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I just installed an EPO (brand) 16x DVD-rom and it won't recognize media...

R

rnmcd

Platinum Member
I have inserted CDs then DVDs into the drive but the drive won't spin and the files don't show up in Windows Explorer. I get this message when I try to look at the drive:

>>Please insert a disk into drive E:



Device Manager shows that the "Device is working properly".


btw, it is getting power--the media will eject.

Any suggestions?

Thanks.
 
Hmmm, only thing I can think of is if a Master/Slave setting is incorrect. (I assume your on an IDE port. Is it the secondary or primary? What setting do you have for master/slave jumpers?)
 
Originally posted by: BraveSirRobbin
Hmmm, only thing I can think of is if a Master/Slave setting is incorrect. (I assume your on an IDE port. Is it the secondary or primary? What setting do you have for master/slave jumpers?)
Click to expand...

It's set as the secondary IDE slave.

The odd thing about it is I just switched out an Artec 16x dvd-rom and put this one in its place. I didn't figure there would be any problems...but there are.
 
I don't know what could be wrong. I am guessing your hard drive was always in place (with the original Artec CD installed) so its probably set to master.

I'm also assuming everything shows up correctly in your bios as far as the IDE primary/secondary, master/slave settings are concerned. You already said it showed up in device manager and you can eject media so power is not the issue.

The only other thing I can think of is try to remove the Maxtor drive and set your the CD to master, then make sure you go into the bios and change the settings (hit return on the drives for automatic detection), then see if anything changes.

If that doesn't work I'm not sure what is wrong. Maybe try changing out the ribbon cable (possibly damaged somehow??).
 
Ahh... EPO. Not the highest quality equipment out there.

To determine whether it's a software or hardware problem, you could get a Win9x bootdisk with CD-ROM support and see if you can access the drive from DOS.
 
Here's what I've tried (just a few minutes ago):

I reinstalled the drive that was in the Secondary IDE Slave position--it works fine. The only thing I noticed is that the OS assigned a different drive letter for this drive. Would that cause any problem with the DVD-rom I am trying to get to work?

Also, I noticed in the troubleshooting section of the manual it says, "This DVD-rom supports plug & play, so you won't have to install any driver under win95/98/2000. If your win 95/98/2000 can't access this DVD-rom, please manually edit "config.sys" under root directory to remove your previous CD-rom driver, then reboot your computer."


Is that worth a try?


Thanks.
 
Yes, it wouldn't hurt to edit the config.sys at this point. Just edit out any CD driver (type REM in front of the driver with notepad). May want to check the config.nt also (under WINNT\system32 directory for Win2K).

Maybe the drive is just bad. Do you have another system you could check it with?

Also, is everything showing up correctly in your bios?

Other than that, I'm out of ideas.

Good idea try the boot disk as was suggested. If you don't have one go to BootDisk.com and click on their first option to get a boot disk with universal CD ROM drivers: "DOS - Windows 9X/NT4/2000/XP Excellent Bootdisks "
 
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