i remember i had a similar problem with the util. i skipped or neglected one step and it ruined the wole process. make sure u follow the instructions very precisely. but here is an easier, but less flexible approach. u using fat or ntfs? if u using fat... then boot with a bootable floppy. browse to the "sam" file. just rename it, delete it, whatever. just get rid of it. when win2000 reboots, it will recreate the sam file. the admin password will be blank. all other passwords will be gone too tho.