Alright, well how about a more legal form of recneps' idea. Buy any drive that can fit your stuff, copy the stuff from your hard drive to the drive you bought. Then exchange your drive. When you get your new drive, copy the stuff over from the one you bought, then return the one you bought for a refund (minus their 15% restocking fee). Just make sure to return the drive you bought within 14 days otherwise you perminantly have yourself a new drive.
Boycotting a store is your right and perogative,however if you are doing so because you asked them to transfer all your data to a new hard drive and they want to charge you for the services,you can sh!t and fall in it as far as I'm concerned. Who the hell do you think you are that they should provide hours of skilled labor with software and tools they paid for to assist you for free?
You cry baby,cry me a river!:|
If you are not smart enough to remedy this situation you put yourself into,don't blame the store and post in this forum that you have been "mistreated" by a legitamate business establishment. Your attitude would get you thrown out of my shop on your ear.
Just my opinion. I could be wrong.(but I doubt it this time.)
You cry baby,cry me a river!:|
If you are not smart enough to remedy this situation you put yourself into,don't blame the store and post in this forum that you have been "mistreated" by a legitamate business establishment. Your attitude would get you thrown out of my shop on your ear.
Just my opinion. I could be wrong.(but I doubt it this time.)
You think $70 to transfer data to your new hard drive is outrageous? Remember, they are a business. So I suppose you boycott a car repair place beause they charge you $100 for a tuneup on your care that only takes 15 minutes of labor and $20 in parts? They're in business to make money. Do you boycott that garage for charging $60-$70/hour for labor? No, because you don't have time nor the experience to do it yourself.
I work for Best Buy and push the warranties and believe in them. Do you know how many people are out there that are too stupid to own a damn computer???? These know it alls that think it's so easy to repair that POS Compaq are in for a rude awakening when that motherboard goes down and they need to buy a motherboard from Compaq because it's proprietary. Then they go to put it in and completely mess everything up. Ever seen an average user walk out of Best Buy with a big ol smile on their face because the computer they bought 18 months ago needed repair and the store just replaced it out under the service plan? Or put in a new hard drive to replace out the OEM POS hard drive in that Compaq? Or had their computer working properly after I removed a virus? Or how many have seen an average user in 18 months storm out of Best Buy becasue their POS Compaq is dead or needs $150 in parts from Compaq and it would have been replace by the service?
Guys, it a fricken insurance policy!!!!! Not a warrany!!!!! Yes, money is made off of it. Just as your Auto insurance company is making a boatload of money!
I love those knowitalls that buy a POS cheap open box Compaq without a warranty. Best Buy makes ZERO on the sale just to get it off the shelf. We take more money from customers that don't buy a service plan than those that do! That customer will be back in 13 months to buy a whole new computer becasue its a piece of crap and now outdated. Too expesive to fix!
I laughed my ass off with the lady that called a couple nights ago complaining that we replaced out her computer 3 times in a matter of 2 weeks. Then her computer she got was running just fine for 4 months. It acted up and a Micron tech came out to replace the motherboard and hard drive and it was still buggy. She wanted to return the computer because it was a "lemon". She bought no service plan. Sorry, talk to the manufacturer, Ma'am. Best buy has a 2 week return policy, but if you bought a service plan, we would fix it. If it could be fixed, we'd replace it. Who is the stupid person now?
BTW, I have never outright lied or told a customer something that the warranty covers when it really doesn't. I found that I can out sell anyone in the store by telling and selling the truth. Amazing how that works!
I work for Best Buy and push the warranties and believe in them. Do you know how many people are out there that are too stupid to own a damn computer???? These know it alls that think it's so easy to repair that POS Compaq are in for a rude awakening when that motherboard goes down and they need to buy a motherboard from Compaq because it's proprietary. Then they go to put it in and completely mess everything up. Ever seen an average user walk out of Best Buy with a big ol smile on their face because the computer they bought 18 months ago needed repair and the store just replaced it out under the service plan? Or put in a new hard drive to replace out the OEM POS hard drive in that Compaq? Or had their computer working properly after I removed a virus? Or how many have seen an average user in 18 months storm out of Best Buy becasue their POS Compaq is dead or needs $150 in parts from Compaq and it would have been replace by the service?
Guys, it a fricken insurance policy!!!!! Not a warrany!!!!! Yes, money is made off of it. Just as your Auto insurance company is making a boatload of money!
I love those knowitalls that buy a POS cheap open box Compaq without a warranty. Best Buy makes ZERO on the sale just to get it off the shelf. We take more money from customers that don't buy a service plan than those that do! That customer will be back in 13 months to buy a whole new computer becasue its a piece of crap and now outdated. Too expesive to fix!
I laughed my ass off with the lady that called a couple nights ago complaining that we replaced out her computer 3 times in a matter of 2 weeks. Then her computer she got was running just fine for 4 months. It acted up and a Micron tech came out to replace the motherboard and hard drive and it was still buggy. She wanted to return the computer because it was a "lemon". She bought no service plan. Sorry, talk to the manufacturer, Ma'am. Best buy has a 2 week return policy, but if you bought a service plan, we would fix it. If it could be fixed, we'd replace it. Who is the stupid person now?
BTW, I have never outright lied or told a customer something that the warranty covers when it really doesn't. I found that I can out sell anyone in the store by telling and selling the truth. Amazing how that works!
<< I could be wrong.(but I doubt it this time.) >>
Did you even bother reading his entire original post?
I wish people would stop posting without thinking. They are not only charging him $70 to transfer anything, they are also refusing to let him get the replacement drive before he returns his original. This means that he cannot transfer the files himself, because he will never be in possession of both drives, hence they are literally forcing him to pay $70 or lose his data.
Pretender
sure... CompUSA is responsible for his screwup !!!
He made no provision for backup & it is their fault, not his, sure.....
sure... CompUSA is responsible for his screwup !!!
He made no provision for backup & it is their fault, not his, sure.....
cxim, I never said that it's CompUSA's fault, and if we all backed up our stuff, this wouldn't happen. However, people generally don't deal with extremely important data and have the money to buy a second hard drive or tons of backup media (tapes, cd-r's, whatever) to store their stuff. And while CompUSA doesn't have a legal obligation to give him the replacement drive before he returns the original, it is a helpful service which IMHO should be provided out of general courtesy. No one's saying it's CompUSA's fault that the drive failed, but it's their fault for being a monolithic company where "customer service" is a joke, and warrenties which they claim will "save" you money, end up costing you more unless you're the one in 500 people who back up their shiznit.
Ready? 1,2,3... PITY PARTY FOR jacobnero6918. Why should CompUSA bend over backwards for you, I hate it when everyone thinks they deserve more than anyone else. What you should do is RMA the drive because it's not CompUSA's fault the drive took a dump, it's Maxtor's. Borrow a drive from a buddy or take it over to his/her house and dump your files then replace the drive. This really isn't complicated.
<< No one's saying it's CompUSA's fault that the drive failed, but it's their fault for being a monolithic company where "customer service" is a joke, and warrenties which they claim will "save" you money, end up costing you more unless you're the one in 500 people who back up their shiznit. >>
Now I don't know about CompUSA's policies, but it is written in the Best Buy plan that states "Data loss is not covered under this policy"
That plan did save him money (I won't get into what Maxtor or any other manufacturer warranty is). It replace the hard drive with a new one. They took care of the customer IAW their warranty. How is that a joke with customer service?
If somebody has a computer acting up that can't logically be diagnosed, the manufacturer or Best Buy, CompUSA, etc will give the resolution...... Reimage the hard drive and restore it back to original condition. It's the only way for us to troubleshoot and fix a problem some times. A large majority of computers messed up is software problems that was added on after the computer left the store. The warranties DO NOT cover software issue, except that software that came with the computer.
I avoid them as much as possible since the 15% restocking fee for returns that aren't defective. People do abuse return policies for sure, but the point of paying retail price is having a no hassle return policy. If I have to pay 15% just because a piece of hardware isn't compatible with my system, I'll pay 35% less and mail order it! 
EDIT: On another note, is the drive stable enough to resize partitions? I've imaged drives before this way. What I have done (providing there is enough free space!) is resize the active partition and create a new one. Format this one and run Ghost and do a partition to image. The new image on the second partition can be burned to cd. You can use spanning to create 700 MB files since it sounds like it will be large. It's a pain but it would save you the money.
In my situation, time is $$$ and what I would do is buy a 30 GB WD drive for $99 and copy the data to that. Then I could use that drive in another system and hang it off the network.
Good luck!
Cheers!
EDIT: On another note, is the drive stable enough to resize partitions? I've imaged drives before this way. What I have done (providing there is enough free space!) is resize the active partition and create a new one. Format this one and run Ghost and do a partition to image. The new image on the second partition can be burned to cd. You can use spanning to create 700 MB files since it sounds like it will be large. It's a pain but it would save you the money.
In my situation, time is $$$ and what I would do is buy a 30 GB WD drive for $99 and copy the data to that. Then I could use that drive in another system and hang it off the network.
Good luck!
Cheers!
I hate compusa... they've ****** me over so many ****ing times it isn't even funngy. Their service is rude as heck, they're expensive as heck, their stores in Connecticut just plain suck all around. I've had so many horrid experiences with them that I won't even order something from them or go to their store if it's a superdeal like the Iomega 12x10 burner or 200 free CDR discs... they're liable to tell me I have the wrong item!
Jalapeno
Senior member
- Dec 26, 2000
- 991
- 10
- 81
Aceman,
"That plan did save him money. It replace the hard drive with a new one. They took care of the customer IAW their warranty. How is that a joke with customer service?"
It is a fact that in this case the selling of an extended warranty was completely unnecessary since MAXTOR itself covers it for 3 years! This is fraud In my opinion, plain and simple.
"That plan did save him money. It replace the hard drive with a new one. They took care of the customer IAW their warranty. How is that a joke with customer service?"
It is a fact that in this case the selling of an extended warranty was completely unnecessary since MAXTOR itself covers it for 3 years! This is fraud In my opinion, plain and simple.
Was it a CompUSA packaged hard drive or a Maxtor Hard drive. As far as I know, the CompUSA hard drives are considered OEM. CompUSA did not fraud the customer as it sold a service plan that takes over or adds to the manufacturer's warranty. Don't like them Jalopeno......Don't get them I don't care. One way or another, that store is taking your money. It is your choice to shop at that store. The service plans are actually there for a twofold process. For the store to make some money off of it and for the store to protect and keep happy their loyal customers.
get a friend who has a lot of HDD space and use Norton Ghost. or just back it up on CDs (yeech).
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