I guess he really likes to hear himself talk...

[SketchMaster]

User:
"Normally, when I use a phone, I can hear my own voice in the ear piece. On the phone in my cube I can?t hear my own voice. It sounds like the phone is dead. Is this normal?"

Me:
"Are you having any other problems with the phone? Has anyone said they couldn?t hear you when you call them or have you not been receiving sound from people when they talk to you?

If people can hear you and you can hear them then I don?t think there is anything wrong with the phone. Let me know if you are having issues with it and I?ll take a closer look."

User:
"The problem is I can?t tell if people hear me. I can?t hear me. If it was my home phone I would say the phone or receiver is dead and I would get another one."

So I called him and guess what? The damn phone works. 😛

 

[newb111]

It's called sidetone. All phones have it, and it can be disconcerting when the sidetone is not there, or much lower than you are used to.

 

[loup garou]

Text

EDIT: Dammit, beaten to it.
EDIT2: And I've never read a more typical helpdesk response to a legitimate question than the OP's.

 

[hanoverphist]

older phones used to echo your voice into the earpiece, lots of people got used to hearing that. when we moved to digital phones with filters built in (like digital filtered cell phones) that echo was gone. took a while for me to get used to, but i did eventually. this guy is just missing that echo is all

 

[hanoverphist]

side tone eh? never knew that. see? i learn stuffz here at ATOT all the time! =P

 

[Feldenak]

Originally posted by: newb111
It's called sidetone. All phones have it, and it can be disconcerting when the sidetone is not there, or much lower than you are used to.

It's also why people tend to talk louder on cell phones...no sidetone.

 

[Mr Pickles]

We don't support idiots here. I think that should be a global policy.

 

[MattCo]

Sidetone actually helps people be quieter on phones as well. Thats why you see people shouting on their cell phones so damn much.

Edit - Ugh. Feld beat me to it, need to learn to take less than 2 minutes typing short posts.

 

[Feldenak]

Originally posted by: MattCo
Sidetone actually helps people be quieter on phones as well. Thats why you see people shouting on their cell phones so damn much.

I said that already. 😛

 

[MattCo]

Originally posted by: Feldenak

Originally posted by: MattCo
Sidetone actually helps people be quieter on phones as well. Thats why you see people shouting on their cell phones so damn much.

I said that already. 😛

Quit it, I was editing my prev post (slowly) while you were typing this!

 

[vi edit]

Originally posted by: Feldenak

Originally posted by: MattCo
Sidetone actually helps people be quieter on phones as well. Thats why you see people shouting on their cell phones so damn much.

I said that already. 😛

He's your forum appointed sidetone.

 

[Feldenak]

Originally posted by: vi edit

Originally posted by: Feldenak

Originally posted by: MattCo
Sidetone actually helps people be quieter on phones as well. Thats why you see people shouting on their cell phones so damn much.

I said that already. 😛

He's your forum appointed sidetone.

😀

 

[Feldenak]

Originally posted by: MattCo

Originally posted by: Feldenak

Originally posted by: MattCo
Sidetone actually helps people be quieter on phones as well. Thats why you see people shouting on their cell phones so damn much.

I said that already. 😛

Quit it, I was editing my prev post (slowly) while you were typing this!

~10 years of data entry will make you a fairly quick typist. 🙂

 

[SketchMaster]

We are on a digi framework, I tried to explain to the user that not hearing an echo is normal. He told me over the phone that he swears it is broken.

 

[MattCo]

Originally posted by: Feldenak

Originally posted by: vi edit

Originally posted by: Feldenak

Originally posted by: MattCo
Sidetone actually helps people be quieter on phones as well. Thats why you see people shouting on their cell phones so damn much.

I said that already. 😛

He's your forum appointed sidetone.

😀

😀

 

[cherrytwist]

Originally posted by: SketchMaster
We are on a digi framework, I tried to explain to the user that not hearing an echo is normal. He told me over the phone that he swears it is broken.

So why don't you get off your lazy bum and FIX IT? 🙂

 

[dainthomas]

Originally posted by: SketchMaster
We are on a digi framework, I tried to explain to the user that not hearing an echo is normal. He told me over the phone that he swears it is broken.

Tell them that the noise he's about to hear isn't a dial tone, it's your new testing frequency.

 

[LaBella]

people who speak loudly on cell phones should be flogged and or caned. oh, and on television (live)

 

[Pepsi90919]

OP is a dick

 

[Miramonti]

I prefer the sidetone, but sometimes skype has less echo without it, so I have it muted. Its an adjustment - after a while you forget its not there.

 

[cmv]

Originally posted by: loup garou
Text

EDIT: Dammit, beaten to it.
EDIT2: And I've never read a more typical helpdesk response to a legitimate question than the OP's.

+1 but I'm glad I learned there was a term for side tone.

 

[0roo0roo]

yup covering up an ear and speaking outside or in an environment that masks your voice a bit cuts off your normal voice feed back. people then talk louder to compensate....which is bad.