I hate Peco

[Deeko]

I moved in June, closed my Peco account...apparently they didn't get the memo (or didn't mark it down in their system that I called them). I have mail forwarding set up to my new address, they never mailed me another bill, so I assumed all was well....until I received a letter and mulitple phone calls this week from a collection agency! Addressed to my NEW address, not forwarded!

So I just called customer service, he said he had no record of my moving out, so its not their fault, I'm still liable, etc. I told them that's ridiculous, I called them to cancel, there is no way I'm paying for electricity I didn't use. He said they'll "make a note of it" and asked for my new contact information.

Now....
A) Why didn't they cancel my account
B) Why didn't they mail me a bill if they didn't cancel the account, the rest of my mail got forwaded here
C) Where did the collection agency get my current address, before today I never gave it to Peco
D) Does 'they'll make a note of it' mean they're going to stop calling me

ugh...I hate you Peco.

 

[MichaelD]

WTH is Peco?

Fast food place with delivery?
Local cable company?
Local electric company?
Worldwide investments?
Nationwide educational loan institution?

Your post is kind of...whiny and vague.

 

[Nohr]

Originally posted by: MichaelD
WTH is Peco?

Fast food place with delivery?
Local cable company?
Local electric company?
Worldwide investments?
Nationwide educational loan institution?

Your post is kind of...whiny and vague.

"I told them that's ridiculous, I called them to cancel, there is no way I'm paying for electricity I didn't use."

It made sense to me.

 

[Deeko]

I updated the title, does that suit you MichaelD?

I'll simplify it for you.
1) Canceled electricity in June (moved out June 30)
2) Set up mail forwarding successfully, never received anything else from Peco
3) Received notice from collection agency for delinquent Peco bill at new address, not forwarded (Peco does not have new address)
4) Called Peco, they never canceled my account, claim I'm still liable
5) They say they'll "make a note of it"
6) I hate Peco

 

[amdskip]

It happens, we are all just a number.

 

[IEC]

Did you get some kind of confirmation or the rep's name when you called to cancel?