Impletmented new login script at work, proves people are idiots

[torpid]

Originally posted by: Joemonkey

Originally posted by: torpid

Originally posted by: Joemonkey
See, every time we send an email about a change, we get hundreds of helpdesk calls asking "what is this about? what should I expect? what's it going to do? when is it going to happen? will it make me thirsty? why are you doing this to us? does this mean i'm fired?"

or rather "WHO MOVED MY CHEESE??"

Maybe you should send out more detailed emails.

Sometimes it's just better to push something out (provided you've tested the hell out of it) and make the users read and think for themselves

Not it isn't.

Your users read emails sent from IT? Especially ones with lots of details? First time for everything I guess...

So you want to make people read something because they don't read things and then require the additional step of thinking about it and trying to decide using their non-existent technical expertise whether this screen is supposed to be there?

 

[Joemonkey]

Originally posted by: torpid
The fact is that you put up a new screen that no user had seen or was expecting.

This was the only con we were worried about, but after they see it once or hear about it from a co-worker they'll be fine.

 

[MmmSkyscraper]

Originally posted by: OneOfTheseDays
Send emails always.

But the email might a virus!!1!11!!

 

[maddogchen]

what da hell? You set it up over lunch?? with no email? You need to send out an email a week before, a reminder the day before, and you should set up the login over the weekend, not over lunch! I'd be confused if I come back from lunch and there was a new login procedure.

 

[Deeko]

Sounds like your users are smart, and wary about a random screen popping up they'd never heard of.

Props to your users, boo to you for insulting them!

 

[Joemonkey]

Originally posted by: maddogchen
what da hell? You set it up over lunch?? with no email? You need to send out an email a week before, a reminder the day before, and you should set up the login over the weekend, not over lunch! I'd be confused if I come back from lunch and there was a new login procedure.

yeah, we do that when the VPN IP or hostname changes

this is nothing...