I want a phone with a record conversation function.

[Qacer]

I think that I need to record every phone conversation that I have with CSRs. I'm just tired of them trying to shortchange me.

For instance, I called Bright House to order a pay-per-view event for my parent's address. I also have another Bright House account for a different address, but I told them to specifically charge it to my parents' address.

At my parents' house, when we tried to switch to the PPV channel on the event date and time, we did not see anything. It was just some screen asking us to press something on the remote to order. So, thinking that we still have to press something on the remote, we did and the event came on. We missed about 5 minutes of it, but it was okay because it wasn't the main event yet.

Lo and behold, about three weeks later, I received two charges for the PPV event, one for my address and one for my parents' address. I called up CSR to inquire about it, and they said that I ordered it via remote control at my address. It took me a couple minutes to tell the lady that I wasn't home on that day to order it via remote control, but we did order it via remote control at my parents' house because we didn't see it playing on TV.

Anyway, the moral of the story is:

- record phone conversations with CSR
- check your statements carefully
- never order a PPV event via phone because some CSRs just don't know how to process it

P.S. Is there a phone that will allow me to record phone conversations to a memory card?

 

[RossMAN]

Disclaimer: http://www.fcc.gov/cgb/consumerfacts/recordcalls.html

Do you have a computer headset?

 

[Qacer]

I have a computer headset, but I think this form of recording is inconvenient -- having a headset on one ear and the phone on another. Also, most of my calls are via cell phone... so I guess I need to specify both cell phones and regular cordless phones. As for the FCC info, I think there are some states that legally allow phone recordings as long as one party agrees to it... and that one party could be yourself. I'm not sure if FL falls under it, though.

 

[krunchykrome]

CSR's are the most incompetant people. Either the companies arent providing adequate training for them or the CSR's are just plain stupid.

There are no exceptions, it's one or the other.

 

[TheSiege]

most smartphones have an app that will do it, i downloaded one for my tmobile SDA it worked great, great compression too

 

[funboy6942]

I have a phone that recodes to the small cassettes, its yours for $100
Oh thats a super price shipped

 

[allisolm]

Originally posted by: Qacer
I have a computer headset, but I think this form of recording is inconvenient -- having a headset on one ear and the phone on another. Also, most of my calls are via cell phone... so I guess I need to specify both cell phones and regular cordless phones. As for the FCC info, I think there are some states that legally allow phone recordings as long as one party agrees to it... and that one party could be yourself. I'm not sure if FL falls under it, though.

Florida requires all parties to consent.

 

[Qacer]

Originally posted by: TheSiege
most smartphones have an app that will do it, i downloaded one for my tmobile SDA it worked great, great compression too

I was actually thinking of getting the SDA, but I heard the voice quality wasn't all that good. Any truth to this?

 

[Qacer]

Originally posted by: allisolm
Florida requires all parties to consent.

Tsk. Does this also apply to recording phone conversations and putting it on YouTube and Ourmedia for the world to share? I had the impression that the phone call can still be recorded, but not used in court.

 

[Winchester]

Pretty much every place you call it says that the "phone call may be recorded..." If they are recording you what is the problem with cosnumers recording them? They already know they are being recorded. Consumers somehow just wont "lose" their recordings so easily.

 

[allisolm]

Originally posted by: Qacer

Originally posted by: allisolm
Florida requires all parties to consent.

Tsk. Does this also apply to recording phone conversations and putting it on YouTube and Ourmedia for the world to share? I had the impression that the phone call can still be recorded, but not used in court.

http://www.pimall.com/nais/n.recordlaw.html

You can't leaglly record it without all party consent in 12 states, one of which us Florida. It has nothing to do with using it in court. It is illegal to record it without consent. I'm assuming (uh oh, bad word that) that consent can be implcit as when they say this call may be recorded etc, you can choose to continue, which implies consent or hang up which refuses. (Not a lawyer. )


"The federal law makes it unlawful to record telephone conversations except in one party consent cases which permit one party consent recording by state law. What that means is a person can record their own telephone conversations without the knowledge or consent of the other party in those states that allow one party consent.

It's important to understand the difference between what has become known as one party consent and two party or all party consent. One party consent simply means that one party to the conversation must have knowledge and give consent to the recording. Two party or all party consent means that every party to the conversation must have knowledge and give consent to the recording.

There are twelve states that require all party consent. They are:
California
Connecticut
Delaware
Florida
Illinois
Maryland
Massachusetts
Michigan
Montana
New Hampshire
Pennsylvania
Washington"

 

[lightpants]

Originally posted by: Qacer

Originally posted by: TheSiege
most smartphones have an app that will do it, i downloaded one for my tmobile SDA it worked great, great compression too

I was actually thinking of getting the SDA, but I heard the voice quality wasn't all that good. Any truth to this?

I had a SDA, and used the FREE "personal mobile vault" to record calls. It worked automatically and sounded good on playback. I never had any voice quality issues.

edit - I see now they are charging $20 a year for the service, well worth it. It archives all your messages, call logs, and even recorded conversations to the web.

 

[TheSiege]

i love my SDA and the quality is great the program i used was free and you can find it at howardforums