The short: Windows 7 Pro... Internet Explorer 11 failed to install correctly via Windows Update. Now, in the Enable/Disable features portion of "Programs and Features", IE 11 is listed as a feature (I have enabled/disabled to no avail). Windows is also wanting to install IE 11 via Windows Update, but fails to install the update. IE will not launch (launches then closes, offering a 'save file' dialogue box). Internet Options will not launch via Control Panel (nothing happens). No IE version is listed in Installed Updates.
The long with more details: I have a new Dell Latitude E5540. It came pre-installed with McAfee (uh oh), and a few Dell apps for securing data. I immediately uninstalled McAfee. Windows went to town installing updates, and failed, apparently on the IE 11 update. I checked the Event Viewer, and saw some McAfee service trying to run.. looked in Services, and saw a bunch of McAfee services still listed.. McAfee didn't uninstall correctly (no surprise there). I installed a trial version of McAfee, then uninstalled, then ran the MCPR tool for complete removal, and now the McAfee services (and presumably all other signs of it) are gone. I also uninstalled the Dell secure data apps, but this may be irrelevant.
The situation now is basically as described in 'the short' above. IE won't run, and Windows is displaying various other oddities (I couldn't install the latest NVidia driver.. setup just sat there, hung), and when I open the Services window nothing shows up until I select the 'Standard' view tab, at which point I get this message: "Unable to download ." "Unable to open this Internet site..." etc. I suspect that the hosed IE 11 installation is causing this.
SFC finds no violations, and all other Windows updates installed fine. Neither of the IE 10 or IE 11 full installers will complete successfully.
edit: The first thing I tried was System Restore. After selecting a restore point, it informed me that the drive could not be found (referencing the C: drive).. As a result, none of the restore points were valid, so I am left with manually fixing this problem, if possible. I tried this before realizing that McAfee hadn't uninstalled correctly.
Ideas would be greatly appreciated!
The long with more details: I have a new Dell Latitude E5540. It came pre-installed with McAfee (uh oh), and a few Dell apps for securing data. I immediately uninstalled McAfee. Windows went to town installing updates, and failed, apparently on the IE 11 update. I checked the Event Viewer, and saw some McAfee service trying to run.. looked in Services, and saw a bunch of McAfee services still listed.. McAfee didn't uninstall correctly (no surprise there). I installed a trial version of McAfee, then uninstalled, then ran the MCPR tool for complete removal, and now the McAfee services (and presumably all other signs of it) are gone. I also uninstalled the Dell secure data apps, but this may be irrelevant.
The situation now is basically as described in 'the short' above. IE won't run, and Windows is displaying various other oddities (I couldn't install the latest NVidia driver.. setup just sat there, hung), and when I open the Services window nothing shows up until I select the 'Standard' view tab, at which point I get this message: "Unable to download ." "Unable to open this Internet site..." etc. I suspect that the hosed IE 11 installation is causing this.
SFC finds no violations, and all other Windows updates installed fine. Neither of the IE 10 or IE 11 full installers will complete successfully.
edit: The first thing I tried was System Restore. After selecting a restore point, it informed me that the drive could not be found (referencing the C: drive).. As a result, none of the restore points were valid, so I am left with manually fixing this problem, if possible. I tried this before realizing that McAfee hadn't uninstalled correctly.
Ideas would be greatly appreciated!
Last edited:
Facebook
Twitter