idiot comcast techs

[gigapet]

So I moved to my new condo on Friday. Saturday cable guy came and hooked me all up.
Finally got my rig up and running last night after battling with a new case and heat sinks for a few days. So I am trying to set up my account with Comcast and I keep getting errors.

I call the support desk....the guy runs me through the whole deal restarted the modem and the computer and blah.....apparently they were performing maintenance on the account registration system so they could not help me for another 2 hours.

At 11 pm I call back and the guy is like ok is your modem lights on...they were no longer on so he is like ok there is a problem with your cable line I will send a technician out to you. I am like sir, there is nothing wrong with my line I was just connected to your server downloading your setup application at 400k and he is like oh well that?s normal but you still have a problem with your line. As he is taking down my address I am like let me just restart the modem because I am pretty sure that is the problem. Of course it works immediately and I tell the guy the lights are back on. He ends the call.

I mean I do not even work at Comcast and I was able to figure out that after my account was activated the modem needed to be restarted......how could this fo0l be that incompetent?

 

[Saint Nick]

it is comcast what can you expect. :laugh:

 

[Juice Box]

why did you call if you knew how to fix it??

 

[blackdogdeek]

he is a level 1 support guy. he probably has a script that he follows and very specific guidelines for what to do.

i don't think they are allowed to think on their own.

 

[Quixfire]

I've never had a problem with Comcast's tech support. They have always been very helpful to me when I needed it.

 

[gigapet]

Originally posted by: Juice Box
why did you call if you knew how to fix it??

I was being a good customer and following the first support guys instructions to call back in two hours

 

[T3C]

If you knew how to fix the problem why did you even call? Why take up his time?

 

[Juice Box]

Originally posted by: gigapet

Originally posted by: Juice Box
why did you call if you knew how to fix it??

I was being a good customer and following the first support guys instructions to call back in two hours

im willing to bet that they could care less if you did call back

 

[gigapet]

Originally posted by: blackdogdeek
he is a level 1 support guy. he probably has a script that he follows and very specific guidelines for what to do.

i don't think they are allowed to think on their own.

i would think restarted the modem when the lights are out should be on the script, i mean it costs them $$$ to send techs to yoru house.

 

[joecool]

man, i could tell you so many horror stories about awful tech support from a variety of isp's, from modem to dsl to cable. they are all idiots who are just reading from a script and have no idea what to do with someone who actually understands the issues. good luck!

 

[Kelemvor]

RoadRunner aren't any better.

I call them all the time when I lose my signal and lights start flashing. I reboot the thing and nothing works. Problem is obviously on their end but they still open a ticket to have a tech come out. Of course an hour or two later it normally comes back on by itself. Then the tech shows up and I say Nevermind, it fixed itself like I told the idiot it would...

 

[blackdogdeek]

Originally posted by: gigapet

Originally posted by: blackdogdeek
he is a level 1 support guy. he probably has a script that he follows and very specific guidelines for what to do.

i don't think they are allowed to think on their own.

i would think restarted the modem when the lights are out should be on the script, i mean it costs them $$$ to send techs to yoru house.

he's probably just a really bad level 1 support guy

 

[NikPreviousAcct]

Originally posted by: blackdogdeek
he is a level 1 support guy. he probably has a script that he follows and very specific guidelines for what to do.

i don't think they are allowed to think on their own.

Tier1 techs are required to go by a script, yes. Tier2 techs are allowed to bend the "rules" of sorts.