I have a asus a8n32-sli deluxe. I wanted to lap the three heatsinks (nothbridge, southbridge, and the final fins between the socket and the case exhaust) as well as apply as5 to them. but the stupid pink thermal tape they put on there is so ingrained it didn't come off the copper heatpipe, and I ended up scraping it with a screwdriver- so now it is far from mirror. lol. Anyhow, my one usb port no longer works, which I thought might warrant a replacement rma and then I could take off the new motherboard's heatpipe and easily peel off the thermal tape and the pressure relief pads. But when i emailed to inquiry about the rma I got this back:
"solution:
Dear Valued Customer:
If you need immediate assistance, please feel free to contact the RMA Department directly at 510-739-3777 Ext. 5105 to obtain your RMA#.
Please REPLY back to this email to receive your RMA#/Replacement Part.
If you have already received an RMA# for your ASUS product, you may disregard this email. Thank you for supporting ASUS.
Please provide the following information so that we may process your request for warranty repair service. Once we have obtained that information from you, we will issue an RMA # and provide the proper shipping instructions. Please read and provide all of the information below. We cannot complete your request, if all of the information below is not provided.
Thank you,
ASUS Computer International
PLEASE PROVIDE US WITH:
-THE MODEL & SERIAL NUMBER OFF OF YOUR PRODUCT
model (name of product) serial# (10 digits/characters long, no dashes) Serial # located on either the top of the purple parallel port (printer port), side of PCI Slots, side of Brown CNR Slot, or the backside of the product itself)
-YOUR FULL NAME/NAME OF COMPANY (Please provide name of business if shipping to a company for shipping purposes).
-YOUR SHIPPING ADDRESS (no PO boxes please)
-YOUR DAYTIME PHONE/FAX NUMBER
-BRIEF DESCRIPTION OF PROBLEM EXPERIENCING
ASUS Computer International (USA) is a warranty repair service center. Please contact place of purchase for credit, refund or upgrade. Asus does not provide these services under any circumstances.
ASUS Does not cover physical damage (physically broken components on the product). Please refer to page 2 of your users manual. There is a $15.00 - $60.00 fee to replace a broken socket. There is a $25.00 - $60.00 fee to repair all other physical damage. If a product is not repairable, the product will be sent back to the customer. If a product is sent in with physical damage, the product will be rejected and customers will not be reimbursed for shipping charges. A payment can be made by check, money order (payable to ASUS), or a credit card#. The payment must be sent in with the damaged product. Customers from Canada must make payments with a credit card#. ASUS warranty covers all malfunctions that are not caused by physical damage to the product.
Thank you,
ASUS CSR Department
E002 "
if a usb port stops working, when for the life of the product I have left one wire in it for the entire duration (so it is not simple wear+tear) will they still charge me? Will my whole replacement warranty (newegg quotes the warranty to be replacement only) be voided if they realize I have removed the heatpipe and put on a different thermal paste? The two are completely unrelated, and regardless of whether they believe me about the timing, my action would no cause the disturbance of a usb port. Do you think they'll charge me? Will they simply repair it, or replace it?