we were not going to do anything for her. That she would have to back to the store she bought it from. So I have to tell this pissed off customer that we arent going to do anything for her. Granted the other store screwed her over pretty hard, we should have done something for this ladie, and he wouldn't. I egged this customer on purposely to get her pissed off more, becuase you know that managers will only do something for pissed off customers. He agreed to take it back, but only becuase the ladie threatned to call coporate and complain. Anyway after being wrote up and yelled at for about 45 minutes, I found out the reason why he would not take it back. Becuase it would be a $500 dollar hit against our bottom line. Forget the customer and the fact that she would be out 500 bucks or the fact that she was so pissed off that she and probably everbody she could tell this story too would never step foot in a Best Buy ever again, which I am sure adds up to more than $500, we as in Best Buy a Billion dollar company, would take a 500 dollar hit. Becuase she didnt buy the service plan. Talk about paying it foward.
and for all the emlployee's still at BBY 379 BORROW IT BACK
