• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

I RMA'd my IBM 75GXP, they sent me back a refurb!

Page 2 - Seeking answers? Join the AnandTech community: where nearly half-a-million members share solutions and discuss the latest tech.
i have to digress from some of the opinions expressed here. i would not take a refurb at all unless the drive was a couple of years old...then maybe, and that's a big "maybe." if i don't know the history of the hard drive, i'm not going to put it in my system, regardless if ibm or any other manufacturer slaps a great warranty on it. what good is the warranty if the drive fails? you still gotta send the damn thing in, and your data is lost for the time being, unless you backed it up. hard drives in my experience can work great for a month, then die in a couple of hours. just because they test it doesn't mean it's not going to fail a month or so down the line. who knows, the prior owner of the drive may have dropped it a couple of feet. meanwhile this hard disk is in your system, and later on you may feel the effects of it. i'm a stickler for reliability, and when i complained to seagate about sending me a refurb, they gave me a new hard disk after the first one failed after 4 months. dell did the same thing to me as well with an old quantum 540 meg ide drive. their refurb failed within 2 months. they then sent me a new one which works to this day. i would push for a new one if i were you, or be suspicious of it for the time being.
 
You've never RMA'd a hard drive before? ALL the Major manufacturers send a refurb back. It's a standard practice. Your warranty is most likely 90 days OR the remainder of the original.
 
by their policy, if you ship the drive to them and THEN they ship you, it's going to be a refurb drive. but if you do the cross shipment, where they get your credit card number and ship a NEW drive to you, and then you ship the old one to them within 10 days of receive, then you get a new drive. that's the way it is.

actually that's the case you repair anything. i mean, your monitor and broken and you return to the manufacturer, you don't expect to get a new one do you?
 
Welcome to Reality 101
This is the way of things in returning / RMA'ing computer hardware. Deal with it.
Sorry, but refurbished does not mean broken. Some of you folks b!tching and complaining about "refurb" should have to work hard disk returns some day. See how many people RMA a drive when its a virus that's causing the problem or just their own personal stupidity. No one guarantees you a NEW drive. The drive you sent back was not NEW, so the drive you GET is not new. Working, warrantied, but NOT new. Dell phrases it, "Tested, re-tested, guaranteed."
Some of you have been at the Hot Deals forum a bit too long I think. You sound like all the ferengi whiners over there that are professional b!tchers and complainers about how every company owes them something.
 


<< See how many people RMA a drive when its a virus that's causing the problem or just their own personal stupidity. >>

that's what technical support is for and they determine whether or not to RMA it when you call in and tell them what's going on, not the user. if they can't diagnose the problem after walking you through it, ie can't format, fdisk, etc... then the drive might actually be bad. if their tech support is that dumb, they deserve to get back a working drive. there are usually clear indications a drive has gone kaput, and i doubt the majority of drives that a company with a competent tech support group are actually good ones. one should especially be picky about refurbed drives since it has so many moving parts. any pcb's are a completely different matter. if a company's product fails within the warranty period, they do owe you a new drive, because the one you had should have NEVER failed in the first place. not saying it's their fault, but they have to take responsibility for their products failures, because it inconveniences the user who usually has to pay for shipping, wait two weeks or more, and then restore the damn data that was lost. damn straight the company owes them a new drive.
 
As of a couple years ago, the nice folks at seagate will rma your drive. (new with a 3 year warranty) And then replace it with a used one, with a one year warranty.. Do they still do this?
 
Boringass, you sound as if your life's mission is &quot;Something for Nothing&quot;.
Move on and get over it. If the refurb works, worry about other matters of greater concern. Geez............
 
Carbo

your comment speaks for itself, really, it does. something for nothing? last time i checked, i paid for a hard drive to work, not to break. i'm not out to crucify a company for having disk failures, it happens to everybody. but why should someone who just rma'd in a 2 month old drive get back something that's possibly 8 months old? if they repair it and return it, great. oh, but i guess that would be asking something for nothing right? please.
 
The drive you sent in for replacement wasn't new, so IMHO you really shouldn't expect a brand new drive in return. If it were that simple, then too many people would abuse the replacement policy.

If the replacement doesn't work, however, then you have the right to complain...
 
skriefal

to avoid abuse of the replacement policy like you said, companies could just test the product you rma'd, it's not that difficult. if it works out alright, they can send it back to you at your expense. people would catch on pretty quickly that just returning a drive under warranty that works for a new one isn't going to fly, and the inconvenience for just a new drive is probably not something most people are willing to deal with.
 
I RMA'd a Maxto HD the other day and also got back a used repaired drive.

Good think I tested it with HD Tach, the thing worked like crapola. I called them back up and told them it was making clicking sounds. I am expecting a normal working drive any day now.

I don't mind having a used drive, but I want to make sure it works as good as a new one.
 
lol... i rma'ed my maxtor 13 gb (udma/33, 5400 rpm) hdd that was 2 yrs old 2 months ago. they sent me back a NEW 13 gm 7200 rpm UDMA/66 hdd.

that made up, at least in part, my data loss
 
Well, it seems I opened up a can of worms here, eh? The drive was 5 months fom its manufacture date, but it was in use for less than a month total. (Not that any of that matters appearently). From what I see, it appears that if my &quot;new&quot; drive doesn't work very well, i.e. HD Tach gives really crappy results, I should complain my @ss off to them about how they sent me a horrible drive. We'll see how it goes, as this is my game plan for now. No time to test it just yet cuz I've got way too much school work right now.
 
borealiss, if you refuse to accept that policy, then never RMA a broken drive, just buy a new one, cause that's the same policy you're gonna get no matter what company, so you're SOL, end of story.

It works this way with every part of the computer, mobo's, HD's, gfx cards etc etc, the only exception(at least when I worked as a support tech, might have changed now) was the CPU's.

Where I worked we used only Intel's(back in the days of K6 vs P2 there wasnt much demand for AMD's), and in those few cases where the CPU was actually damaged, they'd send a new one, every other RMA would result in a refurb most of the times.
 
A long time ago, drives would be refurbished with new platters, bearings, and maybe heads, and the electronics would be repaired, but now they replace practically everything but the aluminum casting, and even it gets a new anti-stick/anti-dust coating inside.

I'd trust a refurbished hard drive, unlike a refurbished monitor.
 
I had to RMA my monitor since it died. Called Compaq up, they sent me a new monitor. This monitor was a refub... few days later it died. Called them again... sent me out another monitor, this time it was a brand new one. Im still using it... it works fine.

Another cause ive had was w/ Western Digital... a few years ago i had a 6.4gb drive die. RMA'd it back, got a new one 2-3 weeks later. The drive was brand new, still working fine.

Video card died once, sent it back got a refub, works fine.

Thatts about all that has ever gone wrong w/ my system. even then all is going good now... hopefully... oh... and creative is crap... tehy wouldnt replace my cdrw drive so i had to get me a new one.

 
Are you kidding me? How would the HDTach scores differ? Each drive is distinct, just like CPUs and all other components. Do you get the exact same overclock from one mobo to another, even though they are the same model? No! Otherwise my KT7A would be stable up to 145+ MHz FSB unlike the 137 MHz FSB I get right now.

Anyway, I tested it after installing 2K and putting it on the ATA100 channel and using the 2K hotfix and the drivers provided by Abit (Hot Rod ATA100) and it seems decent, although the access time is a bit slow for my liking (14.1), but the thoughput is a little above what it was before (65 mbps, I think cuz I'm at work right now). Anyway, it looks like a keeper to me.

Also, any tips on other drivers to use with my Highpoint ATA 100 controller? I am using the Hot Rod 100 or something like that that came with the Abit board.
 
I sent IBM a 9.1 LZX Ultrastar LVD 10,000RPM and I received a 18.2 ZX Ultrastar LVD 10,000RPM in return and yes it was refurbished. On another product note I RMA'd an Adaptec 2940U2W LVD Host Adaptor Card(just the card!) and Adaptec sent me a brand new sealed retail box for a replacement.😀
 
I agree on some points that if the drive is not 1 year old, maybe the company should replace it with a new one?


I bought a Nokia 8890 cell phone a couple months back. As you know, the phone has a nifty backlight. Well the second day I had the phone one of the lights turned green. It wasn't a big deal since it was only a light that didn't effect the performance of the cell phone in anyway but I didn't like the idea of paying $300 for a phone where the light breaks in 2 days. So I call Nokia and they give me a refurb. The refurb had noticable scratches all over the outercase. I had to bombard Nokia with nasty phone calls before I could get them to send me a new unit. I didn't think it was fair to pay $300 for BASICALLY A USED PHONE.



-Jimbo
 
I don't really see the big deal. I sent back a Maxtor once and got a refurb to replace it. The one they sent me has been going strong for over a year while the one I sent back failed after 6 months. As long as it works like it's supposed to and is the exact same model you sent back, what did you lose??
 
Well, just look at it this way. MSI?s RMA department fixes their RMA?d boards. There is only one reason why they would fix it.
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top