Okay here is the story: Last week I purchased a dell laptop from eBay. I received the laptop last Friday, and contacted the seller to get the laptop transferred over to me legally (for the warranty and such).
The seller says that ?I sold the computer for a friend,? and that? The service warranty was not included in the auction, He's [his friend] telling me that he had transferred it to his newer laptop. That?s all I know?
I had looked on line at support.dell.com and seen that the laptop still had a nice service warranty left (until early 2005) so I am interested in getting this. I persist and tell him that dell still has the information listed under this laptop, so it doesn?t seem like it was transferred properly, and that regardless I want the laptop in my name, and that all I need is his friends name and the invoice number to transfer the ownership.
He replies back ?ok, now I think I know why, I was just talking to him, my friend bought the computer at a flee market, and what you have is all that he got.?
So I contact Dell, and after learn that UPS reported it lost in transit and had to pay Dell for it. So the laptop is technically stolen from UPS. Dell recommends that I contact UPS and try to buy the ownership from them. I just emailed UPS, and tried to explain the situation.
So I need advice. Has something like this happened to anyone else? Anyone familiar with UPS?s policy on this? What do I say to the seller? (Neither of us has left feedback for the other yet) What is my next move?
The seller says that ?I sold the computer for a friend,? and that? The service warranty was not included in the auction, He's [his friend] telling me that he had transferred it to his newer laptop. That?s all I know?
I had looked on line at support.dell.com and seen that the laptop still had a nice service warranty left (until early 2005) so I am interested in getting this. I persist and tell him that dell still has the information listed under this laptop, so it doesn?t seem like it was transferred properly, and that regardless I want the laptop in my name, and that all I need is his friends name and the invoice number to transfer the ownership.
He replies back ?ok, now I think I know why, I was just talking to him, my friend bought the computer at a flee market, and what you have is all that he got.?
So I contact Dell, and after learn that UPS reported it lost in transit and had to pay Dell for it. So the laptop is technically stolen from UPS. Dell recommends that I contact UPS and try to buy the ownership from them. I just emailed UPS, and tried to explain the situation.
So I need advice. Has something like this happened to anyone else? Anyone familiar with UPS?s policy on this? What do I say to the seller? (Neither of us has left feedback for the other yet) What is my next move?
