Man, I can hear that.But I miss the interaction with my customers and the satisfaction of a job well done. I don?t get that where I work now. I don?t see happy customers, or mad ones either, when my job is complete.
I spent 30+ years working directly with customers and like you said, 'it was the best of times, it was the worst of times'.
I was a Field Service Tech for IBM and nothing beat the satisfaction of getting a crashed server back up and running quickly enough to elicit 'oohs' and 'aahs' from various members of the office staff.
It was icing on the cake if the boss was around.