I should know this, sorry lock

[Nocturnal]

Sorry, I should know this.

 

[mobobuff]

I'd think signal issue... sounds like the compression quality dropping in order to maintain the stream if it starts to sag.

 

[Nocturnal]

Originally posted by: mobobuff
I'd think signal issue... sounds like the compression quality dropping in order to maintain the stream if it starts to sag.

So perhaps the line is split too many ways? It's so frustrating as this new feature is still in its infant stages but to be called call after call after call it's a little annoying both for the customer as well as the company. I'm just looking for a fix that I could possibly do on my end to make things a little easier both for myself as well as the customer. I mean I see notes on the accts that they've called in multiple times to complain that the movie is coming in pixelated as well as audio loss. Anyways thanks for any and all answers you guys provide.

 

[rickn]

Originally posted by: Nocturnal

Originally posted by: mobobuff
I'd think signal issue... sounds like the compression quality dropping in order to maintain the stream if it starts to sag.

So perhaps the line is split too many ways? It's so frustrating as this new feature is still in its infant stages but to be called call after call after call it's a little annoying both for the customer as well as the company. I'm just looking for a fix that I could possibly do on my end to make things a little easier both for myself as well as the customer. I mean I see notes on the accts that they've called in multiple times to complain that the movie is coming in pixelated as well as audio loss. Anyways thanks for any and all answers you guys provide.

and the actual technicians don't have answers you can give? I'm not surprised. I have TW/Brighthouse and they never have any answers either. I've just come to the conclusion that wire based cable sucks. To many splits, to many amplifiers. etc

 

[Nocturnal]

Originally posted by: rickn

Originally posted by: Nocturnal

Originally posted by: mobobuff
I'd think signal issue... sounds like the compression quality dropping in order to maintain the stream if it starts to sag.

So perhaps the line is split too many ways? It's so frustrating as this new feature is still in its infant stages but to be called call after call after call it's a little annoying both for the customer as well as the company. I'm just looking for a fix that I could possibly do on my end to make things a little easier both for myself as well as the customer. I mean I see notes on the accts that they've called in multiple times to complain that the movie is coming in pixelated as well as audio loss. Anyways thanks for any and all answers you guys provide.

and the actual technicians don't have answers you can give? I'm not surprised. I have TW/Brighthouse and they never have any answers either. I've just come to the conclusion that wire based cable sucks. To many splits, to many amplifiers. etc

I mean I'm just trying to figure out a way that I can help the subscribers not feel so helpless and upset. I do feel the same way when it comes to anything that I'm paying hard earned money for and it does not work. When I buy a brand new TV I expect it to work 100% and not have any flaws, thus I would be very upset if I had to return it or call in for support multiple times when it should already be working fine.

 

[Pepsi90919]

uhm

aren't you supposed to know this, as the cable technician?

 

[rickn]

Originally posted by: Pepsi90919
uhm

aren't you supposed to know this, as the cable technician?

he works Technical Support, that's probably a completely different class than the actual technicians.