CPA
Elite Member
Sunday, after debating for a couple of weeks, I ordered a PS2 from EBGames for my sons as a XMas gift. EBGames had free overnight shipping using FedEx. So I jumped on it.
Tuesday, came and about 5pm, no package. I called FedEx and asked when should I get worried that the package would not make it. The Rep told me 8:30pm and that due to inclimate weather there were some delays.
At 7Pm, the FedEx site said that the no attempt was made at delivery and the package was being returned to the station. So, I became upset. I called up FedEx and got the same Rep I had spoke earlier. I gave him an earfull of "Why is FedEx even allowing this type of service, if they can't deliver when promised" and "So I pay overnight delivery like everyone else, and while they get their package, I don't" lines (I know, the second line was stretching it). The Rep apologized and said it would be there Thursday, but we left it at that. So, I sent an angry email, explaining my frustration and letting them know that UPS would be my carrier of choice from now on and blah, blah, blah.
Well, 12:30 Christmas Day, I get a knock on the door. Expecting it to be my sister and her husband, I was surprised to see a Fedex delivery man there holding a package for me. My jaw dropped.
FedEX, I am sorry, you are the BEST! Noone should have to work on Christmas, and you guys did just to "wanted to make sure that if it's a present it got here on time."
(as a side note, I have learned the important lesson of making up my mind and ordering earlier.)
Tuesday, came and about 5pm, no package. I called FedEx and asked when should I get worried that the package would not make it. The Rep told me 8:30pm and that due to inclimate weather there were some delays.
At 7Pm, the FedEx site said that the no attempt was made at delivery and the package was being returned to the station. So, I became upset. I called up FedEx and got the same Rep I had spoke earlier. I gave him an earfull of "Why is FedEx even allowing this type of service, if they can't deliver when promised" and "So I pay overnight delivery like everyone else, and while they get their package, I don't" lines (I know, the second line was stretching it). The Rep apologized and said it would be there Thursday, but we left it at that. So, I sent an angry email, explaining my frustration and letting them know that UPS would be my carrier of choice from now on and blah, blah, blah.
Well, 12:30 Christmas Day, I get a knock on the door. Expecting it to be my sister and her husband, I was surprised to see a Fedex delivery man there holding a package for me. My jaw dropped.
FedEX, I am sorry, you are the BEST! Noone should have to work on Christmas, and you guys did just to "wanted to make sure that if it's a present it got here on time."
(as a side note, I have learned the important lesson of making up my mind and ordering earlier.)