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I officially hate the human race

V

Viper GTS

Lifer
Anybody here think people are inherently good? You're wrong.

I do support for corporate level laser printers. I got a call from one of our lower level agents, had a customer with a color laser that wouldn't power on.

She had been reluctant to do any troubleshooting with him, she tried another power outlet but when he asked her to try another power cord she refused & said she wanted a tech.

He explained all this to me before I ever talked to her.

When I got her, suddenly her story changed.

Me: I talked to Eric, he remembers trying another outlet but not trying another power cord.
Her: I did it while on the phone with him.

Flat out lied to me. With the other agent still on the phone, mic muted. Of course I can't call her a lying bitch, so I had no choice but to send in the dispatch. Who knows if she did ANY of the troubleshooting we asked her to, $10 says the tech gets onsite & discovers their power strip is turned off. 95% of the time it's something stupidly simple, there's very rarely anything actually wrong with the printer when it won't power on.

In theory if it turns out to be something she should have caught we can charge her (around $1000 for a visit), but in reality it never happens. I hate people like that, I wanted so badly to have the other tech speak up & catch her. Embarass her a little.

:|

Viper GTS
 
Instead of charging $1,000.00 (how the hell did they come up with a number like that, anyway?), why not charge something like $100.00? That ought to discourage them from doing this so frequently, don't ya think?
 
I've seen the standard, run of the mill, computer power cables go bad before. She's a jackass for not even trying the most basic of remedial action.
 
Just remember that everything is the customer's fault. I make a point to remind the analysts I oversee of that fact. 🙂
 
Originally posted by: Viper GTS
Originally posted by: cybpnk
the joys of tech support.
Click to expand...

Pretty much, but at least I make decent money.

Viper GTS
Click to expand...


ya i know what you mean, here i support dial up, DSL and wireless customers. so im pretty much dealing with these people all day
 
Welcome to the club! 😉

Although not in Tech Support, I'm currently also dealing with customers who apparently have extremely low IQs and are too lazy to RTFM. :disgust:


🙂atwl
 
Originally posted by: cybpnk
Originally posted by: Viper GTS
Originally posted by: cybpnk
the joys of tech support.
Click to expand...

Pretty much, but at least I make decent money.

Viper GTS
Click to expand...


ya i know what you mean, here i support dial up, DSL and wireless customers. so im pretty much dealing with these people all day
Click to expand...

I used to do ISP support, it sucked at times. The nice thing about what I do now is the cost of entry is steep - The absolute cheapest printer I support is $800. Thankfully that weeds out most home users & a lot of idiots.

Then again, you'd be surprised how many idiots work for companies who can afford $3,000 wide format color laser printers.

Viper GTS
 
I would be annoyed if one of the printers at work didn't work, I called the IT dept, and they told me to fix it. That's their job. They get paid to fix broken computers/printers, I have a different job.
 
Originally posted by: Viper GTS
Anybody here think people are inherently good? You're wrong.

I do support for corporate level laser printers. I got a call from one of our lower level agents, had a customer with a color laser that wouldn't power on.

She had been reluctant to do any troubleshooting with him, she tried another power outlet but when he asked her to try another power cord she refused & said she wanted a tech.

He explained all this to me before I ever talked to her.

When I got her, suddenly her story changed.

Me: I talked to Eric, he remembers trying another outlet but not trying another power cord.
Her: I did it while on the phone with him.

Flat out lied to me. With the other agent still on the phone, mic muted. Of course I can't call her a lying bitch, so I had no choice but to send in the dispatch. Who knows if she did ANY of the troubleshooting we asked her to, $10 says the tech gets onsite & discovers their power strip is turned off. 95% of the time it's something stupidly simple, there's very rarely anything actually wrong with the printer when it won't power on.

In theory if it turns out to be something she should have caught we can charge her (around $1000 for a visit), but in reality it never happens. I hate people like that, I wanted so badly to have the other tech speak up & catch her. Embarass her a little.

:|

Viper GTS
Click to expand...

You lost all hope of the human race over a stupid tech support problem? I think you need to get out more!
 
Originally posted by: Ornery
Instead of charging $1,000.00 (how the hell did they come up with a number like that, anyway?), why not charge something like $100.00? That ought to discourage them from doing this so frequently, don't ya think?
Click to expand...
A big business will shrug off a $100 service call. We pay $500 for tiny little sample pans that we use once and then throw away.

If those pans (or the service call in this case) were $1000 or $2000, we'd seriously be considering other alternatives.

The money would have to be VERY good before I'd go back to tech support
 
:Q Wait she didn't whine and mope on the phone to the tech guy and got you called up and she didn't jump all over you? 😛
 
Originally posted by: MrBond
Originally posted by: Ornery
Instead of charging $1,000.00 (how the hell did they come up with a number like that, anyway?), why not charge something like $100.00? That ought to discourage them from doing this so frequently, don't ya think?
Click to expand...
A big business will shrug off a $100 service call. We pay $500 for tiny little sample pans that we use once and then throw away.

If those pans (or the service call in this case) were $1000 or $2000, we'd seriously be considering other alternatives.

The money would have to be VERY good before I'd go back to tech support
Click to expand...
Well, at least the $100.00 would help defray the cost of the tech going to the site. As it is, they get nothing! I can see why they wouldn't want to sock them with a $1,000.00 bill for changing cords.
 
I got a call from a teller the other day, and we determined in under 5 minutes that there was an network connection problem (cable or wall, couldn't tell over the phone). Anyway, 5 minutes later, I get a call from her supervisor, who didn't know she had called, telling me that her HD was dead again (just replaced stupid Quantum Bigfoot 2 weeks earlier with nice WD drive). She read me the same error that she had written down before, and insisted that I get out ther immediately. I called back, and had the teller try using one of my spare cables in the network closet, and she was back up.
 
Co-Worker: Are you connected to the VPN?
Lady: No, how do I do that?
Co-Worker: Just double click the little icon on the desktop that look like a lock.
Lady: SEEEE, you guys ALLWAYS DO THIS TO ME. You tell me to do things that make NO SENSE>
Co-Worker: ...the lock...on the desktop...click it twice, really fast
Lady: OH...ok, its working now.
 
Originally posted by: freedomsbeat212
Originally posted by: Viper GTS
Anybody here think people are inherently good? You're wrong.

I do support for corporate level laser printers. I got a call from one of our lower level agents, had a customer with a color laser that wouldn't power on.

She had been reluctant to do any troubleshooting with him, she tried another power outlet but when he asked her to try another power cord she refused & said she wanted a tech.

He explained all this to me before I ever talked to her.

When I got her, suddenly her story changed.

Me: I talked to Eric, he remembers trying another outlet but not trying another power cord.
Her: I did it while on the phone with him.

Flat out lied to me. With the other agent still on the phone, mic muted. Of course I can't call her a lying bitch, so I had no choice but to send in the dispatch. Who knows if she did ANY of the troubleshooting we asked her to, $10 says the tech gets onsite & discovers their power strip is turned off. 95% of the time it's something stupidly simple, there's very rarely anything actually wrong with the printer when it won't power on.

In theory if it turns out to be something she should have caught we can charge her (around $1000 for a visit), but in reality it never happens. I hate people like that, I wanted so badly to have the other tech speak up & catch her. Embarass her a little.

:|

Viper GTS
Click to expand...

You lost all hope of the human race over a stupid tech support problem? I think you need to get out more!
Click to expand...

I lost all hope for the human race a long time ago. Try working tech support for any length of time and you probably will too. 😉
 
Originally posted by: MogulMonster
I got a call from a teller the other day, and we determined in under 5 minutes that there was an network connection problem (cable or wall, couldn't tell over the phone). Anyway, 5 minutes later, I get a call from her supervisor, who didn't know she had called, telling me that her HD was dead again (just replaced stupid Quantum Bigfoot 2 weeks earlier with nice WD drive). She read me the same error that she had written down before, and insisted that I get out ther immediately. I called back, and had the teller try using one of my spare cables in the network closet, and she was back up.
Click to expand...

ah yes, the head and ass syndrome where one does not know what the other is doing. I get those all the time. To me, it just means I closed two work tickets for the time and effort of one. 🙂
 
I work 3 hours a week at best buy.. we have a HP 4000tn there that breaks ALL the TIME. It is so freakin annoying. Paper sensors go bad constantly.


Also, if we send something for service and it is deemed NFF (no fault found) we charge the customer $25.
 
Oh great. I'm starting work in the network tech support dept. at Cornell in two weeks. Thanks for the encouraging previews. 😉
 
I tried to do tech support but I couldn't stand it. I would seriously turn into a violent and angry person... oh wait... No seriously I see bullsh!t like this all the time and it does suck. Imagine being a cop though. Does anyone ever tell cops the REAL truth? Doubtful. I have this theory that people can't be honest because they don't want a hassle or they don't wanted to be embarrassed. I haven't had faith in the human race for a long time now.
 
Originally posted by: se7enty7
I work 3 hours a week at best buy.. we have a HP 4000tn there that breaks ALL the TIME. It is so freakin annoying. Paper sensors go bad constantly.


Also, if we send something for service and it is deemed NFF (no fault found) we charge the customer $25.
Click to expand...

When maintained properly 4000's are VERY reliable. What exactly does it do?

Viper GTS
 
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