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Huge Verizon Long Distance charges - help!

A

aceO07

Diamond Member
Here's the short story.. Last month, I had to call Verizon (for my father) to transfer service to our new house. The customer representative said that Verizon Long Distance would be cheaper than our current provider (ATT) for our long distance calls. She gave me the impression that she had checked our records and thought it'd be cheapers. So, I thought what the heck if it's going to save us money, I could try it out for a month. How bad could it be....?

So the bill came this week. The total is $266.58!!! :Q:| The long distance charge for a 38 minute call to China was $173.66. I don't care about the other charges, but the long distance charge is ridiculous! It's more than ~$4 per minute!

I plan on calling Verizon to complain about this and cancel long distance! I'm hoping to somehow get rid of that long distance charge. Is it possible and how could I go about doing it?

On a side note, I'm going to change our long distance provider to one of the providers that I usually see on these forums, onesuite or bigzoo.
 
well i have no experience, but i would just call up and be like "you guys lied... you said it would be cheaper, and it's not"
 
OneSuite is great as they have local number now all over the country that make it 2.5 cents a minute instead of 2.9.... On your question, I would maybe try to play dumb and say that you never authorized the change in long distance providers. Unless they have you recorded saying "Yes" then you can always try that approach and say you think they "slammed" you. Not exactly ethical, and you probably should have checked it out before hand, but it got a chance at working. Good luck to you. I had the same thing with a cell phone plan change. -TAL 🙂
 
If you declare bankruptcy then you dont have to pay! Alternatively, you could call them and say that you lost your phone about a month ago and need to get a new one, dont even mention the bill. Even better, just tell them that the owner of the phone died in a car accident and you need to cancel their service and that the person left no money to the family.



I have a dutch accent. Isn't that veird?
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Originally posted by: MrsSkoorb
We use Bigzoo and it rocks my world...especially since all of our long distance calling is international! 🙂
Click to expand...

I've heard a little about this BigZoo and OneSuite (which are the same company) are they any good?

😀
 
Originally posted by: gopunk
well i have no experience, but i would just call up and be like "you guys lied... you said it would be cheaper, and it's not"
Click to expand...

Yea, that was the route I was planning on using. I'm not a very arguementative person, so I'm not sure how far it'd get me.
 
They did this to me before too!!! But I believed it was MCI that did it to me. Anyways to me and you probably the meaning "long distance" is USA to China or other international calls but to the phone companies long distance means from S. CA to N. CA or something like that.. international calls are under different rates and they don't consider that long distance 😕

What I did was I called MCI back (I had the person I spoke to that changed my plan and her extension). I called back and asked for a supervisor and told her that when you guys sold me the plan you guys failed to mention that long distance and international rates are different. and I was under the assumption that Long Distance rate applies to the international rates. I had to keep argue with her saying that International Calls are indeed long distance calls if it not a long distance call then they better charge me local calls for them. At the end she say she will readjust the rate for me and I just cancelled MCI as soon as they readjust the rate.

Now whenever they call back asking me to rejoin their service I always bring the incident up and say no thanks you guys just suck trying to rip people off with their money
 
Originally posted by: aceO07
Originally posted by: gopunk
well i have no experience, but i would just call up and be like "you guys lied... you said it would be cheaper, and it's not"
Click to expand...

Yea, that was the route I was planning on using. I'm not a very arguementative person, so I'm not sure how far it'd get me.
Click to expand...

i think you should just hammer away at them. i'm not very argumentative either... but i would just start repeating stuff over and over again until they cave in just to get rid of you.
 
yuo need to talk to the customer service supervisor, and stay calm the whole time and whatever you do, dont get angry or yell at him/her, it wouldn't hurt to let them go on a power trip, ie: tell him/her that the regular customer service rep ccouldn't take off these charges for you, and wonder if he/she can do that. butter them up! This is speaking from my own experience.


good luck,
rich
 
You should have found out about the rates before you signed up 😉

Rossman set us on bigzoo.com and we've been using it for months. It's the ONLY way to do long distance. I can call china 24/7 for $.14/minute.
 
Originally posted by: AnimeKnight
They did this to me before too!!! But I believed it was MCI that did it to me. Anyways to me and you probably the meaning "long distance" is USA to China or other international calls but to the phone companies long distance means from S. CA to N. CA or something like that.. international calls are under different rates and they don't consider that long distance 😕

What I did was I called MCI back (I had the person I spoke to that changed my plan and her extension). I called back and asked for a supervisor and told her that when you guys sold me the plan you guys failed to mention that long distance and international rates are different. and I was under the assumption that Long Distance rate applies to the international rates. I had to keep argue with her saying that International Calls are indeed long distance calls if it not a long distance call then they better charge me local calls for them. At the end she say she will readjust the rate for me and I just cancelled MCI as soon as they readjust the rate.

Now whenever they call back asking me to rejoin their service I always bring the incident up and say no thanks you guys just suck trying to rip people off with their money
Click to expand...

Hmm.. Interesting. That's probably what happened. I'll remember to try that one.
 
So I finally got a chance to give them a call after finals and a busy week. It turned out that the international plan was not applied for that call, which we apparently have. The rate to China is supposed to be $0.19. The new bill is about $71. Much better.. 🙂

Here's a question for you fans of onesuite/bigzoo, do you guys have to pay any taxes or surcharges? How much? There's a lot of additional required fees with my Verizon bill. :disgust:
 
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