I'm removing spyware from a user's PC

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Dec 10, 2005
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Can you at least lock down people's computers so they can't install everything under the sun?

I would go for making a drive image though and then use it every time a new computer comes to you with spyware. Just wipe it and give it back.
 

trmiv

Lifer
Oct 10, 1999
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Oh really?


Yes really. The help desk has them start a McAfee scan if they are able until a desktop tech gets there. Most of the time it rarely finds anything, or it just finds pieces of things. (We are on 8.5 Enterprise with the Antispyware module.) Which is why we have to follow up with Malwarebytes and Superantispyware.
 

dwell

pics?
Oct 9, 1999
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OP: You're getting paid good money to run an anti-spyware utility. Stop complaining.
 

Zebo

Elite Member
Jul 29, 2001
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I have tried to. They wont let me. Its seriously out of hand too. Everyone is on facebook/myspace and cruising the web getting spyware and viruses like crazy. Its pretty much all I do here anymore. I guess its job security.

Wonder how much of that stuff is created by IT guys for job security...maybe I'm too cynical though.
 

nick1985

Lifer
Dec 29, 2002
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OP: You're getting paid good money to run an anti-spyware utility. Stop complaining.

When I have about 50 other project I need to work on, but hours upon hours are chewed up to removing spyware I get frustrated and bitch. My boss asks why projects are running behind and I have to try and explain all of the time I spend removing trojans and shit because they refuse to lock shit down.


I think I have a right to complain.




and lol @ "good money"
 

Tremulant

Diamond Member
Jul 2, 2004
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Yes really. The help desk has them start a McAfee scan if they are able until a desktop tech gets there. Most of the time it rarely finds anything, or it just finds pieces of things. (We are on 8.5 Enterprise with the Antispyware module.) Which is why we have to follow up with Malwarebytes and Superantispyware.

The only thing that I ever see McAfee doing is deleting cookies from questionable websites. And that's only on people use their laptops from home.

Our internet and computers are locked down though, so there aren't as many malware cases.
 

HannibalX

Diamond Member
May 12, 2000
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Yes really. The help desk has them start a McAfee scan if they are able until a desktop tech gets there. Most of the time it rarely finds anything, or it just finds pieces of things. (We are on 8.5 Enterprise with the Antispyware module.) Which is why we have to follow up with Malwarebytes and Superantispyware.

We run McAfee and it catches damn near everything virus wise, spyware is probably 90% but we don't give our users the opportunity to get spyware. Sounds like you need someone who knows what they are doing, no offense.
 

trmiv

Lifer
Oct 10, 1999
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We run McAfee and it catches damn near everything virus wise. Sounds like you need someone who knows what they are doing, no offense.

Why would it offend me? That's not my job. I've mentioned to our system administrators multiple times things we can improve on, most of the time it falls on deaf ears. Everyone has admin rights. Nothing is locked down. They aren't really willing to change it. Some of it is just the company culture though. I'll just keep fixing things until they do.

As for McAfee I've run the free ESET scanner on a machine that was just scanned with McAfee and still found left over spyware. The antispyware module in McAfee doesn't detect as well as Malwarebytes or even ESET does. What version are you on? I've heard the detection rates on 8.7i are much better than 8.5. We're in the process of rolling out 8.7, so we'll see.
 

HannibalX

Diamond Member
May 12, 2000
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We have 8.0, 8.5 and 8.7 in the wild and all perform equally well, 8.0 installations are in their own environment though due to production issues.

If you tell me your admins can't make McAfee work for you I am inclined to believe you but from my own experience knowing that it can and does work well I am also inclined to believe you need better admins.
 

her209

No Lifer
Oct 11, 2000
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When I have about 50 other project I need to work on, but hours upon hours are chewed up to removing spyware I get frustrated and bitch. My boss asks why projects are running behind and I have to try and explain all of the time I spend removing trojans and shit because they refuse to lock shit down.

I think I have a right to complain.

and lol @ "good money"
Document how much time gets eaten up removing spyware for a month. Add up the hours and multiply it by your hourly rate. Tell your co-workers to do the same. Add up and present it to your boss to show how much its costing the company by allowing everyone to have admin rights.
 

nick1985

Lifer
Dec 29, 2002
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Document how much time gets eaten up removing spyware for a month. Add up the hours and multiply it by your hourly rate. Tell your co-workers to do the same. Add up and present it to your boss to show how much its costing the company by allowing everyone to have admin rights.

Its a government body. Its taxpayer money. They dont give a fuck how much is wasted. My department has stressed what you are saying at every staff meeting and it falls on deaf ears.
 
Sep 7, 2009
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It depends on the management. I worked in an IT group that basically had no power over anything. It got to the point where we put together a report for the executives which basically was an ultimatum. It stated they could spend roughly $2 million dollars implementing some much needed network security OR when an event happens (and they will) they can spend upwards of $100 million trying to do damage control. All our numbers were based on reports published by other companies who had data breaches. Thankfully the execs were smart enough to get on board.



Eh.. That is a very 'large company' mindset.

Most of these situations (with unfiltered internet, spyware, users installing apps whenever they want) is a result of no (or lacking) computer usage policies. This is usually due to IT management getting steamrolled as the company grows.

Here's a brief example:

Company is formed, 10-15 people. As they get up to 25-30 employees they see the need for an IT guy. Most of the time one of the other employees fixes desktops on the side, has his/her own home network and etc. They are usually volunteered to the be IT person 'for now' since they know more than anyone else working there about IT.

Ok, now the company is growing. 50, 60, 100 users. They still have the same IT guy (who is usually relying on consultants who are fine with the craptacular network since they're getting $140/hr to show up a few times a week). These companies have no internet filtering, SMS, or anything else. The IT guy has no other IT experience which makes it tough for him to leave. The owners only know what they're told by the IT guy (which unfortunately is usually "Everything is perfect!") and thus he's never replaced. It's really difficult to get owners/upper management to realize they've been hanging on by a thread until one of these disasters happen.


This usually keeps on until there is a MAJOR catastrophe which shows just how poorly things are setup. Sometimes it's at 100 users, sometimes it's at 10,000.
 

rasczak

Lifer
Jan 29, 2005
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keep a log and email chain for issues. when something big goes down you can cover your ass with it. also, why can't you start locking down little by little, aren't you forced to follow nispom standards as a federal government network?
 

her209

No Lifer
Oct 11, 2000
56,336
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Its a government body. Its taxpayer money. They dont give a fuck how much is wasted. My department has stressed what you are saying at every staff meeting and it falls on deaf ears.
I would keep track of my hours anyways so that when the boss says "Why isn't this project done yet?" you can pull it out and say "This is why."
 

ShawnD1

Lifer
May 24, 2003
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The only thing that I ever see McAfee doing is deleting cookies from questionable websites. And that's only on people use their laptops from home.

Our internet and computers are locked down though, so there aren't as many malware cases.

Right now I'm using a piece of shit university computer. When I plug my USB drive into it, the computer loads its own autorun.inf onto the drive as well as a virus called vfsd.exe
In the system tray, McAfee says "status: OK"

Worst antivirus ever. Both Avira and Microsoft's antivirus on my home computers detect this USB virus and immediately destroy it. A classmate says his home computer has Kaspersky and it too detects the virus every single time.
 

Phoenix86

Lifer
May 21, 2003
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Oh really?
Who gets a real virus/worm these days? Most of the malware coders have moved on to infecting web pages which McAffe does jack and shit for.

Oh, it -might- ID a "virus" after the fact and "clean it" until you reboot or the code renames/relaunches.

I mean really, go look at any malware thread and see if anyone is saying "run McAfee!!!".
 

irishScott

Lifer
Oct 10, 2006
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Who gets a real virus/worm these days? Most of the malware coders have moved on to infecting web pages which McAffe does jack and shit for.

Oh, it -might- ID a "virus" after the fact and "clean it" until you reboot or the code renames/relaunches.

I mean really, go look at any malware thread and see if anyone is saying "run McAfee!!!".

Stupid people mostly. There are plenty of them. Hell it took me years to get my mom to the point where she understands what phishing is and how to avoid it; simply because she didn't see the need to understand it; until she almost gave her social security information to "Earthlink", or rather an e-mail masquerading as Earthlink (our ISP at the time). Said email was obviously phishing to anyone who knew about it, but not my mom. Thankfully Earthlink got on the issue and sent out an official email about the problem, which she read before entering said info. Otherwise we'd probably be in identity theft up the ass.

The only reason e-mail viruses have gone down is better SPAM filters. Users over the age of 30 are on average as incompetent as ever.
 
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bignateyk

Lifer
Apr 22, 2002
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We have free access to the web, but can't install anything. I have an admin account though, so I just log in as that if I want to install something new.