• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

IBM Tech Support still rocks....

aphex

aphex

Moderator<br>All Things Apple
Moderator
A few letters on my keyboard on my T41 have felt a little less springy as of late. I called just a moment ago, 2 rings and someone in Atlanta picked up, explained the problem, and they are overnighting me a new keyboard to arrive tomorrow morning, for free. Total Call Time: 4 minutes and 21 seconds.

I know IBM/Lenovo are usually more expensive, but if you ask me, its well worth it. I've only had to call IBM 2-3 times over the past 3 years for this tank.
 
Originally posted by: Platypus
Haha, they certainly don't treat their business clients with that level of support.
Click to expand...

just use the magic word, 'escalate.' as in, 'i'd like to escalate this to a manager or exec.'
 
yea ibm is amazing... any time i have ever had a problem, they have overnighted me the parts free of charge.
 
Never dealt with their laptop tech support, but their Websphere tech support sucks balls! IBM HttpServer, WAS, WSAD, it doesn't matter. If you need help, you're better off figuring it out on your own.
 
The one time I had to deal with them was a video issue on a T41. Laptop had been into them previously for repair. Came back with the same issue. 2 calls and 90 minutes on the phone/hold later they agreed to let me ship it back and this time they replaced the mobo. Worst tech support experience i've had yet. Doesn't beat Sony's online tech support and there one-liner hotkeys to every question. Talk to 4 different people and you magically get the same canned response.
 
Originally posted by: BigPoppa
The one time I had to deal with them was a video issue on a T41. Laptop had been into them previously for repair. Came back with the same issue. 2 calls and 90 minutes on the phone/hold later they agreed to let me ship it back and this time they replaced the mobo. Worst tech support experience i've had yet. Doesn't beat Sony's online tech support and there one-liner hotkeys to every question. Talk to 4 different people and you magically get the same canned response.
Click to expand...

you should try at&t

i spent an hour last night trying to get my dsl account going because they *do not* support firefox with their configuration server, and i dont have IE

really, i spent 20 of those minutes with a woman who refused to help me get a username and password because "we cant configure with linux, it wont work with out service"

and another 10 minutes of it *after* i asked to be escalated to someone with a clue.
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top