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Intel's Warranty....

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Originally posted by: Gillbot
Originally posted by: MagickMan
Originally posted by: bharatwaja
Originally posted by: aigomorla
So, if you killed it by voltage migration, ie OVERVOLTING it... they about 70% of the time know.
Click to expand...

So as long as we stay within their electrical and thermal guidelines, they have no way of finding out that we have OCed the processor?
Click to expand...

From what I've heard from reps, that would be correct.

Basically, if you go over Intel's limits for voltage, you'll void your warranty. Overclocking, within the strictest sense, can void your warranty if the manufacturer wants to push the issue. However, they seldom do that. As long as you don't feed your Wolfdale over 1.4v, or lap the IHS (duh), I doubt they'd say anything and just swap the chip.
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Show me official INTEL documentation that supports this number, otherwise it's just heresy.
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If IDontCare's post is even remotely true, then its logical for intel to replace the processor than to spend the extra bucks in generating proof for not honoring their warranty unless there is clearcut evidence staring you in your eyes (lapped IHS for instance)...... Intel's protocol or internal guidelines may expect every RMA processor to be put through such tests, but in practice, if replacing the processors are more economical, then it would be the best course of action wouldn't it?
 
Every single processor that is returned to Intel goes through some form of testing to figure out what went wrong with it. It's called FA (Failure Analysis) and is done by the FA team and the QRE's (Quality and Reliability Engineers) - Intel's all about acronyms.

I am not an Intel spokesperson. 🙂
 
Originally posted by: pm
Every single processor that is returned to Intel goes through some form of testing to figure out what went wrong with it. It's called FA (Failure Analysis) and is done by the FA team and the QRE's (Quality and Reliability Engineers) - Intel's all about acronyms.

I am not an Intel spokesperson. 🙂
Click to expand...

Not sure if anyone else saw this....."FA QRE'S" Fakers...


LOL 🙂
 
Originally posted by: bharatwaja
Originally posted by: Gillbot
Originally posted by: MagickMan
Originally posted by: bharatwaja
Originally posted by: aigomorla
So, if you killed it by voltage migration, ie OVERVOLTING it... they about 70% of the time know.
Click to expand...

So as long as we stay within their electrical and thermal guidelines, they have no way of finding out that we have OCed the processor?
Click to expand...

From what I've heard from reps, that would be correct.

Basically, if you go over Intel's limits for voltage, you'll void your warranty. Overclocking, within the strictest sense, can void your warranty if the manufacturer wants to push the issue. However, they seldom do that. As long as you don't feed your Wolfdale over 1.4v, or lap the IHS (duh), I doubt they'd say anything and just swap the chip.
Click to expand...

Show me official INTEL documentation that supports this number, otherwise it's just heresy.
Click to expand...

If IDontCare's post is even remotely true, then its logical for intel to replace the processor than to spend the extra bucks in generating proof for not honoring their warranty unless there is clearcut evidence staring you in your eyes (lapped IHS for instance)...... Intel's protocol or internal guidelines may expect every RMA processor to be put through such tests, but in practice, if replacing the processors are more economical, then it would be the best course of action wouldn't it?
Click to expand...

As I said, I'm 100% sure intel knows a lot more about these chips than what they'd ever tell. Not to mention, what average user is going to go through the trouble of gathering up a giant legal team to sue intel over a disputed warranty claim on a couple hundred dollar cpu?

That whole legal team cost scenario goes both ways. The average person will NOT bother to sue intel over a denied warranty claim, not to mention I would bet that intel already has a legal team on staff, so their legal defense costs would be minimal at best. Most large companies keep legal staff on payroll for documentation review and etc.
 
Originally posted by: ExarKun333
Originally posted by: pm
Every single processor that is returned to Intel goes through some form of testing to figure out what went wrong with it. It's called FA (Failure Analysis) and is done by the FA team and the QRE's (Quality and Reliability Engineers) - Intel's all about acronyms.

I am not an Intel spokesperson. 🙂
Click to expand...

Not sure if anyone else saw this....."FA QRE'S" Fakers...


LOL 🙂
Click to expand...

We've got some acronyms that would give you a much better laugh than that. And a few we cook up while trying to name things...that just can't be used at all. 😀

The reality is that as long as you're sticking to default voltage, overclocking is highly unlikely to fry your processor. Within those bounds, I like to see people get the most they can out of the product they spent their hard-earned money to buy. Even better when they clearly have fun doing it.

But if you'd rather run 120V through your chip to see how fast it will go - don't ask me to take a salary cut to pay for it.

*** Not speaking for Intel Corp ***
 
i pm'd drwho on xs.

he is intel and gives us support on xs.

I will post what he says.

I have even forward him the youtube video by tigerdirect.

So wait for his response and then we can lock this thread.
 
Originally posted by: aigomorla
So wait for his response and then we can lock this thread.
Click to expand...

You lock the thread and then it dissapears of the frontpage in 15 minutes and we have the same thread started every week thereafter.

Needs to be better approach than just locking threads when "the final word" has been added to them.
 
Originally posted by: Idontcare
Originally posted by: aigomorla
So wait for his response and then we can lock this thread.
Click to expand...

You lock the thread and then it dissapears of the frontpage in 15 minutes and we have the same thread started every week thereafter.

Needs to be better approach than just locking threads when "the final word" has been added to them.
Click to expand...

I agree. I don't understand this practice either.
 
well usually a lock has a final word.

thats why its locked. 😛

We cant let this thread live on forever even with a final word.

Im sure mark will put a final word at the start of the thread.

What you guys want? You should talk to mark about it, as its his sub forum.
 
Personally I prefer threads to stay alive so long as folks wish to continue contributing to them.

I don't even like locking threads just because they get off-topic, you send offending posters on vacations, not the entire thread.

We tend to have a way of self-moderating in a sense, rarely does a thread truly get uselessly unruly.

Closing a thread once the final word is posted is how I'd expect Intel (or AMD or OCZ or Micron or Microsoft) to manage their support forums, it is not how I'd expect an open (and for the most part) uncensored forum like this one to operate.

That's my personal opinion though, clearly the organization that manages (and moderates) this forum sets the philosophy on how thread locks are to be doled out and we can either like it or leave it :laugh:
 
Let this thread go, it's funny to me that people try to dispute an official Intel document with a youtube video.
 
I didn;t lock it. Maybe keys did, but its not locked now. Not only that, there is no reason to lock a thread unless it gets out of hand. I haven;t seen that here.

So aigo, what was the final word from your Intel source ??
 
Originally posted by: Markfw900
I didn;t lock it. Maybe keys did, but its not locked now. Not only that, there is no reason to lock a thread unless it gets out of hand. I haven;t seen that here.

So aigo, what was the final word from your Intel source ??
Click to expand...

Sorry, second hand info from Aigo's intel "source" is still just that, second hand. Furthermore, it wouldn't matter to me if the president of intel told me I can run my CPU at 2v and maintain a warranty. Unless I got something in writing from intel's legal staff, I'm going to follow their official warranty paperwork.

Though, as you can see by the "rig" link in my sig, I OC my PC heavily. The difference is, If the chip pops I know it's my fault and i'll toss it in the trash instead of being unethical and try to get intel to replace hardware that died by my mistake.
 
As you can see, I OC also. The only hardware failure I have had is a gigabyte motherboard, and they damaged the board after receipt, and said I did it. I have witnesses, Duvie being one of them. If I ever RMA another oe, I will take pictures first.

The funny thing is, I think the heavy strain of OC'ing a B3 Q6600 burned out the power circuits, but the warranty says nothing about OC'ing a chip invalidating the warranty for the motherboard !
 
I don't think i've ever had a hardware failure from OC that I can recall, unless you consider condensation from my pelt cooler popping an entire system. 😉
 
Originally posted by: Gillbot
The difference is, If the chip pops I know it's my fault and i'll toss it in the trash instead of being unethical and try to get intel to replace hardware that died by my mistake.
Click to expand...

😕 It's highly unethical to throw away a CPU, just because you killed it. Nothing looks better as a keychain than a C2D/C2Q.😉
 
Originally posted by: myocardia
Originally posted by: Gillbot
The difference is, If the chip pops I know it's my fault and i'll toss it in the trash instead of being unethical and try to get intel to replace hardware that died by my mistake.
Click to expand...

😕 It's highly unethical to throw away a CPU, just because you killed it. Nothing looks better as a keychain than a C2D/C2Q.😉
Click to expand...

I have too many keychains already! :shocked:
 
Intel contacted us on this one ...

Some of the statements made in the video are not approved or condoned by Intel -- death by overclocking is NOT covered under warranty.

They are working on dealing with the fallout from this ... in the mean time, don't expect warranty coverage if you fry your processor when trying to push it up to 5GHz 🙂
 
Originally posted by: DerekWilson
Intel contacted us on this one ...

Some of the statements made in the video are not approved or condoned by Intel -- death by overclocking is NOT covered under warranty.

They are working on dealing with the fallout from this ... in the mean time, don't expect warranty coverage if you fry your processor when trying to push it up to 5GHz 🙂
Click to expand...

Hmm, you mean YouTube isn't the final say on a warranty?!? :laugh:

I guess that about settles it there, at least in my mind. (Which I already knew but hey!)
 
Originally posted by: Gillbot
Hmm, you mean YouTube isn't the final say on a warranty?!? :laugh:

I guess that about settles it there, at least in my mind. (Which I already knew but hey!)
Click to expand...

But it's erik, the Intel Dude. How can that not be legit? :laugh:

He does cover his ass in the first 30s though by stipulating upfront that you aren't allowed to change your HSF without voiding your warranty.

OC with stock HSF = ok, OC with after-market cooling = voided warranty.

I found that to be an odd talking point for distinguishing warranty violations during OC'ing least of all because they have no clue what HSF you used prior to sending the chip back for warrantee replacement (again, unless of course the consumer goes on record as admitting as much).
 
I was going to post, rather than speculating as to their policy or the lesser legality issue, someone with appropriate contacts should ask a senior person at intel, but looks like we got the answer, and thanks for clearing that up! Looks like Gillbot was correct.

Though really if you overclock responsibly it is highly unlikely you are going to run into that issue anyways. And if benching at high volts, it is obviously your risk. Not to mention my E8400 survived 1.7v just on chilled water for half day, (hard wall at 4.9ghz) but after getting E8600 (easily 5 at 1.65v in 5 mins), I tried any voltage even 1.9 E8400 for 6 hours, never got it, but it only degraded 4-5 notches in 6 hours of benching, ...not to mention drilling a hole to core for temp testing with thermocouple (then drilling little ways into core to attach thermocouple)...still runs fine, so I got to wonder what these people who do kill these chips are pushing through them and for how long.
http://www.xtremesystems.org/f...3387601&postcount=2438
 
Something tells me that someone is perusing the Intel personell files for someone named "erik". Likelihood of shitcanning? Hmm, you decide.
 
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