Try this, open it up, go to Options, then Environmental Settings, then click on the VFAPI Plugin tab, choose DirectShow Multimedia File Reader, and then right click on it, choose Higher Priority, you'll have to do it a few times, so it's set at 2(you can see the number on the right) and then exit, and open it up again..now try. Let me know if this works, if it doesn't I have a few other things we can try..