Installing Supreme Commander

[Craig234]

Their tech support number isn't working and they send no reply to e-mail so:

I began an install and cancelled it. Trying to install after that, about 10 or 15 minutes in, it gets a 'device' error and the hard drive I'm installing it to is not recognized by the OS.

A reboot fixes it until the next install. It seems to happen at the same point, so I doubt it's a hard drive problem. Windows XP.

Any ideas?

 

[Craig234]

Darn, no posts. I got through to them finally, and they said try a 3rd-party registry cleaner...

 

[Slikkster]

Did you use the beta before trying to install the release version? There have been issues with that. Read this, and might as well follow the instructions even if you didn't use the beta to make sure you're getting a clean install with no failed install remnants:

Instructions for Completely Removing the Supreme Commander Multiplayer Beta

Go to Start > Control Panel > Add/Remove Programs

Remove the Supreme Commander Beta. When prompted during the uninstall process, check the box to remove all related data (GPGnet, save games, replays, etc).

Go to Start > Control Panel > Add/Remove Programs again

Verify that GPGnet has been removed. If it hasn't, remove it via this window.

Go to the install directory - by default in Windows XP, this is C:\Program Files\THQ\Gas Powered Games

Delete the Beta and GPGnet directories

Check if there are any other GPGnet or Supreme Commander directories in alternate locations (e.g. C:\Program Files\Gas Powered Games or any other directory you may have used for Supreme Commander) and delete those directories if they exist.

Verify that all replay files are deleted. By default in Windows XP, they are saved in Documents and Settings\\Local Settings\Application Data\GasPoweredGames\SupremeCommander\replays

Verify that all game stats xml files are deleted. By default in Windows XP, they are stored in My Documents

 

[Craig234]

Thanks, but I did not use the beta. I did try deleting the directory it installed. I checked the additional things your post mentioned and didn't find any files (there's no "local settings" director in my document directory).

 

[Slikkster]

Ah, but there IS a Local Settings directory. Every user has one. But it's not in your "My Documents" folder. And if it doesn't show up in the "Documents and Settings" folder, it means you don't have the "Show Hidden Files and Folders" turned on.

I'm assuming you have Windows on a C: drive for this example.

Double-Click on the My Computer Icon. Double-Click on your C: drive listing. (again, I'm assuming you have XP installed on your C: drive. Double-Click on whatever other drive it's installed on if that's not correct).

Now, look for the folder labeled "Documents and Settings". Double-Click on that. You should see a listing for Administrator, All Users, and whatever your log in name is on XP.

Double-Click on your username entry in the "Documents and Settings" folder. If you don't see a "Local Settings" sub-folder, you have to turn on the "Show Hidden Files and Folders" option.

Here's how:

At the top of the window you're looking at for Documents and Settings, click on the "Tools" entry on the menu bar.

Now, click on "Folder Options". Now, click on "View".

You'll see a folder icon about half way down the list. There are two options with circles that you can click on to toggle them. The folder is called "Hidden files and folders" The default is "Do not show hidden files and folders" You need to click "Show hidden files and folders", and then click the Apply button.

You should now see that your "Local Settings" folder has appeared in under your login profile in "Documents and Settings". If not, close the My Computer window and open it back up again.

I would also toggle the following entries ON in the View section that are not toggled on in Default mode:

Display the contents of system folders
Display the full path in the title bar
Launch folder windows in a separate process
Show Control Panel in My Computer

Toggle OFF the following:

Hide extensions for known file types
Hide protected operating system files

When you toggle OFF "Hide protected operating system files", you'll get a popup window asking you if you're sure you want to display these files. Click Yes.

Now, I'm not guaranteeing this is going to help your installation, but at least you'll be able to see if any remnants are left in your Local Settings folder.