Originally posted by: ballmode
when people threaten you and its so busy
also when im the only one working there... i'm just an assistant manager... can't really have the power to do anything
What idiot hired you as an "assistant manager"? You haven't a clue about management. Your job is to deal with things.
No offense, but you're in the wrong job. Quit immediately. You will be much happier.
All of us in management have fun stories about people's excuses. You should be enjoying the absurdity, not trying to bust somebody who is basically unbustable.
If it were me, I'd do something like give her an official-looking form that has to be filled out by whoever is in charge of her Teen Court. Then watch her squirm and lie as she tries to get it filled out, "forgets", etc. Extra points if you manage to convince her she won't be paid until the form is filled out. Then try to verify the sig, and have more fun listening to her stories.
Oh, and be sure to tell everyone at work that she's going to Teen Court on July 4th and ask her about it every time you're with someone else. Make her sick of the whole thing. Be extra nice and concerned. Smile a lot.
And on the off chance she's telling the truth, you've covered your behind.
Anyway, good luck and I hope your boss gets back soon and you get recognized for your extraordinary effort.
PS I just read what I posted and I apologize, it sounds nasty, I don't mean it that way!!! Management is important and complicated, and your bosses really shouldn't throw you into this without support. When I said "what idiot hired you" I mean that they are idiots, NOT that you are!
But hey, a job is a job. Feel free to ask for help & to complain here. It's normal to feel overwhelmed under your circumstances, and things CAN get better.