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I hate Cingular

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As with any large company, you can talk to 5 different people, and get 5 different answers. Cingular is working on training all employees better so that you get the same answers from everyone, but there a lot of new employees, and it takes time.
As for the rep you talked to, he was most likely a former At&t employee who was used to wheeling and deeling, and doesn't understand that that is not the Cingular way.
At&t customers - stop whinning about it not being the same with Cingular, it's a different company. Yes, At&t would waive fees, discount phones more than they should, give credits, and extra minutes, but they also were on their way to bankruptcy!
 
"Beyond adding more towers, Cingular has two options here to beef up their network. The first would be to forcibly retire all TDMA phones and offer upgrades to GSM units, reclaiming the entire lower PCS band for GSM use.
AT&T Wireless was already working on ridding itself of TDMA phones by offering discounted upgrades on new phones. The carrot approach works well for the willing, with the stick reserved for the rest."

Bingo
 
I?ve dealt with all three companies and have a few words to say about each:

All of the Verizon Wireless stores I?ve visited have dummy phones on display. As such, you can?t take the menus for a spin. Their sales staff tends to not know much about their products beyond the basics. Corporate customers are all but kicked out the door and told to deal with their corporate liaisons. Support over the phone is also nothing special, with your typical hit or miss service. Nothing horrible, nothing fantastic.

AT&T Wireless stores have always had real working phones up on display. More often than not, you ended up with a phone rep that was also a phone geek. Their sales staff is more than willing to help corporate customers out, a real plus in my book. Their technical support was usually good, with a very rare instance of an idiot. My only complaint was when they started blocking calls to their 1-800/*611 tech support from mobile numbers a few months before the merger. If you had a problem, you had to call from a landline. What really pissed me off was that cell phones from other carriers were also blocked due to the number portability issue. I don?t own a landline, I had to call from work.

Cingular Wireless tech support has been getting better. When I first tried Cingular about 18 months ago, I ended up with a few real idiots. I also ended up with some really helpful folks. My big issue then, trying to get a Nokia 6340i GAIT phone (AMPS/TDMA/GSM) to work in Seattle, was really testing their engineers. I ended up leaving Cingular because the GAIT phone didn?t work on the old Pac-Bell wireless network. These days, much better. Support reps will call me back to verify that things are working well, I receive free credits for issues and otherwise other nice stuff.
 
They emailed me back saying they would give me the phone for 50 bucks but I would have to go from 1 year to 2 years. I'm still not satisfied, as I believe they broke the verbal agreement they made with me. So I'm going to return the phone and finish out my ATT contract, then move to Verizon.

 
Originally posted by: Aimster
Dude I want to do the same thing. I have AT&T want to go to Cingular.

Did you just ask for that phone for free or she offered it to you?
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I asked for the phone. I told the rep that I wanted to switch over to Cingular, and wanted a 1 year contract and a free Moto v551 phone. She told me it wouldn't be a problem. She even offered to increase my anytime minutes to 1000 at no extra charge. It's obvious to me now that the rep was probably doing this to get the commission and banking on me paying for the phone to avoid the hassle.
 
Originally posted by: Scarpozzi
They're mistaken again. Call your Credit Card company and have them take the charge off your card.
Click to expand...

I mulled that over for a bit, but all that would lead them to do most likely is cancel my phone service and send me to collections.
 
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