I think my new GPU is dead... 2 hours in....

[Herdo]

Did you even read the OP?

"Everything was running great at first"

then

"I clocked the new card to 850/2200"

then

Problems. To those who say he should RMA without mentioning his overclocking: you're advocating RMA fraud. It's quite clear (made abundantly so in my previous post) that the wording in the warranty does not allow you to overclock willy-nilly ad then just RMA the card when things go badly. Implying that the card failed under stock clocks (not mentioning overclocking at all) is a lie and therefore fraudulent.

I see where you are coming from but I have to say I think you have misjudged the situation.

I never said, "everything was great until I overclocked it" before doing ANYTHING I OCed the card to match my EVGA. This included raising the core clock about 50 points and the memory clock 100. This only required me to raise the voltage from 950mv to 975mv. That is well within the limits of MSI's own program Afterburner which was included with the product.

After overclocking it ran great. It ran 3DMark 11 about 5 times without a hickup. I decided to try a game a few hours later and it immediately started having problems.

MSI supplies an overclocking program with their product. I'm sure they intend on their customers using this program, which is why they set a limit on the voltage. I'm sure most GTX 570's could over volt quite a bit past 1.1v. They set the limit because they expect their product to function up to that level.

What I'm doing is not fraudulent in any way. What do you expect me to do? Write in my RMA comments "I OVERCLOCKED THIS GPU!! IT IS POSSIBLY MY FAULT THAT IT IS NO LONGER RUNNING!"? It's ridiculous of you to even assume I should do that. If I had gone out and acquired a program of my own to overclock this card, I would feel obligated to say something. I used THEIR program.

By the way, I didn't overclock "willy-nilly", once again, I was well within the bounds of MSI's OWN program that they supplied me with. I don't feel I can't stress that enough.

 

[Aristotelian]

How is it ridiculous of me to expect that someone reports the exact scenario when RMA'ing a product?

You were overclocking, end of subject. If what you say is true (and it is), then why would you need to hide the fact that you were overclocking? If they encourage and support overclocking, then you shouldn't be afraid of reporting what you were doing when the card failed. It's that simple. It might also be helpful for them (perhaps they'll notice a correlation in hardware failures with certain overclocks on certain models).

I mean, the RMA process isn't just a "replace my product for me now" thing, it's meant for you to tell the company:

a) What is wrong,
b) What you were doing at the time things went wrong.

This is how they'll fix/improve products. I find it bizarre that you think I'm being ridiculous for expecting someone to accurately portray the events that were occurring when the product failed. If they encourage you to overclock then it's their fault and you have nothing to worry about, right? So why omit that important detail?

 

[Herdo]

How is it ridiculous of me to expect that someone reports the exact scenario when RMA'ing a product?

You were overclocking, end of subject. If what you say is true (and it is), then why would you need to hide the fact that you were overclocking? If they encourage and support overclocking, then you shouldn't be afraid of reporting what you were doing when the card failed. It's that simple. It might also be helpful for them (perhaps they'll notice a correlation in hardware failures with certain overclocks on certain models).

I mean, the RMA process isn't just a "replace my product for me now" thing, it's meant for you to tell the company:

a) What is wrong,
b) What you were doing at the time things went wrong.

This is how they'll fix/improve products. I find it bizarre that you think I'm being ridiculous for expecting someone to accurately portray the events that were occurring when the product failed. If they encourage you to overclock then it's their fault and you have nothing to worry about, right? So why omit that important detail?

If I was in the business of product reviewing and wanted to give them every detail of what happened I would include that I OCed the card. However I wrote down hardly any details of what happened. I simply wrote, "worked fine for about 2 hours, tried to play a game, it turned my PC off and now my PC wont detect the card". It's not my responsibility to give them a step by step synopsis of the events that happened. It IS their responsibility to replace my product when the original they supplied me with failed. If they were to ask me if I overclocked the card I would have no problem letting them know I did, again, using THE PROGRAM THEY SUPPLIED ME WITH.

The fact of the matter is, if this card failed because I increased the voltage .025v, I can guarantee it wouldn't have made it through the night if I left it at stock (which isn't even really stock because the card came from the factory overclocked). I barely even overclocked anything.


I think your forgetting that I might be pretty pissed about the whole thing myself. Their is no reason why overclocking my graphics card .025v with a program supplied to me by MSI should cause it to die. While I am not upset with MSI or Newegg specifically, I do expect a replacement without a hassle.

 

[Lonbjerg]

If I was in the business of product reviewing and wanted to give them every detail of what happened I would include that I OCed the card. However I wrote down hardly any details of what happened. I simply wrote, "worked fine for about 2 hours, tried to play a game, it turned my PC off and now my PC wont detect the card". It's not my responsibility to give them a step by step synopsis of the events that happened. It IS their responsibility to replace my product when the original they supplied me with failed. If they were to ask me if I overclocked the card I would have no problem letting them know I did, again, using THE PROGRAM THEY SUPPLIED ME WITH.

The fact of the matter is, if this card failed because I increased the voltage .025v, I can guarantee it wouldn't have made it through the night if I left it at stock (which isn't even really stock because the card came from the factory overclocked). I barely even overclocked anything.


I think your forgetting that I might be pretty pissed about the whole thing myself. Their is no reason why overclocking my graphics card .025v with a program supplied to me by MSI should cause it to die. While I am not upset with MSI or Newegg specifically, I do expect a replacement without a hassle.

If you RMA and don't tell about your OC/Voltage increase your are an a*beeep* for putting the cost of your mistake on everyboody else.

It's a simple as that.

 

[Qbah]

Which software did MSI supply? You mean Afterburner 2.0.0? That one doesn't support GTX5x0 series, you need beta versions for your card. So you used beta software to do something that's not part of warranty support. How is that MSI's fault?

You should have included under which conditions the card died. Not providing relevant information is also considered fraud. If you had a bad PSU which managed to start the card but fried it after 2 hours, would you also not mention that? Cause "the card was running fine and then it just died", right?

Also, it's not up to you to decide what are safe values for a card. This is what the manufacturer does and ships the card with that. You ran the card out-of-spec and killed it and somehow that's MSI's fault? The things you hear around here...

 

[Aristotelian]

Which software did MSI supply? You mean Afterburner 2.0.0? That one doesn't support GTX5x0 series, you need beta versions for your card. So you used beta software to do something that's not part of warranty support. How is that MSI's fault?

You should have included under which conditions the card died. Not providing relevant information is also considered fraud. If you had a bad PSU which managed to start the card but fried it after 2 hours, would you also not mention that? Cause "the card was running fine and then it just died", right?

Also, it's not up to you to decide what are safe values for a card. This is what the manufacturer does and ships the card with that. You ran the card out-of-spec and killed it and somehow that's MSI's fault? The things you hear around here...

But you're forgetting that since the card failed (out of spec) that he's angry, and therefore not obliged to supply the relevant information to MSI for their assessment :roll:. It's too late now, but I'm amazed at how many incidences (recently) in VC&G we're seeing where at least one person advocates outright RMA fraud.

 

[VirtualLarry]

Just to throw this out there - my Gigabyte GTX460 OC 1GB cards, state, "Up to 10-30% better overclocking" on the product page. So does that mean that I could legitimately RMA under warranty if my card dies, if I overclock it 30%? 30% of 715 stock clock, is 215, so would I be good up to 930?

I've only clocked my cards up to 840, without a voltage increase, with Precision. Highest temps are 77C.

Overclocking Capability 10%~30% Up
Ultra Durable VGA board reduces voltage ripples in normal and transient state, thus effectively lowers noises and ensures higher overclocking capability. GIGABYTE Ultra Durable VGA graphic accelerators improve overclocking capability by 10% to 30%.

 

[WelshBloke]

Just to throw this out there - my Gigabyte GTX460 OC 1GB cards, state, "Up to 10-30% better overclocking" on the product page. So does that mean that I could legitimately RMA under warranty if my card dies, if I overclock it 30%? 30% of 715 stock clock, is 215, so would I be good up to 930?

I've only clocked my cards up to 840, without a voltage increase, with Precision. Highest temps are 77C.

Not necessarily, depends if they specifically cover overclocking in the warranty.

I know one company advertises having 'military grade components' doesn't mean you're covered for bashing Taliban over the heads with it!

 

[Qbah]

Just to throw this out there - my Gigabyte GTX460 OC 1GB cards, state, "Up to 10-30% better overclocking" on the product page. So does that mean that I could legitimately RMA under warranty if my card dies, if I overclock it 30%? 30% of 715 stock clock, is 215, so would I be good up to 930?

I've only clocked my cards up to 840, without a voltage increase, with Precision. Highest temps are 77C.

Up to 30% higher OC doesn't mean you OC the card up to 30% Let's say a stock built card can on average OC by 15%. So the Gigabyte can do up to 30% more, so ~20%.

Some manufacturers have OCing as part of warranty support. If people want to be covered under most situations, just grab a card from such companies.

 

[Herdo]

I can't believe so many people on here think they are "Captain Corporation Saver!"

This is a multi million dollar company that produces these $359.99 GPU's for probably $30. Who the hell are any of you to tell me what I'm doing is wrong? Mind your business, I wasn't posting on here to get ridiculed by anyone. I was just trying to find out what happened to my $360 investment that worked for 2 hours and then died. If anyone is fraudulent in this matter it is MSI for claiming "HIGH QUALITY CAPS, 10 YEAR LIFESPAN". They supplied me with a product that was defective. All I'm asking for is a replacement. I didn't overclock the thing to 1.3v at 100c and expect a replacement.

 

[3DVagabond]

I can't believe so many people on here think they are "Captain Corporation Saver!"

This is a multi million dollar company that produces these $359.99 GPU's for probably $30. Who the hell are any of you to tell me what I'm doing is wrong? Mind your business, I wasn't posting on here to get ridiculed by anyone. I was just trying to find out what happened to my $360 investment that worked for 2 hours and then died. If anyone is fraudulent in this matter it is MSI for claiming "HIGH QUALITY CAPS, 10 YEAR LIFESPAN". They supplied me with a product that was defective. All I'm asking for is a replacement. I didn't overclock the thing to 1.3v at 100c and expect a replacement.

Mate, don't worry about what anyone else thinks. It doesn't sound like you've done anything that should have compromised your card. All this banter just deflects attention from the subject of the post. Which is, you've got a 570 that with moderate O/C'ing (I won't call it minor because you did adjust voltages) died. It's too early to tell if this is some kind of trend that needs to be watched, but there are a few others with the same problem.

 

[Zstream]

I can't believe so many people on here think they are "Captain Corporation Saver!"

This is a multi million dollar company that produces these $359.99 GPU's for probably $30. Who the hell are any of you to tell me what I'm doing is wrong? Mind your business, I wasn't posting on here to get ridiculed by anyone. I was just trying to find out what happened to my $360 investment that worked for 2 hours and then died. If anyone is fraudulent in this matter it is MSI for claiming "HIGH QUALITY CAPS, 10 YEAR LIFESPAN". They supplied me with a product that was defective. All I'm asking for is a replacement. I didn't overclock the thing to 1.3v at 100c and expect a replacement.

You did voltage adjustments. It's your fault, simple really. If you would quit trying to act like you're the victim you might garner some sympathy. You cost people money!

 

[Puffnstuff]

RMA the card and enjoy the one that works.

 

[HendrixFan]

I can't believe so many people on here think they are "Captain Corporation Saver!"

This is a multi million dollar company that produces these $359.99 GPU's for probably $30. Who the hell are any of you to tell me what I'm doing is wrong? Mind your business, I wasn't posting on here to get ridiculed by anyone. I was just trying to find out what happened to my $360 investment that worked for 2 hours and then died. If anyone is fraudulent in this matter it is MSI for claiming "HIGH QUALITY CAPS, 10 YEAR LIFESPAN". They supplied me with a product that was defective. All I'm asking for is a replacement. I didn't overclock the thing to 1.3v at 100c and expect a replacement.

Fraud isn't something that is discussed here at Anandtech. If you want to fight the corporate powers by defrauding them, that is your business. Just don't expect support here for it.

You chose to risk damaging your card, the product wasn't defective.

From the MSI site, emphasis mine:

1.4 Circumstances where free maintenance service is not provided

In any of the following conditions, whether the Product is within the free maintenance time-limit or not, the Company may refuse to provide the maintenance service, or may request you pay related parts and labor charges, as well the to and from shipping charges;

You are unable to present the Product's warranty card, purchase receipt or invoice for the prove of Product still within the warranty period;
The warranty card has been altered or its date is hard to recognize;
The Product is not acquired from an authorized distributor of the Company or is acquired from illicit sources;
The complete unit or parts of the Product has gone beyond the warranty period;
Any breakdown or damage caused by non-compliance of regulations stated on the user manual, or improper packaging, storage and use;
Any breakdown or damage caused by installation, repair, modification or removal (breaking mark, damage or loss of the product compliance label) performed by service centers or personnel not authorized by MSI;
Any product breakdown or damage caused by use of parts not certified by MSI's original factory;
* The serial number pasted on a complete unit or the parts is broken, defective or tally with the mainframe;
Any breakdown or damage caused by accidental factors or man-made reasons (including computer virus, moving, compression, scratch (scrape), hit, crash, high temperature, high humidity, water inflow,use of inapplicable voltage, non-factory battery and transformer, stain, corrosion, etc.);
Any breakdown or damage caused by use of pirate software;
Any scrape (scratch), liquid leak, crack, etc. on the LCD screen surface;
Any breakdown or damage caused by natural disasters and human calamities (such as earthquake, fire, riot, etc.)

 

[Aristotelian]

RMA the card and enjoy the one that works.

He already had, before you posted this - why post when it's blatantly obvious that you haven't read the thread?

I can't believe so many people on here think they are "Captain Corporation Saver!"

This is a multi million dollar company that produces these $359.99 GPU's for probably $30. Who the hell are any of you to tell me what I'm doing is wrong? Mind your business, I wasn't posting on here to get ridiculed by anyone. I was just trying to find out what happened to my $360 investment that worked for 2 hours and then died. If anyone is fraudulent in this matter it is MSI for claiming "HIGH QUALITY CAPS, 10 YEAR LIFESPAN". They supplied me with a product that was defective. All I'm asking for is a replacement. I didn't overclock the thing to 1.3v at 100c and expect a replacement.

Excuse me, but we aren't talking about a subjective issue here. If you bothered to read the points that people here are making regarding RMA protocol you'd know that, but you're too busy portraying yourself as some sort of victim who overclocked, burned his card out, and then thought that it isn't relevant to mention that he overclocked on his RMA form.

Mate, don't worry about what anyone else thinks. It doesn't sound like you've done anything that should have compromised your card. All this banter just deflects attention from the subject of the post. Which is, you've got a 570 that with moderate O/C'ing (I won't call it minor because you did adjust voltages) died. It's too early to tell if this is some kind of trend that needs to be watched, but there are a few others with the same problem.

Nobody has an issue with his overclocking a card. The issue is:

a) He overclocked the card, and
b) He didn't report that he had overclocked the card when he did the RMA, while
c) the warranty information clearly states that user-induced damage (perhaps overclocking, perhaps not) will result in an out of warranty repair charge.

You might think that some people are arguing for the sake of arguing, but there are rules on this forum against advocating RMA fraud. So, he should "care what other people think" when other people are explaining quite clearly why what he did was not kosher. We wouldn't be having this discussion if he had just, you know, accurately reported what he was doing instead of implying that his card died in normal use.

 

[3DVagabond]

Nobody has an issue with his overclocking a card. The issue is:

a) He overclocked the card, and
b) He didn't report that he had overclocked the card when he did the RMA, while
c) the warranty information clearly states that user-induced damage (perhaps overclocking, perhaps not) will result in an out of warranty repair charge.

You might think that some people are arguing for the sake of arguing, but there are rules on this forum against advocating RMA fraud. So, he should "care what other people think" when other people are explaining quite clearly why what he did was not kosher. We wouldn't be having this discussion if he had just, you know, accurately reported what he was doing instead of implying that his card died in normal use.

Any breakdown or damage caused by accidental factors or man-made reasons (including computer virus, moving, compression, scratch (scrape), hit, crash, high temperature, high humidity, water inflow,use of inapplicable voltage, non-factory battery and transformer, stain, corrosion, etc.);

Well, I don't see how this applies to the OP. Inapplicable voltage is plugging a 110 device into 220, not boosting your cards voltage by .025. As the OP states, the card is promoted as being capable of O/C'ing and voltage control.

MSI Afterburner Overclocking Utility MSI-exclusive Afterburner overclocking software allows you to adjust the fan speed, adjust GPU & memory clocking speeds in real time, and tune the voltage of the GPU to completely unleash its power. A real-time monitoring interface and burn-in stability test give gamers the power to control the card's overclocking status at any time. In addition, Afterburner can store up to five different fan profiles to match any situation.

 

[BFG10K]

Locking due to RMA fraud.

Super Moderator BFG10K.