Internet dropping from devices about every hour

[ImmortalSoldier]

Hi guys,
I am having a very weird issue with my internet, it started about 2-3 weeks ago. My internet drops about every hour or so, what is weird is that the whole internet doesnt drop as other devices are stil able to access it. However, those other devices also drop once every hour or so. This happens whether I am on a wired or wireless connection. I have been doing my research and a possible solution was to reserve the ip idresses I have tried that on my desktop but it still does it. I have reset the router/modem(arris SBG6900-AC), restarted my internet several times.

Using ping plotter I have been certain that the internet does drop for about 2-3 seconds and it comes back on. It is super annoying specially when gaming since it completely kicks me out. My isp looked into the signal and they were like thats as much as we can do unless we send some one over, but since its not their modem they dont care to deal with it and theyll end up wanting me to change it and charge me to rent theirs.

I am really at a loss since unfourtunately it happens on more than one device, I don't have a different modem and this one is less than 3 yrs.

Any suggestions would be greatly appreciated. Thanks in advance.

 

[esquared]

Calling for help for you.
@JackMDS

He will reply but its past midnight.
Maybe by morning.

 

[VirtualLarry]

Honestly, what is your DHCP lease time set at? 1hr exactly, sounds like your device is trying to renew the DHCP lease on the LAN IP with the router, and it's failing to respond properly, or your device isn't seeing the response.

Has there been any recent Windows Updates on the client device, or any firmware updates on the router recently? Maybe something got screwed up along the way.

If you have a separate router and modem, can you connect a PC (wired) directly to the modem? Does it still drop connection every hour? If so, it may be that the ISP has run out of IPs temporarily, or their upstream / WAN DHCP server isn't responding in a timely manner.

Edit: Make sure that you don't have multiple DHCP servers on your LAN subnet. That can happen, if you plug another router into your gateway, using a LAN-to-LAN connection, and forget to shut off the DHCP server in the router that you are using as an additonal wireless AP.

 

[daveybrat]

Well here's a few of the Cons from Newegg reviews for that ARRIS SBG6900-AC:

Cons: Wifi drops constantly.
Intermittent speeds from wired connections.
Constantly having to do a hard reset to get it running decent again.

Cons: The internet was constantly in and out and it finally died after seven months.

Cons: Wifi drops

Cons: Drops the signal often and sometimes it last between 30-40 minutes.


I personally think that ARRIS makes a great cable modem, but i'd go with a Netgear Nighthawk or other wireless router.
I'm not a fan of the all-in-one units.

 

[JackMDS]

By doing so it might help in finding out whether it is the LAN, Modem/Router or the ISP.

What the ISP is currently giving you is the song and dance off all ISP. It kind like all Doctors will blame all deceases on one single simple thing.

That said, if the word devices entails large LAN with wired wireless computes and other Internet connected devices it might that one Modem/Router is not enough regardless of its Brand, and more LAN related devices need to be added to distribute the load.

 

[mxnerd]

Check your modem gateway/router's status & event log. Page 56/57.

https://business.cableone.net/sites/default/files/documents/SURFboard-SBG6900-AC.pdf

==

My internet drops about every hour or so, what is weird is that the whole internet doesn't drop as other devices are still able to access it. However, those other devices also drop once every hour or so.

Your statements seem contradicted themselves.

 

[ImmortalSoldier]

@VirtualLarry Thanks for the suggetstions I actually set my desktop to reserve my ip like I had read and after a day or so, I wasnt getting dropped at all so I just left it. I also didn't turn my notifications on so I remembered last night about this. However, another my laptop was dropping every hour on the hour, I have just reserved that ip as well.

The DHCP is set to 3600, I am assuming that is seconds, so I assume that is where the problem lies. I will also change it to see if that is the cause, since that would be one hour lease time. Although I thought that it would just ask permission and agree without actually dropping the whole thing.

@daveybrat When I finally switched from DSL to cable I was clueless and actually a friend recommended the arris all in one. I had never had issues with it at all. The speeds are decent up until now I had nothing but good things about it.

@JackMDS I think your post got cut off? by doing what? lol. And theres about 12 devices and not everyone uses it at the same time, speeds are good, but I might go that route since we loaded up 2 heavy users onto it.

@mxnerd , yes that statement was contradicting AF, but I didn't know how else to word it. The internet drops from only one device for a few seconds, not completely dropping everyone at the same time.