IBM ThinkPad T series laptops rock!

[RossMAN]

Originally posted by: manly

Originally posted by: Triumph
The T23 uses some S3 graphics chipset, while the T30 uses an ATI Mobility Radeon 7500. T30's have a built in wireless antenna. T23 is 1.3" thick, T30 is 1.4". Oh yeah, and T30 is PC2100 while T23 is PC133. Those are pretty much the main differences. I can't remember about the CPU speeds, those change too quickly.

LOL you just made a bunch of geeks wet their pants.

and if you're an uber geek, you're also drooling

 

[Muadib]

<--- Loves his T22.

 

[erikistired]

Originally posted by: chemos

Originally posted by: fisher


if you work in the industry and have had to work on either laptop, you'd realize that you're paying for quality product and service. the few times i've had to send things back to ibm they've been returned to me in days, not weeks. like, they drop off an overnight box, and 2 days later i have my laptop or whatever back in my hands. even had one returned back to me over a holiday weekend (friday was a holiday, i sent it in thursday, was back to me on monday). try that with dell.

here's two examples that i've dealt with first hand.

ibm laptop, customer broke a few keys off his keyboard. his fault, they had a courier type (airbourne i believe) pick it up with a special protective box, on a tuesday. on thursday morning his laptop was back in his hands, fixed. no problems.

dell laptop, customer broke off a few keys. once again, his fault, but he called dell. a week later they sent him a keyboard and told him to install it himself, it was easy. luckily he realized he could not do this and brought it by where i changed it out for him. thankfully he didn't try, because the keyboard connector was about the cheapest i've ever seen, and could have quite easily been broken.

so, enjoy your dell i guess. both had standard warranties, no special deals.

~erik

oh and the touchpoint mouse is the greatest invention known to laptops, IMHO at least.

I used to work at a computer firm that was a Dell partner, and I ran Dell warranties. We did not, however, fix laptops. When they came in, we'd check them out then call Dell. Dell would dispatch a box via Airborne Express, I'd toss it in the box and have it back in a couple days fixed. That's how all laptop warranties were handled.

Of course, if the customer dropped it or fscked it up themselves, Dell would still ship us a box and it was handled the same way, except the customer would pay for it of course. I think it's pretty reasonable for Dell not to provide free service to abused products, though. They didn't even charge for shipping them back and forth.

FWIW, we also handled Compaq warranties, and they were equally compliant with shipping us boxes and getting the laptop back in a timely manner.

If you're "in the industry" you shouldn't have any problems with warranties with either of these companies. It sounds like your friend is a consumer who abused his laptop, and maybe didn't want to pay the fee to send it in to have it repaired.

first off they aren't friends, they are clients. as a service to our clients we'll handle warranty issues if they want, because well, they dunno what they're doing. so if i recommend an ibm laptop to joe, and he has issues with it but doesn't have the time to deal with ibm directly, we'll do that for him.

in both cases it was ultimately the customer's fault (one was trying to clean under a key and it snapped, the other somehow got his phone cord hung up on the corner of a key and when it popped off it broke the scissor underneath) on laptops that were less than a month old, and both companies fixed their products under warranty. but between the two, one company fixed it promptly and actually took care of their customer, and one didn't. wrong or right, i know who i buy from, and the only laptops i own are thinkpads.

being "in the industry" for me is dealing with out of warranty repairs for both of these companies daily, as well as the occasional federal warranty repair for companies like staples. having to deal with things like returning a laptop under warranty is just something we do because we are nice people.

both companies came thru in the end, one just happened to handle it better than the other.


btw, i don't have anything against dell per se, i bought my brother a dell for his birthday and i have several clients i do work for that i recommended dell desktop machines to. i just don't care for their laptops. and i don't care for their service unless you buy the upgraded package (their onsite service package is usually pretty good, altho they farm that out to other companies to do anyhow).