Question i7 12700k no temp in MSI MAG Z690, using less than 11% capacity

[truevine77]

Windows 11
MSI MAG Z690 DDR4
Patriot Viper Steel DDR4 32gig 3200 Ram
2 Inland Performance 1TB PCIe Gen 4.0 NVMe sticks
Fuma 2 Rev B cooler
Master Cooler GX 750W PSU - using two 4 pins to fill 1 of the eight pins on motherboard

Ordered but not yet received: ZOTAC Gaming GeForce RTX™ 3060 Ti Twin Edge OC LHR 8GB GDDR6

Scores 1723 on cinebench r23. On CPU-Z it scores 10% compared to a Ryzen 9 5950x. It does not get above 11% capacity on Task Manager. It does not show temps on my MSI MAG Z690 motherboard. I've updated the bio, reset the bio to default. I'm not sure if this is a CPU, motherboard, or windows 11 issue (I had the same issue on Windows 10 - then upgraded). How do I fix this? Any help would be greatly appreciated.

 

[unclewebb]

Amazing that the cpu is only running at 400 mhz and still passes intel's diagnostic test.

Not that amazing. Intel's diagnostic software is too dumb to report BD PROCHOT throttling issues. A CPU stuck at 400 MHz is definitely not OK.

Have you run ThrottleStop yet? It takes 2 seconds to click on the Limits button to open up the Limit Reasons window to diagnose this problem. If BD PROCHOT is glowing red, you can use ThrottleStop to clear the BD PROCHOT box on the main screen. This tells the CPU to ignore these throttling signals. If BD PROCHOT on the main screen is grayed out and not available, you need to send your motherboard in for replacement.

I would ask for a full refund and I would shop elsewhere. As mentioned, these BD PROCHOT throttling problems have been around for over 10 years and have plagued a wide variety of MSI motherboards. Even if MSI can send you a motherboard that fixes this problem today, it might happen again a day, a week or a year from now after the warranty expires.

It was a terrible idea for manufacturers to start locking out the BD PROCHOT setting on their 12th Gen motherboards. That leaves users with no easy way to fix this problem without motherboard replacement. One smart user was able to mod his BIOS so the BD PROCHOT setting was left unlocked. Tricks like that are beyond my knowledge level.

 

[Tech Junky]

Download hwinfo and check if it can see the temp.

 

[truevine77]

Download hwinfo and check if it can see the temp.

Thanks, I'll try that but I'm much more interested in having full functionality of the CPU and the motherboard. It's performing at 11% and the motherboard can't see it's temp.

 

[Markfw]

Thanks, I'll try that but I'm much more interested in having full functionality of the CPU and the motherboard. It's performing at 11% and the motherboard can't see it's temp.

You problem seems to be throttling. You need something that can read that temp, and thats why HWINFO was suggested. Either thats is an insanely low vcore.

 

[In2Photos]

Does task manager show any utilization on more than 1 core. It almost seems like just a single core is working. Can you see a temperature in the BIOS?

 

[truevine77]

You problem seems to be throttling. You need something that can read that temp, and thats why HWINFO was suggested. Either thats is an insanely low vcore.

So sorry to the Tech Junky. I'm new at this and didn't understand why he suggested HWINFO. I loaded it and it gives a temp reading of 32C when using internet explorer. Does it report that info to the motherboard and gets rid of premature throttling?

 

[truevine77]

Does task manager show any utilization on more than 1 core. It almost seems like just a single core is working. Can you see a temperature in the BIOS?

Wish I knew how to post the screen grabs.

 

[Markfw]

So sorry to the Tech Junky. I'm new at this and didn't understand why he suggested HWINFO. I loaded it and it gives a temp reading of 32C when using internet explorer. Does it report that info to the motherboard and gets rid of premature throttling?

take screenshots of several of the tabs of cpuz (especially the main screen) and of hwinfo and of task manager. Something must be doing that. And try to be running something like cinebench while all the other information is on the screen.

 

[truevine77]

Does task manager show any utilization on more than 1 core. It almost seems like just a single core is working. Can you see a temperature in the BIOS?

Task Manager shows 12 cores. No - I cannot see the temp in the BIOS.

 

[truevine77]

You problem seems to be throttling. You need something that can read that temp, and thats why HWINFO was suggested. Either thats is an insanely low vcore.

I'm new at this. Sorry Tech Junky. Didn't understand. It's reporting a temp of 32C in HWINFO while just using browser and background apps. Does HWINFO helps with throttling?

 

[Markfw]

You need to be running something, then take a screen shot of hwinfo, and it should look like this

 

[Markfw]

Wish I knew how to post the screen grabs.

So, first, get HWINFO running, looking like mine. Tehn get tasks manger running somewhere else on the screen, then cb23 running. When you see all the windows at once, and CB23 is running, hold down the shift key and at the same time press "print screen" key. then go to a empty post screen, press control-v, then hit enter and make a short comment.

 

[Tech Junky]

@truevine77



If you R click the CPU graph you can change it to the logical view and it expands to the thread view.

HWINFO doesn't control the CPU it only reports the info given from the system. It gets a lot more granular than Windows.

I use it in SENSOR mode which allows you to expand the sections based on what you're looking for.

 

[truevine77]

These are with Cinebench R23 running

 

[Tech Junky]

Are you in power save mode?

 

[truevine77]

Task Manager with CB23 running

 

[truevine77]

HWinfo in sensor mode with CB23 running. Thank you guys so much!

 

[truevine77]

Are you in power save mode?

I am not. Thanks.

 

[Tech Junky]

If you do a FN + 3 it should change power modes if you're in some sort of ECO mode which would limit the CPU to 399mhz.

 

[In2Photos]

How did you reset the BIOS? CPU is stuck at 400MHz. Did you happen to install Intel XTU software and do anything with it?

 

[truevine77]

How did you reset the BIOS? CPU is stuck at 400MHz. Did you happen to install Intel XTU software and do anything with it?

I just downloaded that onto a flash drive and flashed it onto the motherboard.

 

[Shmee]

Yeah something is not right, for the CPU clocks to be limited to 400MHz. That is odd.

 

[truevine77]

If you do a FN + 3 it should change power modes if you're in some sort of ECO mode which would limit the CPU to 399mhz.

View attachment 70223

While in the bios?

 

[Tech Junky]

While in the bios?

Just while running Windows.

Another thing to try would be downloading Linux and booting from a USB drive and checking the system monitor to see if you're able to break through to higher clocks. Even just watching youtube should be enough to elevate the clocks beyond what you're seeing currently in windows.