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I need help with comcast ~ ugh

M

morkinva

Diamond Member
I called them to set up an account on 12/21, and I still don't have an account set up. What the hell is wrong with these people? I have spoken to several techs, several supervisors, these people don't seem to know their ass from their elbow. Each time I call requires at least 1 hours' time on hold.

Here are some comments from various brain dead individuals or on my file:

"cannot find name for head end"
"cannot find modem on grid" or matrix, or whatever the heck they called it
"account information appears on one database but not on another"
"I cannot set up a new account from scratch"
"there is a backlog of setting up accounts, it appears it will be a few more days"
"we don't know our ass from our elbow"

It's getting close to two weeks and I believe my problem here is unique. But everytime I call I have to talk to a new person, go through all of this crap again, and end up bashing my head against the wall. One of the techs recommended to set up a new account from scratch, but he could not do it because the computers were working 'very slowly' and to call back later. I called back an hour ago, and this supervisor didn't want to do that, and indicated that account escalation would occur soon because mine was marked 'priority'. I told him I was not comforted by that fact. Yesterday, one of the techs indicated that my modem now could be found.

Does anyone know somebody who can help, or can smack some people around at their place near Buffalo, or just shoot me in the head?

Thanks
 
Funny, back in 1999 I got my comcast @home setup in 2 days

That was the day I called I was online in 2 days, uncapped too =)

But alas, those days are long gone =(
 


<< Funny, back in 1999 I got my comcast @home setup in 2 days That was the day I called I was online in 2 days, uncapped too =) But alas, those days are long gone =( >>



Apparently they still think they can do it in that time. The first day I called they said "your account setup should take 24 to 48 hours!"

omg I'm fuming !!!&*(@$)&_%TY#)8y50qy574
 


<< and I believe my problem here is unique >>

ha! You are the kind of customer I dread getting on the phone for more than one reason. :|

God, man, if your account is marked "priority", then sit back and let them do their job. I've seen accounts take up to 4 weeks to get settled down.

Nik
 


<<

<< and I believe my problem here is unique >>

ha! You are the kind of customer I dread getting on the phone for more than one reason. :| Nik >>



My intuition tells me it's unique, as each person I speak with over there mumbles something about not understanding what the problem is, the account not having any payment information on it (which MUST be unique), my hearing them physically scratching their head, etc.

You are the kind of tech I dread getting on the phone as you'd simply dismiss me as another stupid customer just like you're doing now, and not try anything new. When in fact, you are a part of an organization that needs to get their s*it together, and you're the one who should be embarrassed.
 


<< My intuition tells me it's unique >>

LMFAO



<< which MUST be unique >>

OMG! bwuhahahaha!


I'm not embarrassed because I'm not the tech handling the call. I'm not the dumbass screwing up. The reason the technicians you're talking to are scratching their heads is because they barely qualify for the Tier1 position that they've weasled their way into. I deal with someone having either nearly the same issue or the exact same issue you're going through every day. The only difference is that I work for AT&T now instead of @Home (and, subsequently, Comcast).

Give a Tier2 tech authority to work with billing, provisioning, and new customers and you'll have your problem will be fixed after the first phone call.

You need to relax. You need to let your techs do their job, or make a formal complaint, or go elsewhere for service.

Nik
 


<< I have a marginally related question. ;-)

I'm trying to email an acquaintence who uses comcast@home, but he didn't specify whether his email address was xxxx@home.com xxxx@home.net xxxx@home.xxx??? He just wrote xxxx@home (xxxx being his ID). >>

Send an email to all three addresses. Whichever two get returned are the wrong addresses.

🙂

Nik
 
<<God, man, if your account is marked "priority", then sit back and let them do their job. I've seen accounts take up to 4 weeks to get settled down.>>

And you really think that's adequate? Getting billed for a month during which he couldn't even use the service is okay? Sounds like you have adapted to the Comcast corporate policy perfectly. 😛

Yes I realize that was with your days with @Home.



tcscenter,

It should be @home.com (at least that's what MINE is).
 
Still no joy 🙁

'Cable Data' shows the account is not serviceable, the 'remedy database' shows that it is. Although the modem can be seen on the network, there is no node or head-end information in either database. The account cannot be provisioned until something gets straightened out by the 'local market'.

Is this problem unique? The shift supervisor I just spoke with said that he's seen it about 4 times in the 4 years he's worked there. I'd say that qualifies.

edit>> just how many customers are serviced by the average node? Does this mean I'm the first customer to try to get set up on this node?
 
comcast has a crapload of issues right now, because they are transitioning to their own network. it may take you quite a while to get online, due to the fact they are moving all @home users to comcast.net network.


i would have not signed up at this time.
 
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