I can ping, tracert, print wireless, but I cannot access the internet with a browser.

Smoove910 · Oct 10, 2015

I'd get into msconfig page and see what exactly is loading with Windows... alot of Malware can be removed, but if it's enabled to automatically load with Windows, it makes things difficult.

Also, is there a reason you are running both ipv4 and ipv6 addresses? I'd be inclined run only ipv4 since it's the standard.

Steltek · Oct 10, 2015

mikeymikec said:
1 - I've removed Iobit software (usually "Advanced System Protector") from a tonne of systems for which the customer has said that they had no idea how the software got on to their computer.

2 - Iobit is one of these companies that loves to make (and get the user to pay for) useless software, like a defrag utility for an OS newer than XP.

3 - Pretty much any software that claims to speed up your computer can be likened to "miracle cream" of yestercentury.

Iobit was also the company that Malwarebytes caught back in 2009 "borrowing" their malware signature databases to use in Iobit's own programs. Sorry, but I wouldn't trust them under any circumstances.

http://www.computerworld.com/articl...it-accused-of-stealing-from-malwarebytes.html

It might be worth the OP running a Combofix session on the machine to see if anything comes up.

jadroe · Oct 10, 2015

LPCTech said:
Run ADWcleaner, and check your IPv4 properties in the network and sharing center, local area connection properties, if there is a strange IP listed remove it. Also check that your shortcut for your browser is not somehow hijacked. try getting to a page by going to run: and typing "hh http://www.google.com" to see if you can get there.

Ok nice, I was able to get there.

jadroe · Oct 10, 2015

Smoove910 said:
I'd get into msconfig page and see what exactly is loading with Windows... alot of Malware can be removed, but if it's enabled to automatically load with Windows, it makes things difficult.

Also, is there a reason you are running both ipv4 and ipv6 addresses? I'd be inclined run only ipv4 since it's the standard.

Already gone there and brought things to a minimum at boot time.
IPv4 and IPv6 were already in the Wireless Network Connection Properties. Should I take the check out of IPv6?

MagnusTheBrewer · Oct 11, 2015

Silly question perhaps but, have you tried uninstalling your network adapter and let windows reinstall?

jadroe · Oct 11, 2015

MagnusTheBrewer said:
Silly question perhaps but, have you tried uninstalling your network adapter and let windows reinstall?

No worries on the silly question part, but yes, I have done that already.

mikeymikec · Oct 11, 2015

Did the malwarebytes scan I suggested find anything interesting?

If you've got the time/inclination, running it in safe mode /might/ be more thorough.

redzo · Oct 12, 2015

jadroe said:
No worries on the silly question part, but yes, I have done that already.

Did you check the proxy settings for each browser individually?

Also, check the browser shortcuts that you're using! The target should be plain simple, like this: "C:\Program Files (x86)\Mozilla Firefox\firefox.exe", without any other additional parameters.

I'm thinking that you could continue troubleshooting by creating a different local windows user and check the behavior when using the new user...

LPCTech · Oct 12, 2015

jadroe said:
Already gone there and brought things to a minimum at boot time.
IPv4 and IPv6 were already in the Wireless Network Connection Properties. Should I take the check out of IPv6?

Make sure you click on IPv4 in properties to highlight it(dont uncheck it) and then click properties button on the screen to look to see if the DNS is listed as an IP address in there or if its set to autoconfig. If there is an ip set, remove it. Check to auto configure.

If you were able to get to a site with hh http then it may be the browser itself. Check the properties of the shortcut and make sure that there is no website listed after the filename like chrome, firefox etc. if you havent, reset the browser as well.

John Connor · Oct 13, 2015

It's either DNS or your host file.

You tried other browsers? I have no less than three different browsers installed.

jadroe · Oct 17, 2015

Hey guys, I want to thank everyone for trying to help me!

I have tried all of your tips, from downloading the suggested SW to find bad stuff, to resetting browsers - nothing has helped so far.

Conclusion: demote that drive to the secondary in a new computer. I can't think of anything else to do, and there is SW on that drive that I want to keep.

Once again, thanks for all of your help, I really appreciate it.
:biggrin::biggrin:

jadroe · Oct 23, 2015

John Connor said:
It's either DNS or your host file.

You tried other browsers? I have no less than three different browsers installed.

Hi John.
What is meant by "... your host file"?

LTC8K6 · Oct 23, 2015

What's the Hosts file
The Hosts file is a computer file that is used by the operating system to map hostnames to IP addresses. The hosts file is one of several system facilities that assists in addressing network nodes in a computer network. It is a common part of an operating system's IP implementation, and serves the function of translating human-friendly hostnames into numeric protocol addresses, called IP addresses, that identify and locate a host in an IP network.

The Hosts file contains lines of text consisting of an IP address in the first text field followed by one or more host names. Each field is separated by white space (Tabs are often preferred for historical reasons, but spaces are also used). Comment lines may be included, and they are indicated by a hash character (#) in the first position of such lines. Entirely blank lines in the file are ignored.

C - > Windows - > System32 - > drivers - > etc - > hosts

https://support.microsoft.com/en-us/kb/972034

John Connor · Oct 23, 2015

It's in windows\System32\drivers\etc\hosts. Rename the host file hosts.txt. You should only see these entries and nothing else.

# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

# localhost name resolution is handled within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost

127.0.0.1 localhost

jadroe · Oct 25, 2015

John Connor said:
It's in windows\System32\drivers\etc\hosts. Rename the host file hosts.txt. You should only see these entries and nothing else.

I had two of those files: 1 was a backup, and the other was a version with just the loop-back address, so I booted into safe mode, deleted the 2nd mentioned file and renamed the backup file to hosts. (and yes, the backup file had all the text in it that was supposed to be there)

:'( I still cannot get onto the internet.

Dude111 · Oct 25, 2015

Im so sorry buddy........

You tried to renew all your IP info right?

from a command line: ipconfig/release_all and then renew_all see if that might help

Good luck!

John Connor · Oct 25, 2015

Do you have a firewall on or anti-virus programs?

What OS?

jadroe · Oct 25, 2015

John Connor said:
Do you have a firewall on or anti-virus programs?

What OS?

Firewall is off, and no anit-virus.

Windows 7 Home Premium, SP1

jadroe · Oct 25, 2015

Dude111 said:
Im so sorry buddy........

You tried to renew all your IP info right?

from a command line: ipconfig/release_all and then renew_all see if that might help

Good luck!

Yes: Start > typed in "cmd" and ran it as an administrator, and I was in safe mode.

jadroe · Oct 25, 2015

redzo said:
Did you check the proxy settings for each browser individually?

Also, check the browser shortcuts that you're using! The target should be plain simple, like this: "C:\Program Files (x86)\Mozilla Firefox\firefox.exe", without any other additional parameters.

I'm thinking that you could continue troubleshooting by creating a different local windows user and check the behavior when using the new user...

Thanks for your input redzo.

Checked it, and did that, but still no internet.

John Connor · Oct 26, 2015

I know you said you reset the TCP/IP stack, but just make sure you typed these commands. http://www.velocitymicro.com/SupportArticles/Article_959.php

How did you check for malware? I would use ADwcleaner, Junkware Removal Tool and a Bitdefender Rescue Disk.

jadroe · Oct 26, 2015

John Connor said:
I know you said you reset the TCP/IP stack, but just make sure you typed these commands. http://www.velocitymicro.com/SupportArticles/Article_959.php

How did you check for malware? I would use ADwcleaner, Junkware Removal Tool and a Bitdefender Rescue Disk.

Ok, so i reset all 3 (winsock, ipv4, ipv6) and still no internet.
I also checked malware with malwarebytes, adwearcleaner, jrt, and then with the bitdefender rescue disc.

John Connor · Oct 27, 2015

Go to command and enter ipconfig/all and post the entries.

Is your network card driver updated? Is this just WIFI, ethernet or both?

jadroe · Oct 27, 2015

John Connor said:
Go to command and enter ipconfig/all and post the entries.

Is your network card driver updated? Is this just WIFI, ethernet or both?

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Qualcomm Atheros 802.11 a/b/g/n Dualband Wireless Network Module
Physical Address. . . . . . . . . : 00-26-82-3D-C4-95
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::bc00:4ffa:253e:4b96%22(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.107(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, October 27, 2015 7:09:34 PM
Lease Expires . . . . . . . . . . : Wednesday, October 28, 2015 7:09:34 PM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 369108610
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-B8-31-F7-18-A9-05-22-C6-E9

DNS Servers . . . . . . . . . . . : 68.94.156.1
68.94.157.1
NetBIOS over Tcpip. . . . . . . . : Enabled

VirtualLarry · Oct 28, 2015

I had this happen once on a client's PC.

First: Can you FTP?

Open a Command Prompt.
Type FTP
You should get an "FTP>" prompt.
Type "open ftp.mozilla.org"
type "ls"
type "cd" followed by whatever directory you need to get into their public releases
type "bin" or "binary"
type "get" followed by the filename (shown by "ls") of their latest release
when that's done, type "close"
then type "bye"
then type "exit"

I can ping, tracert, print wireless, but I cannot access the internet with a browser.

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