If you're over 60 and use a computer FREAKIN' READ THIS

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Zim Hosein

Zim Hosein

Super Moderator | Elite Member
Super Moderator
Nov 27, 1999
65,487
408
126
Originally posted by: Fritzo
1) It's COMPAQ- PRONOUNCED COM-PACK. It's not pronounced Compact, nor is it pronounced Comp-A-Que.

2) There is no such word as AUTHENTIFICATION. Why do you keep adding that IF in there??? :| :| :| :|

3) Stop saying "I'm not very computer illiterate!" That statement would mean you ARE computer literate, and it also shows that you are just PLAIN ILLITERATE.

4) If I ask you to type the @ symbol, DON'T TYPE "The at symbol". We end up sounding like an Abbott & Costello routine trying to troubleshoot that :|

5) Stop saying "I'm no computer genius." You know what? I'M NOT EITHER! I didn't write UNIX, nor did I invent the microprocessor. You know all I did? I READ AND UNDERSTOOD THE FREAKING INSTRUCTIONS, SO NOW I GET THE JOY OF READING YOU THE INSTRUCTIONS OVER THE PHONE BECAUSE IT'S EASIER FOR YOU TO DIAL THE FREAKIN' SUPPORT LINE ON YOUR SPEED DIAL THAN TO READ TWO SENTENCES ON YOUR SCREEN!!!!
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No really, tell us how you feel Fritzo :p
 
Baked

Baked

Lifer
Dec 28, 2004
36,052
17
81
Can I call you up for free phone s... service support? What's your extension?
 
N

Noema

Platinum Member
Feb 15, 2005
2,974
0
0
Originally posted by: Qwest
another one..."stop double-clicking EVERYTHING."
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Hehe, I put some of the programs he uses the most on the taskbar in my dad's computer so that his desktop wouldn't be so cluttered.

He always double-clicks them, so he always has two windows of whatever program he wants to use.

He (and a lot of people too!) always double clicks internet links, too. I had never seen so many open Firefox windows at once.
 
C

Cattlegod

Diamond Member
May 22, 2001
8,687
1
0
haha what is the COMPAQ tech support number? i want to tell them my comp A Q is broken
 
mb

mb

Lifer
Jun 27, 2004
10,233
2
71
Originally posted by: grrl
Shut up or quit your job.
Click to expand...

Originally posted by: Fritzo
Originally posted by: Sqube
You chose to work tech support; if you were expecting anything other than what you're getting, you've obviously been misled.

The people who are competent with computers don't call tech support.
Click to expand...

No, I didn't. I got drafted doing this today because half the office called in sick/dead/car blew up/having a root canal...etc.
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Good rant :D
 
S

sonz70

Banned
Apr 19, 2005
3,693
1
0
oooo the worse.. today I had a customer who called and asked every time "Do I right or left click that" on everything... I finally had to tell her, "m'am just right click, when I want you to left click than do it"

and the worse are people who are clinically deaf who don't bother getting a hearing aid :| they just piss me off
 
MoPHo

MoPHo

Platinum Member
Dec 16, 2003
2,978
2
0
Could be worse. When I was in school, this kid on my floor called me up and told me that he broke his computer and wanted me to see if it was broken. IT guys couldn't get it to work so I went over. The monitor was just off...no apslosions, no broken computer, just off monitor...and the IT guys missed it...
 
L

Looney

Lifer
Jun 13, 2000
21,938
5
0
Originally posted by: sonz70
oooo the worse.. today I had a customer who called and asked every time "Do I right or left click that" on everything... I finally had to tell her, "m'am just right click, when I want you to left click than do it"
Click to expand...

Man, i get this pretty often.

Worst isn't people with hearing aid... worst are the people calling in through the phone relay system (where an operator speaks for them). I'm sure the relay system works great if they need to order pizza or something, but to actually need to provide tech support for somebody, it's quite frustrating.

 
C

Crucial

Diamond Member
Dec 21, 2000
5,026
0
71
Try doing support on a relay call. For those of you that don't know what that is, it's when a deaf person calls you using a service that provides them with a person that will speak what the deaf person is typing in their TTY machine. I had to try and get them to enter an initialization string and their machine wasn't displaying things like the & correctly. I almost went postal that day.

Or how about a blind person using a computer that speaks whats on the screen. Or an old man that has to use a magnifying glass to find things on the screen.
 
P

ProviaFan

Lifer
Mar 17, 2001
14,993
1
0
Originally posted by: sonz70
oooo the worse.. today I had a customer who called and asked every time "Do I right or left click that" on everything... I finally had to tell her, "m'am just right click, when I want you to left click than do it"
Click to expand...
My mom did that to me all the freakin time for several years. Finally, I think that she's figured out on her own to left click, and only to right click when I tell her to "bring up a context menu" (might as well learn the proper terms at the same time). She'll probably prove me wrong tomorrow. :(
 
J

J Heartless Slick

Golden Member
Nov 11, 1999
1,330
0
0
Originally posted by: Fritzo
1) It's COMPAQ- PRONOUNCED COM-PACK. It's not pronounced Compact, nor is it pronounced Comp-A-Que.

2) There is no such word as AUTHENTIFICATION. Why do you keep adding that IF in there??? :| :| :| :|

3) Stop saying "I'm not very computer illiterate!" That statement would mean you ARE computer literate, and it also shows that you are just PLAIN ILLITERATE.

4) If I ask you to type the @ symbol, DON'T TYPE "The at symbol". We end up sounding like an Abbott & Costello routine trying to troubleshoot that :|

5) Stop saying "I'm no computer genius." You know what? I'M NOT EITHER! I didn't write UNIX, nor did I invent the microprocessor. You know all I did? I READ AND UNDERSTOOD THE FREAKING INSTRUCTIONS, SO NOW I GET THE JOY OF READING YOU THE INSTRUCTIONS OVER THE PHONE BECAUSE IT'S EASIER FOR YOU TO DIAL THE FREAKIN' SUPPORT LINE ON YOUR SPEED DIAL THAN TO READ TWO SENTENCES ON YOUR SCREEN!!!!
Click to expand...

You should look for a job where you do not have to interact with the public.
 
T

tRaptor

Golden Member
Jul 31, 2002
1,227
1
0
lol, those are pretty good. I work tech support (well the help desk to be more precise). The good thing about working internally is that most of our users have some level of compitence. Although I do have to deal with remote users pretty often. But never customers, thank goodness.
 
Amused

Amused

Elite Member
Apr 14, 2001
57,503
20,106
146
I can't wait until you're over 60 and befuddled with new stuff.

Maybe you should show a little patience and respect for your elders.
 
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