Frodolives
Platinum Member
About a week ago I received an auto-email from Newegg notifying me that my order had been cancelled due to credit not going through. That would've been strange ordinarily, but the thing is, I didn't make the order in the first place.
My first reaction was a nervous gut and a barely stifled fear of FRAUD 🙁 (it's happened to me offline, but not online yet). So this has led me to quite a number of hours of checking up on all account status and security, as you may imagine.
I relaxed slightly when I realized by checking my account information at their site, finding that the correspondence record included no initial email verification of my order. More red flags, but at least now I'm thinking it's a Newegg problem.
Within minutes of finding out about this issue I shot off an email. It was to be the first of 4 over a period of about 5 days in which each of their replies revealed to me that NOT ONE of my emails had even been read by a csr. Each time they kept spamming various form letters referring me to check with my credit agency, as that was "the cause for my order being cancelled."
Each time I kept hoping that my explicit reply would bring notice to the actual issue, as it was inconvenient for me to reach their 1-800 during business hours. The fourth response assured me that they "understood my frustration" etc, yet still as before only referred me to contact my credit issuer *sigh*. Oh...and that final one also offered me free shipping in case I "decided that I still needed the item." THE ITEM THAT I NEVER PLACED AN ORDER FOR!!!!!
Of course I finally called them, and after listening to muzak for about 15 minutes, a csr indicated to me that someone in RMA apparently had assigned something to the wrong account (mine), and he would call me back when he returned from lunch. Three hours later, the same csr called me back and reported that she had spoken with him, and that, yes, it had just been an error, and I shouldn't worry about it anymore.
The sad part is, I will probably continue to shop with them, as I don't deem this horrendous incompetence as worse than what their competitors are capable of.
---
ps- As you are likely aware, their correspondence warns that the contents are confidential under applicable laws. I'm pretty confident that my off handed account of my experience shared with my friends here doesn't violate that. I though you would want to know about my experience with them.
Cliffs notes:
A) Newegg is like Walmart. We use them because wth else can you do?
B) I'm disgusted that they never read the details of any of my emails about a serious matter.
My first reaction was a nervous gut and a barely stifled fear of FRAUD 🙁 (it's happened to me offline, but not online yet). So this has led me to quite a number of hours of checking up on all account status and security, as you may imagine.
I relaxed slightly when I realized by checking my account information at their site, finding that the correspondence record included no initial email verification of my order. More red flags, but at least now I'm thinking it's a Newegg problem.
Within minutes of finding out about this issue I shot off an email. It was to be the first of 4 over a period of about 5 days in which each of their replies revealed to me that NOT ONE of my emails had even been read by a csr. Each time they kept spamming various form letters referring me to check with my credit agency, as that was "the cause for my order being cancelled."
Each time I kept hoping that my explicit reply would bring notice to the actual issue, as it was inconvenient for me to reach their 1-800 during business hours. The fourth response assured me that they "understood my frustration" etc, yet still as before only referred me to contact my credit issuer *sigh*. Oh...and that final one also offered me free shipping in case I "decided that I still needed the item." THE ITEM THAT I NEVER PLACED AN ORDER FOR!!!!!
Of course I finally called them, and after listening to muzak for about 15 minutes, a csr indicated to me that someone in RMA apparently had assigned something to the wrong account (mine), and he would call me back when he returned from lunch. Three hours later, the same csr called me back and reported that she had spoken with him, and that, yes, it had just been an error, and I shouldn't worry about it anymore.
The sad part is, I will probably continue to shop with them, as I don't deem this horrendous incompetence as worse than what their competitors are capable of.
---
ps- As you are likely aware, their correspondence warns that the contents are confidential under applicable laws. I'm pretty confident that my off handed account of my experience shared with my friends here doesn't violate that. I though you would want to know about my experience with them.
Cliffs notes:
A) Newegg is like Walmart. We use them because wth else can you do?
B) I'm disgusted that they never read the details of any of my emails about a serious matter.
