IE7 not loading pages, but other browsers fine

[rh71]

XP on T42 laptop - I've tried resetting IE completely from the RESET button of the Advanced tab. There is no "uninstall/reinstall" as far as I can see - they recommended using that reset button. All defaults are in place but it won't load any pages whatsoever. It simply shows the "Internet Explorer cannot display the webpage" page.

Other browsers on the machine work absolutely fine. Cold booted, etc. There's no proxy server set. Same problem with wired / wireless connections. What else can be tried?

 

[rh71]

Diagnostic Log shows:

Last diagnostic run time: 10/21/08 07:54:48
Network Adapter Diagnostic
Network location detection

info Using home Internet connection

Network adapter identification

info Network connection: Name=Wireless Network Connection, Device=11a/b/g Wireless LAN Mini PCI Adapter, MediaType=LAN, SubMediaType=WIRELESS
info Network connection: Name=Ethernet, Device=Intel(R) PRO/1000 MT Mobile Connection, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=AGN Virtual Network Adapter, Device=AGN Virtual Network Adapter, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=Local Area Connection 9, Device=Cisco Systems VPN Adapter, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=AT&T Network Client, Device=IBM Integrated 56K Modem, MediaType=PHONE, SubMediaType=NONE
warn This machine has more than one Ethernet or more than one Wireless adapter
info Redirecting user to support call



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.passport.net: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.

 

[mechBgon]

1) try this command while logged on as an administrator: netsh winsock reset

2) smack it with the System Restore stick and go back to before the issue arose.

Any good?

 

[rh71]

1) rebooted after and same problem exists
2) system restore attempted 3 different checkpoints from last week and they all failed (I have not usually had luck with restores in the past either).

3)

 

[mechBgon]

In Internet Options > Connections, anything odd there? I'm sure you looked already, though.

 

[rh71]

Just the dialer for my vpn but it's the same results whether I'm connected to it or not. Other browsers work, IE7 does not.

Since it's a work laptop, I've been pushed onto level 2 support when I called in...

 

[rh71]

I had level 2 on the phone with me for an hour... they uninstalled my antivirus and still couldn't get stuff going. Then I rebooted.. and now it works (no AV installed at the moment). Antivirus the culprit... hmm... settings on it I never touched.

 

[techmanc]

sound like IE browser was hijacked

 

[BigLar]

I'm having the same problem, but I'm in Vista...getting (Not Responding). Firefox and Safari work fine. (Can't get Chrome to install properly.)

How do you unhijack?

 

[techmanc]

You can go here for program
http://www.trendsecure.com/portal/en-US/home
and here to post a log
http://www.castlecops.com/f67-...o_HijackThis_Logs.html

 

[akugami]

Try loading Hijackthis and seeing what is being loaded. There are forums (also listed on site below) that will help you decode the info that Hijackthis presents and can help you eliminate what shouldn't be there. This is especially handy for seeing if any startup programs are loading that shouldn't and browser hijackers.

Link for Hijackthis
http://www.merijn.org/programs.php