I hate IBM. (Update: Resolution?)

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NogginBoink

Diamond Member
Feb 17, 2002
5,322
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There is indeed a higher authority.

It's called the court system.

Get them to put the denial in writing, with reasons why, and get the laptop back.

Write letters to your state's attorney general and the FTC, and cc: IBM on them.

Then file a lawsuit in small claims court.
 
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Entity

Lifer
Oct 11, 1999
10,090
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Given that the laptop isn't broken, I went off to try an external wireless card. Seems to be working well for the time being. If there aren't any other problems with the computer, I guess I'll just stick with this one. Meh. I'll investigate any legal recourse I might have, but I don't think there's much.

Rob
 
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rahvin

Elite Member
Oct 10, 1999
8,475
1
0
Originally posted by: Entity
Given that the laptop isn't broken, I went off to try an external wireless card. Seems to be working well for the time being. If there aren't any other problems with the computer, I guess I'll just stick with this one. Meh. I'll investigate any legal recourse I might have, but I don't think there's much.

Rob
Click to expand...

Do what NogginBoink suggested and get a written denial of warranty service and file in small claims court. If I was you I would be pissed enough to do it just out of spite.
 
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Entity

Lifer
Oct 11, 1999
10,090
0
0
Originally posted by: rahvin
Originally posted by: Entity
Given that the laptop isn't broken, I went off to try an external wireless card. Seems to be working well for the time being. If there aren't any other problems with the computer, I guess I'll just stick with this one. Meh. I'll investigate any legal recourse I might have, but I don't think there's much.

Rob
Click to expand...

Do what NogginBoink suggested and get a written denial of warranty service and file in small claims court. If I was you I would be pissed enough to do it just out of spite.
Click to expand...

Already asked for the denial of service, they refused, I said that I have a legal right to it, and they have since reconsidered.

Rob
 
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Entity

Lifer
Oct 11, 1999
10,090
0
0
Just got a call from their support (again). They're having me send the laptop back to diagnose whether the problems I'm having are related to the USB ports or not (heh). So back to service it goes.

I'll be emailing Palmisano about it if they don't take care of it this time around, and will be preparing any legal recourse I have as well. Ugh.

Rob
 
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rahvin

Elite Member
Oct 10, 1999
8,475
1
0
Originally posted by: Entity
Just got a call from their support (again). They're having me send the laptop back to diagnose whether the problems I'm having are related to the USB ports or not (heh). So back to service it goes.

I'll be emailing Palmisano about it if they don't take care of it this time around, and will be preparing any legal recourse I have as well. Ugh.

Rob
Click to expand...

If you keep insisting on the written denial of warranty service they will likley fix it because they know if they give you that in writting you can sue them in a 5min case.
 
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Entity

Lifer
Oct 11, 1999
10,090
0
0
Originally posted by: rahvin
Originally posted by: Entity
Just got a call from their support (again). They're having me send the laptop back to diagnose whether the problems I'm having are related to the USB ports or not (heh). So back to service it goes.

I'll be emailing Palmisano about it if they don't take care of it this time around, and will be preparing any legal recourse I have as well. Ugh.

Rob
Click to expand...

If you keep insisting on the written denial of warranty service they will likley fix it because they know if they give you that in writting you can sue them in a 5min case.
Click to expand...

I've insisted like 25 times. It's funny, because each time I mention it, I get a pause on the other line, followed by . . . ok, let me see what we can do. It's like their tone changes quickly.

They still aren't being super helpful, but I'm feeling like I'm making slow progress.

Rob
 
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rahvin

Elite Member
Oct 10, 1999
8,475
1
0
Originally posted by: Entity
I've insisted like 25 times. It's funny, because each time I mention it, I get a pause on the other line, followed by . . . ok, let me see what we can do. It's like their tone changes quickly.

They still aren't being super helpful, but I'm feeling like I'm making slow progress.

Rob
Click to expand...

If they try to weasel out of it just make sure you get that letter, its one thing to tell you they won't fix it and hope you will go away and for them to actually deny the warranty and put it writting. Depening on the state you live in the Warranty, no matter what is disclaimers are in it, may need to be honored according to your state law regardless of any determinination they make. I would also start recording any phone coversation you have with them and tell them that you are recording when they call.

See if they don't ever give you anything in writing they can deny everything they have told you if it backfires on them. They put it in writting and those words can be the club you beat them to death with. I would tell them they have 2 choices, they can fix it at no cost to you or they can put it in writting why they don't feel this is a warrantable repair. And I would make sure to record the next coversation with them if I was in your shoes.
 
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BHeemsoth

Platinum Member
Jul 30, 2002
2,738
0
76
Originally posted by: davew0670
buy a new one. put old one back in box. return box for refund. ibm deserves it. I dont normally advocate this sort of thing but sometimes its called for.
Click to expand...


Thinkpads are difficult to do this with, thanks to the many different configurations.

And, I'm sure they compare serials.
 
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KC5AV

Golden Member
Jul 26, 2002
1,721
0
0
If they won't provide you with a written denial, simply record the conversation. I'm sure that at some point when you call, you get a message that says "To insure quality, this call may be recorded". I figure they intend it to mean that they can record it for QA purposes, but it sounds to me like it is permission for you to record them. Good luck.
 
MustangSVT

MustangSVT

Lifer
Oct 7, 2000
11,554
12
81
Originally posted by: Entity
The USB port has a little plastic connector covering the metal prongs on the USB port. That little black piece is gone. That's all.

There is no damage to the laptop -- I've been incredibly good to it. :|

Rob
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go up the ladder.

they merely follow procedures to cut cost.

 
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Entity

Lifer
Oct 11, 1999
10,090
0
0
Finally got a hold of someone who seems to be helping me. They said they're putting in a new system board on Monday and we're hoping that will fix all of the problems. Woohoo!

Rob
 
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Entity

Lifer
Oct 11, 1999
10,090
0
0
Thanks for all your help, guys -- I think that me asking for the "written denial of warranty service" may have helped my case a bit. I'm glad they're finally being reasonable and taking a look at the computer itself rather than just denying coverage because they can.

Rob
 
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