Originally posted by: BSkip22
Just like everyone else has said....start somewhere! I had these grand visions of jumping in mid way but it was after about 3 years of proven experience and references that doors really started opening for me. I worked doing BellSouth DSL TechSupport (Phone) which was great for developing customer service & communication skills...something often overlooked in this occupation. From there I was an intern at college for 1 year under the Regional Director for Telecommunications Training and then another year under the Dept. Head for Computer Servicing. From there I got on doing decently paying contract work for various companies through Monster.com, and finally full time work paying what I hoped for at a Federal Job.
Take the job that pays half of what you'd thought you make, prove yourself, build strong references and work your way up. Invest yourself into what you do wholeheartedly and get those Certifications along the way!
Originally posted by: nweaver
Originally posted by: BSkip22
Just like everyone else has said....start somewhere! I had these grand visions of jumping in mid way but it was after about 3 years of proven experience and references that doors really started opening for me. I worked doing BellSouth DSL TechSupport (Phone) which was great for developing customer service & communication skills...something often overlooked in this occupation. From there I was an intern at college for 1 year under the Regional Director for Telecommunications Training and then another year under the Dept. Head for Computer Servicing. From there I got on doing decently paying contract work for various companies through Monster.com, and finally full time work paying what I hoped for at a Federal Job.
Take the job that pays half of what you'd thought you make, prove yourself, build strong references and work your way up. Invest yourself into what you do wholeheartedly and get those Certifications along the way!
The other nice thing about phone support is that (at least in my case) the train you to learn how to REALLY troubleshoot...not the shotgun approach that many take to fixing problems. HP was really hip on this "5 step troubleshooting" and although it would sometimes (less then 10% of the time) take LONGER because you were gathering info, it would usually lead you to the root cause of problems faster.
OP, really, a helpdesk of phone support job is your best option with no experience, and only an A+ (which really isn't worth much in the field). It will get your foot in the door, help to gain some very valuable skills (troubleshooting, real job with performance evals, etc) and get you started on that road. It's where I started (I did HP Photosmart support, for printers and cameras) and now I am a network/server/everything guy, with a small team and about ~1000 computers spread all over the world to manage and maintain.
Originally posted by: nweaver
<blockquote>quote:
Originally posted by: BSkip22
Just like everyone else has said....start somewhere! I had these grand visions of jumping in mid way but it was after about 3 years of proven experience and references that doors really started opening for me. I worked doing BellSouth DSL TechSupport (Phone) which was great for developing customer service & communication skills...something often overlooked in this occupation. From there I was an intern at college for 1 year under the Regional Director for Telecommunications Training and then another year under the Dept. Head for Computer Servicing. From there I got on doing decently paying contract work for various companies through Monster.com, and finally full time work paying what I hoped for at a Federal Job.
Take the job that pays half of what you'd thought you make, prove yourself, build strong references and work your way up. Invest yourself into what you do wholeheartedly and get those Certifications along the way!
</blockquote>
The other nice thing about phone support is that (at least in my case) the train you to learn how to REALLY troubleshoot...not the shotgun approach that many take to fixing problems. HP was really hip on this "5 step troubleshooting" and although it would sometimes (less then 10% of the time) take LONGER because you were gathering info, it would usually lead you to the root cause of problems faster.
OP, really, a helpdesk of phone support job is your best option with no experience, and only an A+ (which really isn't worth much in the field). It will get your foot in the door, help to gain some very valuable skills (troubleshooting, real job with performance evals, etc) and get you started on that road. It's where I started (I did HP Photosmart support, for printers and cameras) and now I am a network/server/everything guy, with a small team and about ~1000 computers spread all over the world to manage and maintain.
