Interesting situation.

[HappyPuppy]

NO, I am not asking for technical or network support, just telling a little story about my changeover from one DSL ISP to another.

I switched from Earthlink DSL to DSLExtreme a couple of months ago because I got twice the speed at half the price. When the changeover went into effect I hadn't received the new DSL modem from DSLE yet and the 8 year old modem from Earthlink hooked me up just fine.

Last week, thinking that newer technology should be better than old, I hooked up the much newer DSL modem I had received from DSLE and it wouldn't connect to their network. WTF? Called tech support and, with gritted teeth, went thru all the BS checking my phones yada, yada, yada. He couldn't get it to communicate and said he would send another modem.

I received the new modem a couple of days ago and today decided to try it. It is a different manufacturer than the first and I had high hopes. Well, same ol' shy, it won't connect.

I hooked my 8 year old Fujutsu back up and it works perfectly.

I am using an RG to share the connection between 2 computers, but that can't be the problem. The modem itself won't connect to the ISP.

Weird.

:disgust:

 

[Yossarian]

weird, wild stuff.

 

[ProviaFan]

My non-network knowledgable self wonders if there isn't somethink akin to a MAC address in the DSL modem, which your ISP locked on to the first time, and now is not letting any other modem on your line because of that...

 

[BillGates]

Maybe your line truly hasn't been switched over to the second ISP's service yet? This would make the most sense with your CPE issues.

 

[HappyPuppy]

My line was changed over as I reconfigured OE for DSLE and receive email through their servers.

The MAC address comment has occured to me. My understanding is that no matter what modem you plug in should connect thru the activated line, though. Truly strange.

 

[vi edit]

Yeh, my first guess would be a MAC address issue, but DSL companies usually aren't as anal about that as cable companies.

 

[Wallydraigle]

I wish I had my choice of two different DSL providers

 

[cmv]

Originally posted by: HappyPuppy
My line was changed over as I reconfigured OE for DSLE and receive email through their servers.

The MAC address comment has occured to me. My understanding is that no matter what modem you plug in should connect thru the activated line, though. Truly strange.

Did you explain all the details (re: old modem on new line) to all the techs you talked to at the new ISP? While one might not know the details, you should hit someone who knows for certain whether it is an issue.

 

[vi edit]

Oh, one other thing -

Sometimes modems come from the manf. in bridging mode - meaning they are intended to be plugged into a router and then shared. Other times they are set up to be plugged directly into a PC and do the ppoe/ppoa on the device themselves and act as the router.

Maybe the routers you are getting are set up one way when they should be the other.

 

[BillGates]

Originally posted by: HappyPuppy
My line was changed over as I reconfigured OE for DSLE and receive email through their servers.

The MAC address comment has occured to me. My understanding is that no matter what modem you plug in should connect thru the activated line, though. Truly strange.

You can receive mail from a mail server without being connected to the ISP the mail is hosted through. This is not relevant.