• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

If a power adapter burned out and took my laptop HDD with it...

Ricemarine

Ricemarine

Lifer
Pretty much, my school supplies Macbook's to their students (I'm a senior in HS). Anywho, to make this as easy to read as possible:

- I opened lid, macbook froze with only the background
- Manually rebooted, macbook freezes on the grey screen
- During reboot, I hear the click of death on my HDD
- Looked at the power adapter magplug or w/e, no light
- Looked at the wire, discovered copper wire and insulation had burned near the big white thing in the middle (AC-DC converter? not sure).


So my question is... should this theoretically be covered under warranty since under normal conditions, this should never have happened? I'm not sure if the HDD death was due to the burning of the power cord, but that's a REALLY REALLY BAD FIRE HAZARD, and also a big possibility. I know for sure the power cord never had that spot.
 
What happens if you run on battery only w/o the power adapter? If that won't go, then chances are the bad adapter cable zapped a circuit in the Mac, and that should be covered, depending on the type of warranty involved. Not being a Mac person, I have no first hand experience. Hopefully "TheStu" will see this - he's a Mac guy.
 
Originally posted by: corkyg
What happens if you run on battery only w/o the power adapter? If that won't go, then chances are the bad adapter cable zapped a circuit in the Mac, and that should be covered, depending on the type of warranty involved. Not being a Mac person, I have no first hand experience. Hopefully "TheStu" will see this - he's a Mac guy.
Click to expand...

The laptop would do the same thing w/ or w/o the power adapter. So more than likely the HDD is fried or has a corrupt partition.
 
More likely the mobo got zapped - that is the worst case. Can you boot with a floppy or a CD with the HDD removed?
 
Originally posted by: corkyg
More likely the mobo got zapped - that is the worst case. Can you boot with a floppy or a CD with the HDD removed?
Click to expand...

I wouldn't try it since it's a school laptop, plus any tampering would make the tech support believe it's my fault for tampering with it to begin with.
 
Originally posted by: Ricemarine
I wouldn't try it since it's a school laptop, plus any tampering would make the tech support believe it's my fault for tampering with it to begin with.
Click to expand...

In that case it should not be a problem. Turn it in as is with the defective power adapter and exchange it for another.

 
You must log in or register to reply here.

TRENDING THREADS

Back
Top