I love innout. It's cheap, good, consistent quality and fresh. I could eat there every other day and not get sick of it. The key is you need to know what variants of everything to get in order to suit your preferences.
You can cry all you want about the fries, but me and my friend have a theory that people are so used to eating processed, frozen trash that they don't realize innout fries is how fresh potatoes are supposed to taste. Same mentality on apple juice, people don't realize fresh squeezed apple juice is not supposed to be golden clear like the plastic bottled piss you see at supermakets.
If you still need to have the sort of frozen fry texture, you can ask for them "well done" where they fry them extra long to make them stiffer/a bit of crunch.