IBM OEM RMA

[Turin39789]

I swear there was a way to rma an oem drive at ibm. In fact i think i had an rma number when this drive started to die, but now I am getting all this we dont do oem stuff / anny help?

 

[ojai00]

As any company would tell you, the best bet is to try to get an RMA from the place you bought it from. If that doesn't work, then try IBM...good luck, and hope this helps.

 

[michec]

To RMA a HD with IBM, you need to go to their website here and fill in the fields for serial number and part number. If either of those two are missing from the label on your HDD's anti-static packaging, you cannot RMA it with IBM. Retail and OEM drives that have this info are RMA-able. Rebadged drives can't. You need to get a RMA from the OEM that rebadged the IBM drives.

You'll also need to run the drive fitness test HDD diagnostic software to get a valid error code. If you have a valid error code and the serial number and part number, you can create an RMA number via that website.

 

[Turin39789]

I have an error code from the DFT, and DFT also tells me the Serial number. The part number is on the drive. They say they dont do oems

 

[obsol33t]

I might not understand what you are saying, but I just rmaed an oem IBM HD a few months ago. Go to the support section of their website and send them an email or call them.

 

[bozo1]

When talking about drives, there is a difference in a 'bare' drive and an 'oem' drive. A bare drive is what you would buy from Newegg, MWave, local mom&pop shop, etc., and IBM warranties them all for 3 years. An 'oem' drive is one that was shipped inside a Dell, Gateway, HP, etc., machine. Those drives were sold to those manufacturers at a lower cost with the agreement that they would handle all warranty claims. (usually the same as the PC warranty)

Unless that was a drive that you removed from a Dell/Gateway/whatever, it should be covered.

 

[Turin39789]

i bought the drive from mwave. I have tried generating a return online, by email, and phone. I am told that it is an oem. I went through the same hassle with a 30gb gxp a year and a half ago that i bought from gogocity.com . I assumed gogocity might have sold me a gateway drive but did not think the same of mwave

 

[Kingofcomputer]

if the vendor didn't state it's system-pull or gateway oem, and made you think that it's the normal bare oem hd, that's cheating, bad business pratice.

 

[LostHiWay]

I just talked to IBM about this and they no longer accept ANY oem drives. The only thing they take back now is RETAIL BOX drives (Yet I have never seen one anywhere) I'm now stuck with a dead 60GB 60gxp

 

[Turin39789]

i hatez ibm. im tired of defending them to all my friends with working hard drives

 

[Turin39789]

anyone ahve any more info on ibm not rma'ing oems?

hell heres my info from the reply email they sent me

Mr. xxxxx,

Your drive SN - YMLY8583 is an OEM drive.

This means it can only be warranted through your point of purchase or
system manufacturer.


Carl

------------------ In Response To ------------------

Subject: RMA for 75gxp
Name = xxxxxxxxxxxxxxx
E-mail = xxxxxxxxxx@xxxxxxxxxxx.com
Country = USA
Question/comments = I would like to request an RMA for my
drive. I recieved an RMA number once as
the drive was failing but had to wait
until I could arrange for a backup
solution. I ahve that now and would
like to RMA the drive
my S/n is ymly8583 according to DFT
DFT generated this RMA authorization
708357c1
errors
0x70
and 0x83

 

[John]

IBM will not RMA an "OEM dealer" drive, such as Dell, Compaq, HP, GW2K, etc.

OEM Bare drives are what you buy from Newegg and other .com (usually) and carry a 3yr warranty.