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I never knew getting your bill lowered was this easy

Leros

Leros

Lifer
On a whim, I called Time Warner to see if I could get my bill lowered. The conversation basically went as follows:

CS Rep: "How can I help you?"
Me: "I'm currently paying $55 for internet, can you do anything to lower that?"
CS Rep: "Sure, I'll drop that $40."
Me: "Cool, bye".

Its only $15, but not bad for a 3 minute phone call. I should have done this years ago.

(About a month ago, I cancelled my television service, which brings my total bill down from $125 to $40)
 
they were ripping you off and they knew it 🙁

but +$180/year with a few minutes of effort ain't so bad
 
I was trying to call time Warner to get my bill lowered after their 1 year promo rate, I waited on hold for 20 min three times. Each time I kept getting disconnected by them. I was passed and the last time I told them just cancel that shit. Using verizon LTE since then.
 
Leros said:
I've always been amazed by how nice and helpful the Time Warner reps are. I actually feel like they kind of care.
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I don't work for TW but I do work for a large cable company.

Your end price is much less important to us than your experience and in turn, your opinion of the company. We get paid to care. Matter of fact about the only thing I can do to endanger my job is to not take care of a customer.
 
I was talking with my dad earlier. He has satellite TV, he cancelled and they kept sending him crap to get him to resubscribe. Eventually he did, at half the price he was previously paying for a year. When that year is up he's going to just cancel again if the rate goes up and wait until they offer him another cut price deal. (Sky in the UK).
 
In my experience the key words are "cancel due to dissatisfaction" and then instantly they're willing to work with you.
 
I just did that with CC company. Got my question answered, the nice lady asked if there was anything else she could for me, I said lower my interest rate, she cut it in half.
 
rudeguy said:
I don't work for TW but I do work for a large cable company.

Your end price is much less important to us than your experience and in turn, your opinion of the company. We get paid to care. Matter of fact about the only thing I can do to endanger my job is to not take care of a customer.
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What about the field techs? What do they get paid to do? "Care" doesn't seem to be part of it.

Awhile back, at my parents' house, there was an audio problem wherein one or both of the stereo channels would intermittently fade out on its own. It wasn't the TV either, as the same thing happened on my PC's tuner card.
The tech's equipment thing didn't detect any problem though, and he apparently didn't want to stick around to diagnose it. "Well listen, your service is mostly working, and I've got other calls that don't have any service at all, so there's really nothing I can do today." That's about what it amounted to.
Similar thing where I'm at now, the connection speed sometimes takes a dive, mainly when I use any manner of streaming video service. The tech was out about 30 minutes after the time window they gave had expired, didn't find any problems, and didn't do anything about it.

Two different companies, but the same experience with either one.


I've ditched the TV portion of my service, so at least they're pulling a little less money out of me each month.
 
When I did this with TW they dropped it to $29.99 for a year. Its at $34.99 right now, for 6 months. After the 6 months I will call them again. I just tell them I can get better deals and they need to match them.
 
Time Warner is pretty odd with lowering rates.

I called them last year and told them I wanted at least a partial credit for internet service over the 2 previous months as it had been completely unusable, and I even had to resort to tethering from my phone several times per week.

Eventually spoke to a manager who asked if I had called in to report the issue. I old him I hadn't as other people had reported it and were told that there were problems in the area and it was being worked on... no reason for me to also call in. He said sorry, you should have called. I said sorry to hear that, I'd like to cancel my service now.

The above was more like a 30 minute heated conversation. I was paying $120/month for TV and internet, and was looking for around $40 or $50 in total credit for 2 months of crap internet service, which is probably 40-50% of the monthly internet charge.

He finally transferred me to somebody (in India) who handled cancellations. He asked me why, I told him, and he offered me $25/month off my service for 1 year if I stayed on. They'd rather give me $300 than the $40 I was looking for. 😵
 
It's going to be funny when you realize in a few days that your internet is going much slower and find out they just put you on a lower tier and you're still paying list price. 😀 😛
 
There has been a shift in a lot of companies to provide better customer service to keep customers even if it means taking a hit on a few $$$ here and there. You're more likely to stay with them even if you have alternatives.

The company I work for made this transition a few years ago and we ended up gaining more business $$$ because of it - they simply would rather work with us than other competitors. 🙂
 
I call Comcast every 6 months or so for this same reason. I've have gotten my bill lowered every single time I've called. There are always unadvertised opt-in specials.
 
I do this with time warner, just in the fall I did it for second year in a row. if you need to, talk to the "product specialist". The first line person may not play ball. Call again or ask to speak to somebody who can. They very, very regularly will lower one's bill, especially if threatening to walk. told a coworker about it, too, saved him at least $200 over the past year. I don't know why not everybody is doing this.
 
Doppel said:
I do this with time warner, just in the fall I did it for second year in a row. if you need to, talk to the "product specialist". The first line person may not play ball. Call again or ask to speak to somebody who can. They very, very regularly will lower one's bill, especially if threatening to walk. told a coworker about it, too, saved him at least $200 over the past year. I don't know why not everybody is doing this.
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Because if everyone did this, these companies would stop offering these discounts.
 
While we're on the subject. What do you guys pay for Sirius XM? My 3 month free trial is about to run out and I'm not too keen on paying $18 a month for it (at least that's what the letter they sent me is offering).
 
Leros said:
While we're on the subject. What do you guys pay for Sirius XM? My 3 month free trial is about to run out and I'm not too keen on paying $18 a month for it (at least that's what the letter they sent me is offering).
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I believe $25/6 months is the current best promo rate. I'm still with the previous package of $25/5 months.
 
cronos said:
I believe $25/6 months is the current best promo rate. I'm still with the previous package of $25/5 months.
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I can live with that. I'm not willing to pay more than $7 or 8 a month for Sirius XM.

How do I get that deal?
 
Leros said:
I can live with that. I'm not willing to pay more than $7 or 8 a month for Sirius XM.

How do I get that deal?
Click to expand...

I'm not willing to pay anything for SiriusXM. I had a free trial subscription when I bought my car and the quality is crap. Now, I just stream pandora or slacker from my phone.
 
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