i sold somthing to somone on ebay and he claims it does not work, what do i do

[dannybin1742]

i sold and epox board to somone on ebay and i have a jpeg photo of it working before it was sent, he claims that it does not work, what should i do? NEED HELP, i also did not mension anything about DOA in the add, but i did show the picture of it running int he add to prove that it worked.

NEED SOME FEEDBACK

 

[stevef]

wrong forum.

 

[dannybin1742]

what forum then? this is FSFT related point me to it

 

[gwlam12]

he's probably trying to point you to off topic, cuz this deal didnt occur in the forums here.

anyway, um...ask for it back so u can see for urself. it could possibly be a doa.

 

[scarfase99]

u SHOULDA put it in OFF TOPIC

but since u didn't & are taking up space here, might as well give u advice. If you sell ANYTHING that you claim is in working order, and it arrives faulty or non-functional, it is YOUR responsibility to either replace it or give em back their money. I just had an Abit KT7 board come back from a buyer after he tested it & found that an IDE controller had died. It was working when i sent it, but not when he tested it. Nobody's fault, sh*t just happens. So when i get it, he gets his money back, & we're both out shipping expenses. Now i get to RMA it. It's part of the responsibility of being a repuatble seller.

 

[dannybin1742]

here is the problem, i did not insure it, do i have a right to force him to keep it? not trying to be a d!ck, but its not my fault the he might have broke it or the usps might have broke it, he did not ask for insurance, he never even asked if it had DOA (the picture i have of it shows it working)

 

[stevef]

sorry to be brief. yeah this should go in OT, but i guess its not hurting anyone here

 

[dannybin1742]

ok so this will be my last question, do i have a leg to stand on saying i will only refund half his money, since it was working when it left, and let him worry about warranty?

 

[dannybin1742]

and the fact that i have proof that it was working before it left?

 

[Freewolf]

Have him returned the mb and refund the payment is about all you can do. Test the mb and see if it works for you if so resell it if not could have gotten damaged in shipping. That is unless you sold it "as is " then it's his problem

 

[dannybin1742]

well it was sold with no mension of DOA, here is the whole add

this is an epox kt266A motherboard. is about 3 months old. socket A athlon, Duron, or XP up to 2100+ and beyond. has led diagnostics, voltage and memory timings adjustable in the bios. i have not used the board since may, since then it has been siting in the box on my desk. i have a picture of it running, that i took a few weeks ago shoWing FF on the diagnostics diode, meaning everything is running properly.

that was all i put

 

[Freewolf]

You implied that it's a working mb and did not say it was sold as is . It's is your job to see the customer gets a working mb.
I would refund his payment myself.
It's not worth your rep.

 

[alphatarget1]

if there were any external damages to the packaging then it'll be your fault. there are way too many dumba$$es who don't know what they're doing, screws up the new stuff and then ask for a refund/replacement.

 

[LastRide]

Well,usually the buyer will ask for insurance or you should mention in your listing that insurance isn't included in shipping and its up to the buyer to pay extra for it if the person wants it.You don't have to take it back unless you guarantee not DOA,but thats being a prick.Also expect to negative feedback unless you don't care.

 

[mechsiah]

Last question- OK, last answer then.

Unfortunately, you are responsible for the product you sold. Yes, it probably worked fine when you had it, but now it doesn't. See if you can help him trouble-shoot the problem. Try and put yourself in his shoes- What would you want if you recieved an item that didn't work? Ask him to ship the product back to you with a very specific description of the problem. Refund his money.

In the big scheme of things, you just made a deposit into the karma bank.

Sorry. Good luck. Put it in Off Topic next time.

 

[dannybin1742]

does this sound fair? give hime half the money back now, and when i receive it, check it out, and if there is no visible damage then just refund the rest, or do i have him send it back to me with it insured, then claim the insurance when i get it and refund his money?

the later sounds illegal but it sounds like th postal service might have broken it, he says he has been building computers for the last 5 years.

 

[dannybin1742]

thanks for the input, i'm leaning toward refunding him the money and calling it a loss

 

[canadianpsycho]

Why not work it out with him?

 

[glenn1]

If you were paid via Paypal, i highly recommend that you remove any balance from your account immediately, and don't allow any to accrue in your account going forward. If he instigates a chargeback against you (on grounds of non-performance of received merchandise), you're screwed and there's absolutely no way you can fight it. Your account WILL have a hold placed against it, and WILL get the chargeback levied against it after a perfunctory dispute period, which you have absolutely no way to win. Period. You can fight and perhaps win a dispute with someone who claims non-receipt of items, there is NO way to win a dispute over a chargeback where the other party is alleging defective merchandise. He doesn't even have to prove he returned the item to you.... you'll simply be out whatever money was in your account, for good. Take it from someone who went through the exact same experience.

 

[WHSLacrossekid]

If you didn't offer insurance, it's your responcibility. I know from experience....I've got 367 positives on ebay and no negatives. I had a few problems, but I worked them all out...

 

[RaySun2Be]

It sounds like there wasn't any issues with the shipping, packaging, etc. True?

If so, even though it may not have been mentioned, the buyer expected it to arrive in working condition. If you would like to be known as a good trader, I would suggest doing the right thing and have him return the MB, verify that it doesn't work, then you refund his money.

 

[TheCoop]

Bite the bullet, accept it back, refund his money. You test it, if it works, resell it, if it dont work, send it back to manufacturer for repair. You are ultimately responsible for a received working product. If you stand behind your word, you will do the right thing.

 

[Freewolf]

What it comes down to is do you want to be known as a good trader who backs up his sale or not ?

 

[LastRide]

Tell him to shipp in back insured than claim it was damaged in shipping,hehe.Send him back his money.

 

[dannybin1742]

i guess tecnically thats not lying, i like you idea the best, lastride